Sruthi Sudesh Kumar
Bellevue,WA
Summary
An accomplished HR with 7+ years of experience in a multinational BPO/KPO which delivers exceptional customer service experiences across the globe which includes U.S, Canada, Philippines, Honduras, Guatemala and India. Global exposure in various industries that includes Telecom, Technology, Entertainment, Banking, Home Appliances and Retail giants. Responsive Human Resources Business Partner with well-rounded experience in all functional areas of HR, including labor law compliance, employee relations and performance management, leave of absence and ADA accommodations. Supports clients and effectively balances role of consultant and mentor with gatekeeper to control employer-related risks and grow client's management skills. Thrives on mentoring business owners and managers from small to mid-size employers with proven success at understanding unique business needs to establish genuine relationships as indispensable partner.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sr. Lead – HR Business Partner
Intouch CX India (formerly 24-7 Intouch India Pvt Ltd)
08.2020 - 09.2022
- Managed and drove the Talent Engagement Framework which includes Associate Retention, Communication and Feedback, Connect and Performance which was measured by the Associate Happiness Index survey that was conducted every quarter.
- Managed complex employee relations issues to promote a healthy workplace culture.
- Coached managers on effective employee relations strategies to address workplace conflicts proactively.
Sr. Lead – HR Business Partner
Intouch CX India (formerly 24-7 Intouch India Pvt Ltd)
02.2014 - 05.2019
- Managed and drove the Talent Engagement Framework which includes Associate Retention, Communication and Feedback, Connect and Performance which was measured by the Associate Happiness Index survey that was conducted every quarter.
- Coached managers on effective employee relations strategies to address workplace conflicts proactively.
- Managed complex employee relations issues to promote a healthy workplace culture.
Intern – Talent Development
Knoah Solutions Pvt Ltd
04.2013 - 07.2013
- Developed a questionnaire for the supervisory group to evaluate the company’s training program effectiveness
- Inputs from this survey were later published as an academic paper titled, “Effectiveness of Training: Perspectives of Employees.”
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Intern – Recruitment Team
Shristi Consultants
04.2011 - 06.2011
- Studied the overall process of Recruitment and Selection
- Attracted suitable candidates through database and online employment forums
- Assessed applicants’ knowledge, skills and experience to best suit the open positions.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Education
Post Graduate Diploma in Management (MBA) in Human Resource Management -
Vignana Jyothi Institute of Management, India
05.2014
Bachelor of Commerce -
St Francis College for Women, India
05.2012
Skills
- Human Resources
- Business Partner
- Retention
- Happiness Index
- Employee Engagement
- Policy Implementation
- Employee Retention
- Employee Relations
- Retention Strategies
Certification
- HR Analytics (Indian Institution of Management, Ahmedabad), September, 2018
- Developing Internal Talent and Leadership (Indian Institution of Management, Ahmedabad), April, 2019
Timeline
Sr. Lead – HR Business Partner
Intouch CX India (formerly 24-7 Intouch India Pvt Ltd)
08.2020 - 09.2022
Sr. Lead – HR Business Partner
Intouch CX India (formerly 24-7 Intouch India Pvt Ltd)
02.2014 - 05.2019
Intern – Talent Development
Knoah Solutions Pvt Ltd
04.2013 - 07.2013
Intern – Recruitment Team
Shristi Consultants
04.2011 - 06.2011
Post Graduate Diploma in Management (MBA) in Human Resource Management -
Vignana Jyothi Institute of Management, India
Bachelor of Commerce -
St Francis College for Women, India
- HR Analytics (Indian Institution of Management, Ahmedabad), September, 2018
- Developing Internal Talent and Leadership (Indian Institution of Management, Ahmedabad), April, 2019
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