SAMANTHA HARVEY
Fargo,ND
Summary
Service-oriented professional with a passion for helping others and a keen interest in technology. Graduated Cum Laude with a proven track record of fast learning and strong retention.
Overview
12
12
years of professional experience
Work History
Clinical Helpdesk Senior Associate
NTT Data
Fargo, ND
02.2023 - 09.2024
- Provided technical support, often in crisis situations, to patients and clinicians using Epic via chat, email, and phone calls.
- Displayed empathy and reassurance, de-escalated callers.
- Acted with minimal direction in self-directed capacities to resolve issues and implement solutions.
- Ensured accurate documentation within the ticketing system, maintaining confidentiality of PHI.
Property Management Coordinator
Jensen's Renovations
Citrus Heights, CA
06.2019 - 01.2023
- Developed effective online marketing campaigns.
- Reviewed and processed applications and tenant verification.
- Assisted in the preparation of lease documents and maintained files.
Listener (Intern)
7Cups International
Citrus Heights, California
06.2020 - 10.2021
- Provided emotional support, guidance and counseling to the public seeking 24/7, anonymous help via chat.
- Defused crisis situations using an online resource library and engaging licensed therapists and suicide hotlines.
Administrative Assistant
Abby's Yarns
Citrus Heights, CA
11.2017 - 06.2019
- Supported customers with technical issues through email, live chat, and phone.
- Educated customers on products, remote learning opportunities, and tours available.
- Researched shipping and logistics problems.
Recipient Data Entry Volunteer
Tissue Banks International
Richmond, California
01.2013 - 12.2015
- Compiled reports for transplanted tissues.
- Monitored comments to detect potential adverse events.
- Performed data entry and organized files of medical records.
Education
Bachelor of Arts - Psychology
Arizona State University
Tempe, AZ12.2022
Skills
- Fast Learner, I graduated Cum Laude
- Excellent communication and listening skills
- Tech savvy, strong multi-tasking ability
- Critical thinking
- Emotional intelligence
- Microsoft Office Suite MacOS, Epic Medical Software
Timeline
Clinical Helpdesk Senior Associate
NTT Data
02.2023 - 09.2024
Listener (Intern)
7Cups International
06.2020 - 10.2021
Property Management Coordinator
Jensen's Renovations
06.2019 - 01.2023
Administrative Assistant
Abby's Yarns
11.2017 - 06.2019
Recipient Data Entry Volunteer
Tissue Banks International
01.2013 - 12.2015
Bachelor of Arts - Psychology
Arizona State University