Ssanyu Mubiru
West Hills,CA
Summary
A dynamic and hard working team player with a proven track record in customer service and teamwork, honed across roles at Converse, Islands Cafe, and Valley Career College And Wellness Center. Successful at promoting customer satisfaction, managing high-volume transactions, and superior service in fast paced environments. Skilled in time management, communication, adaptability, and handling tasks with a degree of accuracy.
Overview
4
4
years of professional experience
Work History
Sales Associate
Converse
11.2023 - 06.2024
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Delivered exceptional customer service by greeting and assisting customers, ensuring a positive and welcoming experience.
- Managed a high volume of customer interactions during peak hours while maintaining a calm and professional demeanor.
- Managed returns, exchanges and refunds in accordance with store policy.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Supported shipment and processing and coordinated with team members.
- Operated calls and incoming customer inquiries.
Cafe Worker
Islands Cafe
09.2022 - 01.2023
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Served a variety of dishes efficiently.
- Wiped, sanitized and maintained floors, facility, and equipment.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
Administrative Assistant
Valley Career College And Wellness Center
08.2020 - 05.2022
- Provided administrative support for class development
- Ensured smooth workflow; facilitated effectiveness of students.
- Handled incoming calls and mail, greeted visitors, resolved inquiries, prepared and typed office correspondence.
- Maintained students appointments, verified, revised, and arranged conferences and meetings.
- Maintained control records and follow-ups on work in progress. Maintained attendance and time records as well as instructional and reference manuals.
Education
Bachelor of Science - Business
California State University Channel Islands
Camarillo, CA06.2026
High School Diploma -
El Camino Real Charter High School
Woodland Hills, CA06.2022
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Adaptability
- Communication
- Patience and Professionalism
- Cash Handling
- Menu Knowledge
- Data Entry
- Cleaning and Maintenance
- Food Handling
Timeline
Sales Associate
Converse
11.2023 - 06.2024
Cafe Worker
Islands Cafe
09.2022 - 01.2023
Administrative Assistant
Valley Career College And Wellness Center
08.2020 - 05.2022
Bachelor of Science - Business
California State University Channel Islands
High School Diploma -
El Camino Real Charter High School
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