Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Stephen Schachner

Charlotte,NC

Summary

Dynamic Global Accomplished IT Delivery Lead with over 19 years of experience, celebrated for excellence in designing, managing, and developing top-notch solutions and fostering high-performing teams in complex enterprise settings. A strategic thinker with exceptional performance, skilled in analyzing intricate business models and implementing global solutions using onshore, offshore, and cloud resources. A true master of the art and science of driving productivity in both people and software. An inspiring DevOps leader deeply dedicated to delivering software and technology that seamlessly align with business requirements. A forward-thinking leader who excels in cost reduction, surpassing service level agreements, and optimizing processes, including Lean/Six Sigma methodologies, resulting in exceptional delivery and increased revenue. Demonstrated proficiency to seamlessly navigate diverse verticals while architecting robust and dependable solutions. Best People and Best Performance Award Winner Published Writer Skilled DevOps Manager Solution Architect Strong Troubleshooting Skills Enterprise Server Administrator Global Service Delivery Operations Management Strategic Planning Effective Cost Control Global Outsourcing (Application / Infrastructure / Testing / Business Process) Business Development and Opportunity Pursuit Solution Architecture Client Relationship Management Negotiation LEAN and Six Sigma (Delivery Excellence) SAFE ITIL V3 SLA Attainment Emerging Technologies Inclusive Leadership and Diversity People Development Project Management 3rd Party and Vendor Management

Overview

24
24
years of professional experience
1
1
Certification

Work History

Engagement Manager

Netwoven
05.2020 - 08.2023
  • I was elevated to the role of practice lead, responsible for developing content and fostering collaboration in the field of technology. To excel in this role, I continuously stay updated with the latest advancements in Microsoft technologies.
  • Collaborated with sales, delivery and service teams to manage seamless client experiences.
  • Met with clients to understand needs and develop proactive solutions.
  • Led team of marketing professionals, offering mentoring and coaching to build knowledge and skills.
  • Devised content strategy to effectively engage target audiences.
  • Created and managed social media campaigns to increase brand engagement.
  • Developed creative presentations, trend reports, kitted assets, and product data sheets.
  • Optimized email campaigns to increase open and click-through rates.
  • Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
  • Managed budget allocation and resource utilization to maximize marketing ROI.
  • Mentored local personnel on best practices and protocols to maximize productivity.
  • Managed and motivated employees to be productive and engaged in work.
  • Controlled costs to keep business operating within budget and increase profits.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Senior Infrastructure Engineer/Solution Architect/Senior SharePoint Admin

LendingTree
07.2019 - 01.2020
  • Managed and monitored M365/AWS cloud solutions for highest level of availability.
  • Managed use of various types of databases and configured, installed and upgraded new ones.
  • Designed and implemented system security and data assurance.
  • Defined enterprise processes and best practices and tailored enterprise processes for applications.
  • Wrote and maintained custom scripts to increase system efficiency and performance time.
  • Oversaw development and maintenance of organization computer systems and intranet.
  • Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
  • Participated in development meetings for high-value customers and business operations updates.
  • Developed proposals for the business outlining project scope and timeline.
  • Evaluated existing procedures and made proactive adjustments to meet changing demands.

Lead Application Analyst

Duke Energy, Group
Meridian
05.2018 - 07.2019


  • Develop and implement automated solutions and tools to actively monitor and support our software development and release processes
  • Devised technical strategies, created system designs and developed presentation materials for applications.
  • Created manuals and published guidelines for proper use of systems.
  • Trained staff on proper use of systems and conducted orientation seminars.
  • Managed effort of software and hardware upgrades and deployment of new services and products.
  • Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
  • Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
  • Collaborated with upper management to drive strategy and implement new processes.
  • Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
  • Excellent communication skills, both verbal and written.
  • Proved successful working within tight deadlines and a fast-paced environment.

Technical Delivery Manager

Lash Group, AmerisourceBergen
07.2011 - 03.2018
  • An employee who has achieved the prestigious level 5, one of the highest ranks attainable within the company
  • Reviewed solution architecture proposals to provide technical direction to associated personnel.
  • Served as primary point of contact for external clients with delivery issues, promoting maximum customer satisfaction metrics for each interaction.
  • Drafted status reports for clients to illustrate ongoing accomplishments and reassure customers of compliance with planned milestones.
  • Coordinated employee scheduling around delivery timeframes, resolving conflicts and supporting consistent availability of necessary competencies.
  • Created and monitored compliance with delivery schedule milestones to support consistent progress toward internal goals.
  • Managed 2 Scrum teams with 17 onshore and offshore members each during development processes.
  • Delivered project proofs of concept compliant with client requests, internal policies and logistical realities.
  • Detected and proactively remediated problems in technical delivery planning and scheduling, avoiding final delivery delays.
  • Applied agile project management and agile transformation techniques to SCRUM projects.
  • Implemented best practices to drive quality IT project delivery.
  • Identified and implemented cost-saving measures in IT projects.
  • Communicated project updates to stakeholders at all levels.
  • Led cross-functional teams to successfully complete IT projects.
  • Wrote, updated and maintained project documentation.
  • Managed various IT projects to meet deadlines and customer requirements.
  • Partnered with project team members to identify and quickly address problems.
  • Defined clear targets and objectives and communicated to other team members.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

BPOS (Office 365) Escalation Engineer

Microsoft
11.2009 - 07.2011
  • Performed complex calculations to analyze and optimize engineering processes.
  • Developed high-quality engineering designs and plans to meet industry standards.
  • Monitored and evaluated engineering performance to recommend improvements.
  • Designed and implemented quality control processes to facilitate customer satisfaction.
  • Documented and developed engineering procedures and processes.
  • Led engineering teams to successfully complete projects on time and within budget.
  • Assisted in developing cost-effective solutions to engineering problems.

Project Manager

Wachovia/Wells Fargo
12.2008 - 11.2009
  • Planned, designed, and scheduled phases for large projects.
  • Developed and initiated projects, managed costs, and monitored performance.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Identified plans and resources required to meet project goals and objectives.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Developed and implemented strategic project plans to meet business objectives.
  • Negotiated and managed third-party contracts related to project deliverables.

Technical Delivery Manager

M3 Technology Group, Services
Volt
11.2007 - 07.2008
  • I successfully delivered a 2-million-dollar lotus to exchange migration on schedule and within budget, ensuring a seamless transition.
  • Reviewed solution architecture proposals to provide technical direction to associated personnel.
  • Served as primary point of contact for external clients with delivery issues, promoting maximum customer satisfaction metrics for each interaction.
  • Coordinated employee scheduling around delivery timeframes, resolving conflicts and supporting consistent availability of necessary competencies.
  • Detected and proactively remediated problems in technical delivery planning and scheduling, avoiding final delivery delays.
  • Established and enforced project timelines and deadlines.

Technical Delivery Manager

Bank of America
04.2007 - 09.2007
  • I successfully accomplished a groundbreaking 3-million-dollar project precisely on schedule, showcasing an impressive 3% variance.
  • Reviewed solution architecture proposals to provide technical direction to associated personnel.
  • Served as primary point of contact for external clients with delivery issues, promoting maximum customer satisfaction metrics for each interaction.
  • Coordinated employee scheduling around delivery timeframes, resolving conflicts and supporting consistent availability of necessary competencies.
  • Drafted status reports for clients to illustrate ongoing accomplishments and reassure customers of compliance with planned milestones.
  • Delivered project proofs of concept compliant with client requests, internal policies and logistical realities.
  • Wrote, updated and maintained project documentation.

CompContech Support Engineer/Support Lead/Program Manager

Microsoft Corporation
10.1999 - 02.2007
  • Responsible for strategically and tactically planning, implementing, and coordinating the MSDN Community benefits update service for 450,000 customers worldwide, ensuring a seamless and delightful experience for our valued community members
  • Earned the prestigious “Silent Hero's” award for exemplifying the spirit of excellence and achieving the utmost in both people and performance
  • Featured in the esteemed MSDN Magazine with the groundbreaking article on "Microsoft Newsgroups for Developers" in May 2004.http://msdn.microsoft.com/msdnmag/issues/04/05/ResourceFile/
  • Monitored systems in operation and quickly troubleshot errors.
  • Researched and identified solutions to technical problems.

Education

Bachelor of Science - Information Technology

Asu Preparatory Academy-Polytechnic High School
Mesa, AZ
12.2021

Skills

  • Strategic Consulting
  • Risk Mitigation
  • Mission Critical Applications
  • Customer Feedback
  • Oral Presentations
  • Project Oversight
  • Employee Engagement Management
  • Agile Principles
  • Microsoft Office
  • Agile Framework
  • Budgeting and Allocation
  • Staff Monitoring
  • Launch New Products

Certification

  • MSCE , Microsoft
  • Microsoft Certified: Security, Compliance, and Identity Fundamentals
  • Microsoft Certified: Azure Fundamentals
  • AWS Certified Solutions Architect – Associate
  • AWS Certified Cloud Practitioner
  • SAFe Certified
  • Six Sigma - Green Belt
  • ITIL V3 Certified

Timeline

Engagement Manager

Netwoven
05.2020 - 08.2023

Senior Infrastructure Engineer/Solution Architect/Senior SharePoint Admin

LendingTree
07.2019 - 01.2020

Lead Application Analyst

Duke Energy, Group
05.2018 - 07.2019

Technical Delivery Manager

Lash Group, AmerisourceBergen
07.2011 - 03.2018

BPOS (Office 365) Escalation Engineer

Microsoft
11.2009 - 07.2011

Project Manager

Wachovia/Wells Fargo
12.2008 - 11.2009

Technical Delivery Manager

M3 Technology Group, Services
11.2007 - 07.2008

Technical Delivery Manager

Bank of America
04.2007 - 09.2007

CompContech Support Engineer/Support Lead/Program Manager

Microsoft Corporation
10.1999 - 02.2007

Bachelor of Science - Information Technology

Asu Preparatory Academy-Polytechnic High School

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Stephen Schachner