Shirley Seenes
Brownstown,IN
Summary
Results-driven IT leader with over 10 years of experience managing IT operations, business systems, and technology strategies. Proven ability to lead cross-functional teams, drive process improvements, and deliver data-driven insights. Adept at collaborating with technology partners, optimizing business processes, and ensuring secure, scalable IT environments that align with organizational goals.
Overview
21
21
years of professional experience
Work History
IT Technician
Brunswick Community College
01.2016 - 07.2018
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Installed and maintained data and voice circuits through routers, switches and WAN devices.
- Analyzed data traces using protocol analyzers to identify anomalies and find solutions.
- Diagnosed complex network issues using diagnostic tools such as Wireshark or NetFlow analyzers.
Computer/Network Support Consultant
Souther Whatnots
12.2004 - 07.2018
- Streamlined support processes for improved efficiency and reduced response times.
- Implemented proactive monitoring measures, preventing potential system failures and ensuring uninterrupted service delivery.
- Managed high-priority cases with diligence, ensuring timely resolution and minimal disruption to client operations.
- Developed comprehensive training materials for new team members, ensuring a smooth onboarding process.
- Linked computers to network and peripheral equipment.
- Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
Director of IT
Seraphic Group, Inc
09.2020 - Current
- Worked with multiple departments to assess needs and streamline processes through technology and automation.
- Developed and implemented IT policies, procedures, and best practices to support business objectives.
- Manage IT projects, including system upgrades, cloud migrations, and cybersecurity initiatives.
- Contributed to the successful completion of numerous high-profile projects by providing expert guidance on technology strategy, infrastructure design, and implementation best practices.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Manage data models and optimized report performance for business intelligence.
- Promote collaboration between cross-functional teams by integrating disparate systems into unified platforms for improved communication and workflow efficiency.
- Aligned IT strategy with organizational goals, fostering collaboration between technical and non-technical stakeholders.
- Increased operational efficiency by consolidating systems, automating tasks, and leveraging cloud solutions.
Webmaster/IT Specialist
Zeller+Gmelin
04.2019 - 09.2020
- Implemented and supported business systems, including ERP and Microsoft 365.
- Provided technical support and training for staff, both remote and on-site.
- Assisted with data analytics and reporting for business operations.
- Designed, implemented and monitored web pages, plugins, and functionality for continuous improvement.
- Sole support for multiple location throughout North America, Mexico, Canada and EU.
- Managed multiple implementation projects concurrently, maintaining strict deadlines without compromising quality or scope.
IT Specialist/Admin
Quality Chemical Laboratories
02.2018 - 03.2019
- - Led IT projects, managed help desk operations, and supported business process improvements.
- - Developed training materials and provided technical support for 300+ users.
- Database Aministration
- HelpDesk Design and Implementation
- Network Administration
- · Implementation Specialist – Lab, ERP, CRM, LMS, Software Administration, Implementation, Configuration, Support, and Migration.
- Maintained detailed documentation of project progress reports, facilitating clear communication across all team members and stakeholders.
- Oversaw the successful integration of third-party applications into existing systems while adhering to compatibility requirements.
Education
Associate - Computer Programming and Development
Brunswick Community College
Bolivia, NC07.2018
Associate - Information Technology
Brunswick Community College
Bolivia, NC07.2018
Skills
- IT Operations & Project Management
- Network Administration
- Cross-functional Team Leadership
- IT Infrastructure Oversight
- Compliance & Risk Management
- Cloud-based Business Applications
- Vendor Management & Contract Negotiation
- Business Process Optimization
- Technical Training & Communication
- Creative Problem Solving
- Cybersecurity Management
- Policy Development
Work Type
Full TimeWork Location
RemoteHybridTimeline
Director of IT
Seraphic Group, Inc
09.2020 - Current
Webmaster/IT Specialist
Zeller+Gmelin
04.2019 - 09.2020
IT Specialist/Admin
Quality Chemical Laboratories
02.2018 - 03.2019
IT Technician
Brunswick Community College
01.2016 - 07.2018
Computer/Network Support Consultant
Souther Whatnots
12.2004 - 07.2018
Associate - Information Technology
Brunswick Community College
Associate - Computer Programming and Development
Brunswick Community College
Similar Profiles
Salvatore SardellaSalvatore Sardella
I.T. Work-study at Brunswick Community CollegeI.T. Work-study at Brunswick Community College
Marietta Garvin-SanoguetMarietta Garvin-Sanoguet
Instructional Technology Specialist at Brunswick Community CollegeInstructional Technology Specialist at Brunswick Community College
Anastasia ScottiAnastasia Scotti
Nursing Student at Brunswick Community CollegeNursing Student at Brunswick Community College
Dustyn KocsisDustyn Kocsis
Laborer at McintyreLaborer at Mcintyre
Hillary ToppeHillary Toppe
Prior Authorization Specialist at Conner Smith Eye CenterPrior Authorization Specialist at Conner Smith Eye Center