Ssharlen Hernandez
Los Angeles,CA
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
4
4
years of professional experience
Work History
City Carrier Assistant
United States Postal Service, USPS
Los Angeles, CA
05.2023 - 08.2023
- Adhered to all USPS policies and procedures when performing job duties.
- Provided assistance in resolving any issues related to undeliverable or misdirected mail.
- Ensured compliance with all safety regulations while operating motor vehicle.
- Delivered mail along established routes using a vehicle provided by the USPS.
- Loaded mail onto trucks according to established procedures.
- Responded to customer complaints regarding their mail service in a professional manner.
- Demonstrated excellent communication skills when interacting with customers and colleagues.
- Delivered and collects mail on foot or by vehicle under varying road and weather conditions.
- Used portable electronic scanner to track parcels and record tracking progress..
Boba Barista
its boba time
Los Angeles, CA
09.2023 - 11.2023
- Operated cash register to process payments from customers.
- Informed customers on food allergies associated with certain ingredients used in boba tea creations.
- Checked quality of ingredients used in beverages before serving them to customers.
- Performed basic maintenance tasks such as wiping down surfaces, cleaning coffee makers.
- Communicated effectively with team members regarding work schedules and customer needs.
- Prepared hot and cold drinks according to customer specifications.
- Provided excellent customer service by addressing customer inquiries promptly and professionally.
- Managed coffee grinding and brewing equipment, performing regular maintenance and troubleshooting as needed.
Picker Packer
USC Bookstore
Los Angeles, CA
12.2022 - 01.2023
- Picked orders according to customer specifications, utilizing order sheets, pick lists, and item numbers.
- Wrapped packages securely with bubble wrap, tape and labels before loading onto delivery trucks.
- Maintained cleanliness of work area while adhering to safety regulations.
- Assembled boxes or other containers for packing goods prior to shipment.
- Monitored stock levels of warehouse supplies such as boxes, packaging materials and labels.
- Labeled packages accurately with destination addresses for shipping purposes.
Sales Associate
glamours fashion
Downey, CA
07.2019 - 01.2020
- Assisted customers with product selection, sizing and styling.
- Handled customer complaints in a professional manner.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Provided accurate information about products, prices and services.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Greeted customers and provided exceptional customer service.
- Maintained cleanliness of store environment including floors, windows, displays.
Education
High School Diploma -
Communication And Tech At Diego Rivera Learning Complex
Los Angeles, CA06-2021
Skills
- Strong Work Ethic
- Food safety understanding
- Food Preparation
- Cash Handling
- Active listener
- Professional Demeanor
- Team Leadership
- Positive and professional
- Multi-tasking strength
- Flexible Schedule
- Written and oral communication skills
- Friendly and outgoing
- FLUENT IN [Spanish]
- Customer Needs Assessment
- Sales expertise
- Customer Service
- Problem-solving skills
- Postal regulations knowledge
- Professional Appearance
- Effective Communication
- Mail handling
- Stress Tolerance
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Boba Barista
its boba time
09.2023 - 11.2023
City Carrier Assistant
United States Postal Service, USPS
05.2023 - 08.2023
Picker Packer
USC Bookstore
12.2022 - 01.2023
Sales Associate
glamours fashion
07.2019 - 01.2020
High School Diploma -
Communication And Tech At Diego Rivera Learning Complex
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