Shanon Sheets
Shelby,North Carolina
Summary
With over 20 years of experience in customer service and administrative roles, developed expertise in data entry, process improvement, and operational oversight. Proven track record in successfully managing administrative tasks, optimizing workflows, and leveraging data for informed decision-making. Excel in recruiting, training, and retaining high-performing teams while ensuring accuracy and efficiency in all operations. Self-starter with strong organizational skills dedicated to continuous improvement and achieving long-term goals. Highly proficient in managing virtual tasks, maintaining detailed records, and cultivating a productive work environment.
Overview
15
15
years of professional experience
Work History
Business Support Manager
SBM Construction LLC
03.2022 - Current
- Ensured seamless daily operations by consistently meeting deadlines, managing essential administrative tasks with precision, and streamlining workflows for increased efficiency.
- Delivered high-level administrative support to executive leadership, anticipating needs and providing timely, accurate assistance to improve operational efficiency and strategic outcomes.
- Led and developed administrative teams, delegating tasks strategically and fostering a positive, collaborative, and highly productive work environment.
- Managed and maintained comprehensive record-keeping systems, ensuring the accuracy and accessibility of critical information to support strategic decision-making and compliance requirements.
- Improved processes and operational efficiency, identifying areas for enhancement and implementing best practices to optimize productivity and reduce costs. Enhanced profitability 23% through careful expense management modifications.
- Collaborated cross-functionally with various departments to align administrative operations with broader organizational goals and ensure seamless execution of company initiatives.
Virtual Admin
Private Client
07.2018 - 03.2022
- Ensured accuracy in data entry tasks using advanced data management systems such as Microsoft Excel, Google Sheets, and CRM platforms, with strict attention to detail to maintain quality control and database integrity in a virtual environment.
- Efficiently managed large volumes of data, organizing, categorizing, and updating critical company information in real-time, while ensuring adherence to confidentiality and compliance standards.
- Facilitated seamless virtual team collaboration, coordinating meetings and conference calls across various time zones, using remote tools like Zoom, Microsoft Teams, and Slack to ensure clear communication and task alignment.
- Strengthened customer relations by managing inquiries through email, chat, and phone, ensuring prompt and professional resolution while upholding high customer service standards in a remote setting.
- Improved client satisfaction through effective virtual management of executive calendars, scheduling remote meetings, and organizing both domestic and international travel, leveraging digital tools for streamlined coordination by 20%.
- Optimized data reporting processes, generating reports and analyzing datasets to identify trends, supporting senior management decision-making and enhancing overall operational efficiency.
- Adapted seamlessly to remote work environments, managing upwards of 20 tasks simultaneously while ensuring high productivity and meeting deadlines in a time-sensitive, virtual setting.
- Proficient in leveraging digital tools like Asana, Trello, and cloud-based file management systems (Google Drive, Dropbox) to manage tasks, documents, and workflows efficiently across virtual teams.
Photography Studio Owner
Rebel Impressions Studio
01.2010 - 07.2018
- Evaluated and optimized pricing structures based on market analysis and financial data to remain competitive while maintaining strong profit margins, ensuring long-term business sustainability.
- Developed and implemented financial strategies, including budgeting, forecasting, and expense management, to improve overall business performance and profitability.
- Led full-scale business operations, overseeing everything from daily operations to long-term planning, with a focus on maximizing profitability through effective P&L management.
- Designed and launched specialized programs for specific demographics such as children or seniors, leveraging data-driven insights to tailor offerings to community needs, driving engagement and revenue growth.
- Managed financial reporting, including analyzing P&L statements, cash flow management, and expense tracking to ensure the business remained financially healthy and met its profit targets.
- Maintained a clean, organized studio space to enhance the client experience, ensuring that operational excellence contributed to customer retention and satisfaction.
- Recruited, trained, and managed staff members, managed approximately 25 employees focusing on performance metrics and continuous improvement to ensure top-quality service delivery across all areas of the business while managing labor costs.
Education
Bachelor of Arts - Graphic Design
01.2008
Associate of Arts - Business And Marketing
01.2006
Skills
- Office Administration/Staff Management
- Scheduling and calendar management
- Business Administration/HR Support
- Software (Office, Slack, Adobe, Google Workspace)
- Social Media Management
- Team Collaboration
- Account Reconciliation
- Document Control
- Strategic Planning
- Process Improvement
- Data Management/Database Administration (MySQL, SAP, Oracle)
- Data retrieval systems/Accuracy/Validation
- CRM Management (Salesforce, Zoho, Pipedrive, Zendesk)
- Electronic Archiving
Timeline
Business Support Manager - SBM Construction LLC
03.2022 - Current
Virtual Admin - Private Client
07.2018 - 03.2022
Photography Studio Owner - Rebel Impressions Studio
01.2010 - 07.2018
University of Phoenix - Bachelor of Arts, Graphic Design
Univsersity of Phoenix - Associate of Arts, Business And Marketing
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