Sarah Smithson
Vero Beach
Summary
Dedicated team player with a strong desire to embrace new challenges and consistently exceed expectations. Known for a solid work ethic and adaptability, complemented by genuine empathy for others. Driven to make a meaningful impact and contribute to a positive goal-oriented environment.
Overview
18
18
years of professional experience
1
1
Certification
Work History
First Mate
Salt Roots Adventures
02.2023 - Current
- Support the Captain by preparing equipment, assisting clients, managing bait and tackle, and ensuring safety.
- Assist with navigation, docking, and anchoring to provide clients with a seamless and safe experience
- Promote sustainable fishing and environmental stewardship through cliental education on conservation and responsible techniques
Cafe Attendant
Sandridge Golf Course
11.2024 - 08.2025
- Managed daily operations, ensuring efficient service delivery and customer satisfaction.
- Trained new staff on cafe procedures, enhancing team performance and service quality.
- Oversaw inventory management, maintaining stock levels to prevent shortages and waste.
- Implemented streamlined workflows, improving order processing times and reducing customer wait times.
Shopper (Side Gig)
Instacart
03.2020 - 10.2024
- Greeted customers and responded to inquiries in a friendly and professional manner via Zendesk
- Verified product quality and quantity against customer orders.
- Processed payments accurately and efficiently.
- Exceeded customer expectations consistently as evidenced by highest feedback ratings, and frequent repeat customers.
Beertender (Seasonal)
Corner Point Brewery
05.2024 - 09.2024
- Adhered to alcohol awareness protocols to prevent over-intoxication of guests.
- Balanced the needs of customers, team members, and business operations to minimize delays and errors.
- Managed bar inventory and storage practices to maintain optimal stock levels and satisfy customer demands.
- Maintained a clean and well-stocked bar area to provide excellent service to customers.
Server
Grit Scratch Kitchen
02.2021 - 03.2024
- Managed multiple tables effectively in a high-paced environment, prioritizing tasks to maximize efficiency and guest satisfaction.
- Followed health and safety guidelines rigorously, ensuring a clean and organized dining area and minimizing potential hazards.
- Resolved customer issues promptly to maintain a positive dining experience.
- Resolved technical issues with POS systems promptly, maintaining smooth operations and minimizing disruptions to service.
Operations Manager
Funk Farms LLC
08.2014 - 03.2021
- Managed farm legalization, permits, and environmental requirements to meet all regulations for organic farming.
- Created and improved procedures for each stage of cultivation to boost efficiency.
- Analyzed soil and plant health to find and address issues, increasing crop quality and yield.
- Designed eco-friendly pest and weed control methods to protect the farm’s environment.
- Led a team, providing training on safe, high-quality cultivation practices.
- Kept detailed records of planting activities to support accurate, data-based decisions.
- Set up security measures to protect farm assets, monitoring access and conducting checks.
- Worked with local security agencies to enhance safety and respond to potential risks.
Thru Hiker
Pacific Crest Trail
03.2014 - 08.2014
- 2,650 mile Thru Hike from Mexico to Canada
Server Manager
Hot Suppa
04.2013 - 03.2014
- Handled customer complaints with professionalism, resolving issues through empathetic acknowledgment and dedication to service.
- Served as a point of contact between servers and management to tackle issues and overcome challenges.
- Kept accurate records of daily procedure checklists and changes for future reference and staff accountability.
- Cultivated warm relationships with regular customers.
Server
Trident Booksellers and Cafe
09.2010 - 04.2013
- Trained new hires on the POS system to take orders, manage bills, and handle complimentary items.
- Explained menu items and recommended safe options for guests with food allergies.
- Followed local alcohol laws to ensure compliance.
- Operated and maintained espresso machines, blenders, and coffee brewers.
Medical Administrative Assistant
Brigham and Women's Hospital
11.2008 - 09.2010
- Organized patient charts for upcoming visits by gathering history forms and necessary documents.
- Checked medical codes on claims for accuracy before submission.
- Supported office staff and operational requirements with administrative tasks.
- Coordinated patient appointments and made reminder calls to ensure a high-quality customer experience.
SEO Analyst
INFO.COM
05.2008 - 11.2008
- Technical development of search engine algorithms that optimize internet traffic
- Provided web usability analysis to improve overall user experience
- Evaluated search engine patterns and directed online keyword and content placement to optimize site exposure in search engines
- Reported on KPIs to SEO team and quickly responded to divergences to understand root causes.
Marketing Coordinator
INFO.COM
05.2007 - 05.2008
- Created marketing campaigns, pricing structure, and online strategy
- Analyzed return on investment spreadsheets; recommended changes for profit
- Managed online databases installing into Microsoft Excel
- Scheduled and organized website content and worked with consultants for SEO optimization
- Utilized various software tools such as Zendesk and LiveChat to manage conversations with our team.
Education
Art Therapy
Lesley University
Cambridge, MASkills
- Zendesk proficiency
- Self-motivated professional
- Collaborative teamwork
- Document organization
- Team management
- Critical thinking
- Problem resolution
Certification
Coast Guard Licensed Captain: Valid license for operating commercial vessels.
CPR and First Aid Certified: Trained to respond to emergencies and ensure safety in various environments.
Licensed Organic Farmer: Expertise in sustainable farming practices and organic cultivation
Websites
Timeline
Cafe Attendant
Sandridge Golf Course
11.2024 - 08.2025
Beertender (Seasonal)
Corner Point Brewery
05.2024 - 09.2024
First Mate
Salt Roots Adventures
02.2023 - Current
Server
Grit Scratch Kitchen
02.2021 - 03.2024
Shopper (Side Gig)
Instacart
03.2020 - 10.2024
Operations Manager
Funk Farms LLC
08.2014 - 03.2021
Thru Hiker
Pacific Crest Trail
03.2014 - 08.2014
Server Manager
Hot Suppa
04.2013 - 03.2014
Server
Trident Booksellers and Cafe
09.2010 - 04.2013
Medical Administrative Assistant
Brigham and Women's Hospital
11.2008 - 09.2010
SEO Analyst
INFO.COM
05.2008 - 11.2008
Marketing Coordinator
INFO.COM
05.2007 - 05.2008
Art Therapy
Lesley University
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