Summary
Overview
Work History
Education
Skills
Timeline
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Sabrina Stewart-McDonald

Midlothian,VA

Summary

Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Overview

9
9
years of professional experience

Work History

Associate Manager

Buffalo Exchange
05.2022 - Current
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Remedied issues and conflicts among workers using negotiation and active listening.
  • Oversaw training and onboarding process for all newly hired employees.
  • Enhanced team productivity by encouraging the use of training tools developed by the company.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Championed employee engagement initiatives, boosting morale and promoting a positive workplace culture.
  • Conducted regular performance evaluations of staff members, providing constructive feedback and identifying areas for growth.
  • Led team meetings regularly to discuss progress updates, identify challenges or roadblocks, and provide guidance towards successful project completion.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Performed, trained, and monitored in the buyer role for the company.

Lead Sales Associate

Aldi
02.2021 - 05.2022
  • Handled cash register operations and customer transactions to process payments.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Processed and stocked merchandise in accordance with store standards.
  • Maintained store visual standards by setting up interior displays to merchandising guidelines.
  • Performed inventory control procedures to manage stock.
  • Resolved customer issues promptly, ensuring satisfaction and loyalty.
  • Assisted customers in making informed purchasing decisions by providing expert advice on product features and benefits.
  • Contributed towards improving overall store ambience by maintaining a clean and organized work environment.

Assistant Store Manager

FinishLine
08.2017 - 02.2021
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.

Lead Sales Associate

Finish Line
11.2014 - 07.2017
  • Handled cash register operations and customer transactions to process payments.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Processed and stocked merchandise in accordance with store standards.
  • Provided exceptional customer service to foster client loyalty and satisfaction.
  • Greeted customers and provided product advice to increase sales.
  • Developed and maintained knowledge of current sales and promotions.

Education

No Degree - Japanese Language & Literature

University of Pennsylvania
Philadelphia, PA

High School Diploma -

Science Leadership Academy
Philadelphia, PA
06.2013

Skills

  • Results Analysis
  • Customer Rapport
  • Presentations
  • Public Speaking
  • Business Development
  • Sales Coaching
  • Conflict Resolution
  • Time Management
  • Adaptability and Flexibility
  • Decision Making

Timeline

Associate Manager

Buffalo Exchange
05.2022 - Current

Lead Sales Associate

Aldi
02.2021 - 05.2022

Assistant Store Manager

FinishLine
08.2017 - 02.2021

Lead Sales Associate

Finish Line
11.2014 - 07.2017

No Degree - Japanese Language & Literature

University of Pennsylvania

High School Diploma -

Science Leadership Academy

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Sabrina Stewart-McDonald