Shabnam Roshandel

• Managed the reception area by greeting visitors in a friendly manner.
• Improved customer satisfaction by promptly resolving conflicts and responding to requests.
• Assisted with onboarding of new employees by providing training materials and orientation sessions.
• Adhered to HIPAA requirements to safeguard patient confidentiality.
• Verified patient insurance coverage prior to treatments or procedures being performed.
• Conducted follow-up calls to confirm appointments.
• Performed bookkeeping duties, preparing and sending financial statements or bills.
• Performed administrative duties such as filing, faxing, photocopying, scanning documents.
• Answered and managed incoming calls and emails.
• Scheduled cleanings and dental appointments for patients using appointment software.
• Participated in training sessions conducted by dentists on new procedures or technologies used in providing treatment.
• Completed relevant insurance and other claim forms.
• Gathered medical information, dental health history and vitals from patients.
• Received and distributed incoming fax, mail and parcels to staff to facilitate communication.

• Conducted both front desk and dental assistant duties depending on the office's needs
• Adapted quickly to different environments, patient populations, workflows, and computer programs
• Maintained a seamless integration within the office, ensuring patients' confidence in the team and myself

Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts.

• Gathered and documented patient medical and dental histories and vital signs.
• Checked with participants throughout procedures to help alleviate anxiety.
• Educated patients on treatment procedures and post-procedure home care.
• Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
• Maintained patient charts, including medical histories, medications, and allergies.
• Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
• Used 3-D scanner to scan patients for crowns, nightguards, Invisalign, and over all dental records
• Performed administrative tasks such as scheduling appointments and managing patient records.
• Actively participated in team meetings to discuss workflow strategies for improving productivity.
• Established clean, sterile and welcoming environment for patients.
• Stocked and prepared exam and treatment rooms by setting up required instruments, tools, supplies and equipment.
• Created and fit dental appliances for patients. adjusting as necessary.
• Assisted dentist during examination by retracting patient's tongue and cheeks.
• Organized patient files electronically within the practice management software system.
• Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
• Applied protective coating of fluoride to teeth during dental procedures.
• Updated patient records with new data and treatment information.
• Tracked inventory levels of dental materials, tools, and equipment to ensure sufficient stock was always available.
• Exposed dental diagnostic x-rays.
• Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration.
• Fabricated custom teeth impressions and temporary restorations for patients from given samples.
• Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
• Prepared bills and completed insurance forms using system software.
• Served as a liaison between the dentist's office and insurance companies for verifying coverage information.
• Documented patient records during procedures and added notes taken to treatment chart.
• Instructed patients on proper oral hygiene techniques and post-operative care.
• Performed basic laboratory tasks, such as pouring impressions and trimming models.
• Positioned patients for treatment by making chair adjustments and prepared necessary equipment for procedures.
• Briefed patients on dental procedures and payment plans to help make informed decisions.
• Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
• Explained dental services and payment plans to help patients make informed decisions.
• Assisted in the training of new dental assistants by providing guidance on protocols and processes.
• Utilized automated washers to sterilize instruments and prevent cross-infection between patients.
• Prepared patients by explaining scheduled treatments and potential side effects.
• Ensured that all necessary supplies were available for each procedure.
• Exposed diagnostic dental x-rays to analyze teeth condition.
• Implemented infection control policies when preparing treatment areas or disposing of hazardous waste materials.
• Assisted dentists in permanent and temporary restorative procedures, applied dental fillings, placed temporary crowns and seated permanent crowns.
• Coordinated office activities by communicating with other departments and staff members.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Worked with cross-functional teams to achieve goals.

• Developed proficiency in various computer skills through self-directed learning and hands-on experience.
• Responded to customer feedback or complaints in a timely manner.
• Answered telephones and directed calls to appropriate medical or administrative staff.
• Called patients to confirm scheduled appointments and obtain additional details.
• Communicated with patients with compassion while keeping medical information private.
• Managed Accounts Receivable.
• Followed up with insurance companies regarding claim statuses, pre-authorizations, and insurance verification.
• Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
• Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
• Completed relevant insurance and other claim forms.
• Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
• Compiled and coded patient information or data in appropriate computer system.
• Verified identification of customers before providing services or information.
• Conducted patient intake interviews to collect medical information and insurance details.
• Protected patients by observing strict HIPAA guidelines.
• Informed customers about payment methods accepted by the organization.
• Performed bookkeeping duties, preparing and sending financial statements or bills.
• Assisted customers in completing paperwork for services rendered.
• Interviewed patients to complete case histories and intake forms.
• Scheduled and confirmed patient appointments and consultations.
• Collaborated with multi-disciplinary staff to improve overall patient care and response times.
• Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
• Maintained records of customer interactions and transactions, recording details of inquiries, complaints and comments.
• Processed patient payments and scanned identification and insurance cards.
• Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
• Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
• Answered questions related to the organization's policies and procedures.
• Performed administrative duties such as filing documents, photocopying, faxing.
• Straightened up waiting room to maintain neat and organized space.
• Greeted patients, determined purpose of visit and directed to appropriate staff.
• Cooperated with other departments to ensure smooth workflow throughout the office.
• Completed day-to-day duties accurately and efficiently.