Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sadık Serkan SACAR

Summary

Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Information and Communications Technology Technician

Ministry Of Justice Of The Republic Of Turkey
01.2023 - 05.2023
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Researched and identified solutions to technical problems.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Created user accounts and assigned permissions.
  • Installed and configured operating systems and applications.
  • Monitored system performance to identify potential issues.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Installed, configured and maintained CISCO systems and network connections.
  • Configured and tested new software and hardware.
  • Generated reports to track performance and analyze trends.
  • Offered assistance in implementing and developing training programs.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Tested new software and hardware prior to deployment.
  • Maintained servers and systems to keep networks fully operational during peak periods.


Information Technology Technician

Justice Organization Strengthening Foundation
11.2017 - 01.2023
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Managed system-wide operating system and software deployments as well as related software upgrade problems.
  • Set up hardware and software in optimal configurations to meet network performance requirements.
  • Investigated and corrected problems with printers, copiers and other peripheral devices.
  • Conducted daily system monitoring, verifying security, integrity and availability of hardware, server resources, applications and key processes.
  • Answered and triaged requests for assistance in order to provide top-notch support.
  • Responded to personnel inquiries and provided technical assistance over phone and in person.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Researched and identified solutions to technical problems.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Created user accounts and assigned permissions.
  • Installed and configured operating systems and applications.
  • Monitored system performance to identify potential issues.
  • Installed, configured and maintained computer systems and network connections.
  • Configured and tested new software and hardware.
  • Generated reports to track performance and analyze trends.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Tested new software and hardware prior to deployment.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Developed and implemented preventive maintenance procedures.
  • Assisted in development of system security protocols.

Head Coach

Tofas Basketball Sports Schools
09.2011 - 06.2016
  • Promoted good sportsmanship with competing teams on- and off-field.
  • Organized and led practices and scrimmages to increase competitive attitude and skills.
  • Mentored beginner players to foster sense of healthy competition and confidence prior to focusing on skill-building.
  • Prepared athletes for special competitions and tournaments.
  • Cultivated team player dedication and loyalty by teaching excellent sportsmanship and commitment.
  • Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.


Education

Bachelor of Engineering - Electronic And Communication Engineering

Çankaya University
Ankara/Turkey
06.2016

Skills

  • Attention to Detail
  • Training and Development
  • Interpersonal Communication
  • Problem-Solving
  • Organization and Time Management
  • Teamwork and Collaboration
  • Flexible and Adaptable
  • Analytical and Critical Thinking
  • Planning and Coordination
  • Multitasking Abilities

Certification

• CİSCO CCNA ROUTER & SWITCH (CLİGURU-2017-ANKARA/TURKEY)
• WORK AND TRAVEL PROGRAM (UNITED STATE-2016)
• SYSTEM AND NETWORK ENGINEERING (UDEMY ONLINE PLATFORM)
• WİNDOWS SERVER VE SYSTEM MANAGEMENT (UDEMY ONLINE PLATFORM)
• SYSTEM SPECIALIST (IP ADDRESS AND COMPUTER NETWORK) (UDEMY ONLINE PLATFORM)
• YOUTUBE CHANNEL IMPROVEMENT (UDEMY ONLINE PLATFORM)


Timeline

Information and Communications Technology Technician

Ministry Of Justice Of The Republic Of Turkey
01.2023 - 05.2023

Information Technology Technician

Justice Organization Strengthening Foundation
11.2017 - 01.2023

Head Coach

Tofas Basketball Sports Schools
09.2011 - 06.2016

Bachelor of Engineering - Electronic And Communication Engineering

Çankaya University

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Sadık Serkan SACAR