Summary
Overview
Work History
Education
Skills
Timeline
Generic

Evelyn St.Germain

Bridgewater,MA

Summary

Talented Owner with extensive business experience and success. Skilled in creating business plans covering risk mitigation, business development and competitor assessments. History of launching new businesses and overcoming obstacles to generate revenue and expand operations.

Overview

15
15
years of professional experience

Work History

Processing Assistant/Learning Coordinator

Amazon
02.2022 - Current
  • Used good judgment to help solve problems
  • Worked well with different people to address challenges and solve problems collaboratively
  • Met and exceeded daily service quality and performance goals
  • Completed assigned tasks prior to shift end
  • Participated in seminars and additional training to expand knowledge and skills
  • Kept work area organized and clutter-free.
  • Evaluated product or service by analyzing and interpreting data and metrics.
  • Prioritized initiatives to increase success rates of strategic projects.
  • Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
  • Assisted with recruitment and onboarding of new employees.
  • Identified and resolved process issues to drive optimal workflow and business growth.
  • Maintained confidentiality of employee records.
  • Analyzed process flows and identified areas of improvement to increase productivity and reduce costs.
  • Determined and recommended methods to implement improvement opportunities.
  • Developed standard operating procedures and document workflows to drive current and future processes.
  • Provided subject matter expertise on all courses, materials and lesson plans.
  • Collaborated with administrators to determine course objectives.
  • Contributed to development of comprehensive employee training courses.
  • Effectively implemented best training practices and adult learning principles in planning and creation of instructional materials.
  • Created curricula, research topics and conceptualized course format, subject matter and presentation.
  • Teamed with subject matter experts in evaluation and revision of training tools in order to continually improve learning platforms.

Warehouse Fulfillment Associate/ Learning Ambassador

Amazon
02.2022 - Current
  • Picked and checked customer orders before packaging and labeling for shipment.
  • Stocked merchandise throughout warehouse and picked and prepared orders for shipment.
  • Inspected inventory to verify correct merchandise and number of items shipped to awaiting customers.
  • Utilized on-hand units to identify inaccuracies and shortages and proactively correct orders before shipping.
  • Used handheld data scanner to locate items in warehouse.
  • Matched shipping labels with invoice numbers to verify for accuracy.
  • Relocated products within warehouse using pallet jacks.
  • Packaged shipments for safe transport, building crates and pallets to protect merchandise.
  • Kept warehouse workstations clean and organized to promote operational excellence.
  • Used labeling software and specialized printers to generate and print product labels.
  • Processed orders and coordinated delivery schedules to meet customer needs.

Business Owner

Bee Charmed Gift Shop
05.2016 - Current
  • Running day to day operations, sales, customer service, ordering products, and working with various vendors
  • Created culture focused on customer service and satisfaction, resulting in improved customer loyalty and retention
  • Expanded market reach through social media branding and email marketing
  • Identified areas for expansion by analyzing market, consumer trends and competition
  • Restructured organization and implemented business plan to penetrate new markets
  • Expanded business from brick and mortar operation and increased revenue by diversifying into online sales
  • Met with prospective clients to present company offerings, discuss products and showcase service solutions
  • Built successful business from ground up using business acumen and industry-specific knowledge
  • Managed employees, scheduled shifts, determined and provided training needs and conducted performance reviews
  • Improved customer satisfaction and loyalty by building an atmosphere focused on positive, memorable experiences.

Teaching Instructor/ Admissions

Parker Professional Driving School
07.2008 - 12.2019
  • Created customized training curricula for remediation of inadequate performance in specific roles
  • Recommended, designed and developed solutions to address organizational gaps, identified future training needs and created curriculum to facilitate long-range training
  • Analyzed learning needs and pinpointed optimum training solutions to meet needs such as eLearning, classroom, or virtual
  • Prepared course materials such as syllabi, homework assignments and handouts
  • Lectured students, led discussions and assigned targeted homework to help students gain deeper understanding of subject matter.

Education

High School Diploma -

Stoughton High School

Still Attending - Business

Massasoit Community College
Brockton, MA

Certified Nursing Assistant - Nursing Assistant

Career Visons
Attleboro, MA
08.2001 - 11.2001

Skills

  • Issue Resolution Strategic Decision-Making
  • Work Planning and Prioritization Employee Training
  • Staff Management Verbal and Written Communication
  • New Business Development Sales Tracking
  • Staff Scheduling Hiring and Onboarding
  • Finance and Accounting Oversight Originality and Creativity
  • Employee Motivation Records Organization and Management
  • Customer Service Management
  • Business Development
  • Inventory Management
  • Inventory Control Processes
  • Production Work
  • Communications Strategies

Timeline

Processing Assistant/Learning Coordinator

Amazon
02.2022 - Current

Warehouse Fulfillment Associate/ Learning Ambassador

Amazon
02.2022 - Current

Business Owner

Bee Charmed Gift Shop
05.2016 - Current

Teaching Instructor/ Admissions

Parker Professional Driving School
07.2008 - 12.2019

Certified Nursing Assistant - Nursing Assistant

Career Visons
08.2001 - 11.2001

High School Diploma -

Stoughton High School

Still Attending - Business

Massasoit Community College

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Evelyn St.Germain