Stacie Turner
Little Elm,TX
Summary
Experienced Customer Service Representative with over 20 years,bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Front Desk Agent
AC Hotel by Marriott
11.2023 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered customer telephone calls promptly and appropriately handled needs.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Customer Service Representative
Gaylord Texan Resort & Convention Center
07.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Answered constant flow of customer calls with minimal wait times
- Provided primary customer support to internal and external customers
Front Desk Agent
Marriott International, Inc.
03.2021 - 06.2021
- Took reservations over phone, in person and via computer for guests and provided confirmation information
- Answered customer telephone calls promptly and appropriately handled needs
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout
Front Desk Agent
Residence Inn Marriott
10.2019 - 05.2020
- Took reservations over phone, in person and via computer for guests and provided confirmation information
- Answered customer telephone calls promptly and appropriately handled needs
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout
Front Desk Agent
Sheraton Hotel & Resorts
07.2018 - 03.2019
- Answered customer telephone calls promptly and appropriately handled needs
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout
- Issued room keys to guests upon check-in and answered questions regarding proper use
- Oversaw fast-paced front desk operations and guests' needs at busy facility
- Confirmed relevant guest information and payment methods to prevent fraud
Education
Bachelor Of Administration - Business Administration And Management
Arizona State University
Tempe, AZ05.2027
Skills
- Excellent Communication
- Written Communication
- Multitasking Abilities
- MS Office
- Organization and Time Management
- Cultural Awareness
- Teambuilding
- Problem-Solving
Timeline
Front Desk Agent
AC Hotel by Marriott
11.2023 - Current
Customer Service Representative
Gaylord Texan Resort & Convention Center
07.2021 - Current
Front Desk Agent
Marriott International, Inc.
03.2021 - 06.2021
Front Desk Agent
Residence Inn Marriott
10.2019 - 05.2020
Front Desk Agent
Sheraton Hotel & Resorts
07.2018 - 03.2019
Bachelor Of Administration - Business Administration And Management
Arizona State University
Similar Profiles
Austin PhelpsAustin Phelps
Operations Manager at AC Hotel by Marriott Charlotte BallantyneOperations Manager at AC Hotel by Marriott Charlotte Ballantyne
Sumanth SalianSumanth Salian
Bartender at AC Hotel by MarriottBartender at AC Hotel by Marriott
Aleiah RdialulAleiah Rdialul
Sales Coordinator at AC Hotel by MarriottSales Coordinator at AC Hotel by Marriott