Stacci Durr
Severance,CO
Summary
Motivated professional with experience in handling emergency calls and dispatching help. Adept at working in high-pressure, fast-paced environments and successfully delivering critical information to responding personnel. Proven ability to remain calm, collected and professional in dealing with high-stress calls from panicked citizens. Expert in providing quality customer service and working with a multidisciplinary team.
Overview
13
13
years of professional experience
Work History
911 Dispatcher
Fort Collins Police Department
07.2024 - Current
- Managed high-volume emergency calls, prioritizing incidents based on urgency.
- Relay critical information to first responders.
- Documented detailed incident reports ensuring accuracy and compliance with protocols.
- Working with fellow dispatchers to maintain a supportive team environment.
911 Dispatcher
Longmont Police Department
11.2017 - 07.2024
- Managed high-volume emergency calls, prioritizing incidents based on urgency.
- Maintained high levels of caller satisfaction, providing calm and clear instructions during stressful situations.
- Routed calls to police, fire, and ambulance services as needed.
911 Dispatcher
Federal Heights Police
09.2012 - 11.2017
- Committed to delivering excellent customer service while working in a fast-paced environment
- Worked as a solo dispatcher. I would call take, dispatch for both police fire and EMS
Education
Bachelor of Science - Criminal Justice
Westwood College
Westminster07-2011
Skills
- Emergency response coordination
- High-volume call management
- Incident prioritization
- Critical information relay
Timeline
911 Dispatcher
Fort Collins Police Department
07.2024 - Current
911 Dispatcher
Longmont Police Department
11.2017 - 07.2024
911 Dispatcher
Federal Heights Police
09.2012 - 11.2017
Bachelor of Science - Criminal Justice
Westwood College