Stacee Battaglia
Fredonia,NY
Summary
Dynamic team leader with a proven track record at Crosby's, enhancing operational workflows and boosting team productivity through effective communication and training. Skilled in problem-solving and quality assurance, I implemented process improvements that significantly elevated service quality and customer satisfaction, fostering strong client relationships and repeat business.
Overview
6
6
years of professional experience
Work History
Team Leader
Crosby's
08.2022 - Current
- Coordinated daily tasks to ensure efficient workflow and productivity among team members.
- Trained new employees on company policies, procedures, and safety protocols.
- Implemented process improvements that enhanced team efficiency and service quality.
- Led team in achieving operational goals through effective communication and collaboration.
- Monitored inventory levels to maintain stock availability and minimize shortages.
- Resolved customer inquiries and issues promptly, ensuring high satisfaction rates.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Frequently inspected production area to verify proper equipment operation.
- Enhanced team productivity by implementing efficient task delegation and regular performance evaluations.
- Built and maintained strong client relationships, leading to repeat business and referrals.
- Developed and executed training programs that significantly improved team skills and morale.
- Improved operational workflows, enabling team to handle increased workloads without compromising quality.
Manager
Dollar General
10.2019 - 08.2022
- Managed daily store functions to maintain high-quality customer service and product availability.
- Guided team in adopting effective inventory management strategies.
- Implemented process improvements that enhanced workflow efficiency and reduced operational costs.
- Evaluated sales patterns to create effective inventory restocking strategies.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Trained and mentored staff on best practices for inventory management and merchandising techniques.
Education
High School Diploma -
Dunkirk High School
Dunkirk, NY06.1998
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Team leadership
- Reliability
- Task prioritization
- Quality assurance
- Audit reporting
- Excellent communication
- Organizational skills
- Multitasking Abilities
- Leadership
- Loss prevention
- Employee training
- Task delegation
Timeline
Team Leader
Crosby's
08.2022 - Current
Manager
Dollar General
10.2019 - 08.2022
High School Diploma -
Dunkirk High School