Sta'Cee Johnson
Alexandria,United States
Summary
Adept at enhancing operational efficiency and customer satisfaction, I leveraged my Microsoft applications proficiency and exceptional organizational skills at Walmart to streamline processes and improve service quality. My proactive approach to training and development boosted team performance, contributing to a significant increase in sales and customer loyalty.
Overview
20
20
years of professional experience
Work History
Apparel Associate
Wal-Mart Supercenter
05.2023 - 03.2024
- Kept neat and organized apparel section by folding clothing on proper shelves and hanging up clothing on proper racks.
- Assisted in loss prevention efforts by monitoring fitting rooms, identifying suspicious behavior, and promptly reporting incidents to management.
- Preserved outlook of store by dusting, styling mannequin designs, cleaning and restocking merchandise.
- Displayed and organized products in store to help customers locate products easily.
- Assisted in the training and onboarding of new associates by sharing best practices and offering guidance when needed.
- Maintained loss prevention standards by monitoring and observing customers on sales floor.
- Selected, recommended and located merchandise based on customer needs and desires.
- Operated cash register to complete cash, check and credit card transactions.
- Improved overall presentation of merchandise by regularly rotating stock items based on seasonal demands or promotional events.
- Handled high-pressure situations calmly when dealing with difficult customers while still providing exemplary customer service.
- Boosted sales by creating visually appealing merchandise displays and maintaining a clean, organized store environment.
- Enhanced team performance by collaborating with colleagues to achieve daily sales goals and complete tasks efficiently.
- Facilitated a positive working environment by fostering strong relationships among coworkers and demonstrating a commitment to teamwork.
- Managed stock levels on the sales floor through efficient replenishment processes that maintained consistent product availability.
- Greeted and interacted with over customers to assist in selecting and locating merchandise.
- Maintained an up-to-date understanding of company policies related to pricing adjustments or markdowns so as not to misinform customers during their decision-making process.
- Increased customer satisfaction by assisting with clothing selections and providing personalized fashion advice.
- Supported store operations through effective communication with both front-end associates and backroom staff to ensure smooth workflow.
- Contributed to store profitability by processing transactions quickly and accurately, ensuring minimal wait times for customers at checkout.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Used in-store system to locate inventory and place special orders for customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Prioritized helping customers over completing other routine tasks in store.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Recommended complementary purchases to customers, increasing revenue.
- Monitored customers for signs of security concerns and escalated issues to management.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Developed strong rapport with customers and created positive impression of business.
- Managed efficient cash register operations.
Direct Care Provider
Accessible Healthcare Solution
01.2022 - 01.2023
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Assisted patients with self-administered medications.
- Documented vitals, behaviors, and medications in client medical records.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Kept clients engaged in social networks and communities for personal health and growth.
- Arranged transportation and accompanied patients to doctors' offices and errands.
- Conferred with supervisor to discuss patient condition and medical care.
- Conducted routine health assessments to monitor vital signs and identify any changes that may require further intervention or evaluation by healthcare professionals.
- Promoted healthy habits through education on nutrition, exercise, and mental wellness practices specific to each patient''s needs.
- Enhanced patient comfort by assisting with daily living activities, such as personal grooming and meal preparation.
- Facilitated community outings for patients, fostering social engagement and improved quality of life.
- Collaborated with healthcare professionals to develop customized care plans tailored to each patient''s unique situation.
- Assisted patients in navigating the complexities of healthcare systems, including insurance coverage and appointment scheduling.
- Supported patients'' emotional well-being by empathetically engaging in conversation and active listening.
- Provided respite care services for families in need of temporary support while caring for loved ones at home.
- Assisted patients with mobility exercises, promoting increased independence and overall health improvement.
- Ensured a safe environment for patients through diligent monitoring and reporting of any potential hazards or concerns.
- Actively contributed to interdisciplinary team meetings focused on improving patient outcomes and overall quality of care.
- Served as an advocate for patients'' rights, ensuring their voices were heard during medical appointments or care team meetings.
- Managed challenging situations using effective communication techniques while maintaining a calm demeanor under pressure.
- Maintained clean, safe, and well-organized patient environment.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Assisted disabled clients to support independence and well-being.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Transported clients to and from medical appointments with safety and efficiency.
- Completed regular check-ins and progress report for each client.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Handled incoming mail, bills and invoices and completed appropriate actions.
Child Protective Specialist
Louisiana State Office
01.2021 - 01.2022
- Maintained case records and legal documentation.
- Attended court proceedings, submitted documents and offered testimony.
- Responded to claims of abuse, neglect or safety concerns.
- Visited homes, inspected surroundings and interviewed family members.
Receptionist
Saint Francis Cabrini Hospital
02.2020 - 02.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Louisiana Special Education Center
Residential Specialists
02.2017 - 02.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Residential Specialist 2
Pinecrest Supports and Services Center
09.2012 - 09.2017
- Improved living conditions for residents through regular inspections and timely maintenance activities.
- Supported the development of community programs by organizing events and encouraging resident participation.
- Managed crisis situations effectively with swift response times, minimizing risk factors for both individuals involved as well as other community members present at the time of the event.
- Accompanied residents on shopping trips, to medical appointments, and to recreational activities, providing careful supervision at all times.
Line Assembler
Excel Corporation
03.2010 - 03.2012
- Collaborated with team members to meet production deadlines and maintain a consistent workflow.
- Ensured product quality through thorough inspection of assembled items before moving them to the next stage in the process.
- Increased productivity by quickly identifying issues in the assembly process and making necessary adjustments or repairs.
- Met daily quotas consistently by always working hard and efficiently with little downtime.
- Demonstrated adaptability by learning new techniques or working with different materials when required for various product lines or special projects.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Supported continuous improvement initiatives by participating in cross-functional teams focused on enhancing overall production processes.
- Assisted quality assurance by inspecting items and removing defective parts.
- Completed skilled work using electrical, hydraulic and air-activated hand tools.
- Practiced standard operating procedures for consistent production results.
- Reduced assembly time with proficient use of hand tools, power tools, and specialized equipment.
- Removed imperfections in component pieces and finished work.
- Followed specifics of each production run to perform high-quality work within specified tolerances.
- Maintained accurate records of completed assemblies, ensuring proper documentation for future reference or quality audits.
- Improved safety standards by adhering to company protocols and maintaining a clean and organized work area.
- Delivered timely completion of projects thanks to strong time management skills and prioritizing tasks effectively based on deadlines and workload demands.
- Enabled smoother production flow by promptly reporting any discrepancies found during parts verification stages.
- Promoted an efficient and positive work atmosphere by actively participating in team meetings, offering suggestions for improvement, and supporting fellow line assemblers during peak workload periods.
- Assisted in training new hires on assembly techniques, fostering a supportive work environment that encouraged skill development and collaboration among team members.
- Read and understood schematics to accurately connect each component.
- Upheld high-detail orientation while assembling intricate components, ensuring each piece met exact specifications for optimal fitment and function within final products.
- Protected team members by identifying and removing safety hazards, keeping pathways clear, and equipment properly stored.
- Helped implement lean management directives for continuous production improvement.
- Put hazardous materials in properly marked containers to avoid injuries or contamination.
- Restocked other stations and moved completed items to other stations for additional processing.
- Enhanced production efficiency by assembling components according to specifications and following standard procedures.
- Contributed to cost reduction efforts by accurately tracking inventory usage and minimizing waste during assembly processes.
- Boxed, labeled, and transported items to support assembly operations.
- Changed out equipment, tools and materials to set up new production runs.
- Completed durable assemblies and subassemblies with hand and power tools.
- Followed outlined specifications to implement assembly plans.
- Performed visual and functional inspection of components to determine quality and identify defects.
- Troubleshot assembly line to repair malfunctions and avoid disruptions.
- Trained and mentored new employees to apply best practices on assembly line operations and comply with procedures and regulations.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Conducted quality assurance inspections on finished components and identified issues.
- Followed protocols to enhance protection and maintain safe work environment.
- Documented production data and output to enable tracking history and maintain accurate records.
- Assembled products and components and made proactive adjustments to settings to produce work within tight tolerances.
- Monitored production processes to identify and address potential issues.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Operated finishing tool to prepare products for inspections and packaging.
- Operated various machines used in production processes.
- Developed and implemented process improvement strategies.
- Utilized safety devices and procedures to protect personnel and equipment.
- Generated and maintained accurate production records.
- Trained new employees, instructing each in use of machinery, standard operating procedures and company policies.
- Maintained order accuracy and customer satisfaction by double-checking packing labels while packaging products.
Line Operator
Procter & Gamble Co
02.2008 - 02.2010
- Loaded and unloaded product on and off conveyor line by routinely lifting up to Number pounds.
- Communicated effectively with team members across departments for seamless coordination during shift transitions and critical operations updates.
- Followed job order for product specifications, dimensions, tolerances, and sequence of operations.
- Provided timely feedback to supervisors regarding any potential issues or areas for improvement in the production process.
- Collaborated with team members to achieve daily production targets and consistently meet deadlines.
- Exhibited excellent multitasking abilities, efficiently managing multiple machines simultaneously without sacrificing performance or quality standards.
- Reduced downtime through proactive troubleshooting and implementing effective solutions to line issues.
- Followed best manufacturing practices for operation of production equipment.
- Contributed to a positive company culture by actively participating in team meetings, providing constructive feedback, and fostering an environment of collaboration and mutual support.
- Adjusted machine feed and speed to correct machine malfunctions.
- Minimized machine downtime by promptly escalating technical problems to appropriate maintenance personnel for speedy resolution.
- Ensured a safe work environment by following all company policies and OSHA regulations, leading to fewer workplace accidents.
Cashier/all Departments
Walmart
01.2004 - 01.2008
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Contributed to significant decrease in queue times by streamlining checkout process.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Improved efficiency, organized checkout area for optimal workflow.
- Reduced processing errors by meticulously following transaction procedures.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Increased sales of promotional items by informing customers about current offers.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card, and check transactions to complete customer purchases.
- Enhanced shopping experience, provided product information and location assistance.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Supported marketing initiatives by setting up and maintaining promotional displays.
- Processed refunds and exchanges in accordance with company policy.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Education
Calvary Baptist High School
Pineville Louisiana 07.2005
Skills
Cash register operation
Timeline
Apparel Associate
Wal-Mart Supercenter
05.2023 - 03.2024
Direct Care Provider
Accessible Healthcare Solution
01.2022 - 01.2023
Child Protective Specialist
Louisiana State Office
01.2021 - 01.2022
Receptionist
Saint Francis Cabrini Hospital
02.2020 - 02.2021
Louisiana Special Education Center
Residential Specialists
02.2017 - 02.2020
Residential Specialist 2
Pinecrest Supports and Services Center
09.2012 - 09.2017
Line Assembler
Excel Corporation
03.2010 - 03.2012
Line Operator
Procter & Gamble Co
02.2008 - 02.2010
Cashier/all Departments
Walmart
01.2004 - 01.2008
Calvary Baptist High School