With a proven track record at Done Right Plumbing, I excel in enhancing customer satisfaction and streamlining operations. My expertise in Microsoft Excel and exceptional communication skills have significantly improved team efficiency and service quality. Known for adaptability and leadership, I've successfully increased repeat clientele and boosted operational efficiency, embodying professionalism and dedication in every task.
Hi, I’m
Stacee Lavigueure
Marysville,WA
Summary
Overview
5
years of professional experience
Work History
Done Right Plumbing
Assistant Office Manager
04.2021 - 06.2024
Job overview
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
- Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
- Showcased extensive knowledge of cocktail menus, confidently answering questions and making recommendations to suit individual preferences.
- Communicated with guests to record orders and assess needs.
- Collaborated with bartenders to ensure timely preparation of drinks for efficient service.
- Boosted beverage sales through strategic upselling techniques and promoting daily specials.
- Contributed to team success by assisting co-workers during high-volume periods as needed.
- Elevated customer satisfaction by promptly addressing any concerns or special requests.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Prevented loss by monitoring guest alcohol consumption, following responsible service guidelines.
- Adapted to fast-paced environment, maintaining high-quality service during rush hours and special events.
The Ram Restaurant
Hostess Trainer
01.2020 - 01.2025
Job overview
- Enhanced customer satisfaction by efficiently managing reservations and seating arrangements.
- Managed high-pressure situations during peak hours, maintaining excellent customer service and smooth operations.
- Promoted a culture of teamwork among all front-of-house staff which resulted in better collaboration and higher efficiency levels.
- Maintained clean and organized front-of-house areas, contributing to an inviting atmosphere for guests.
- Facilitated seamless transitions between shifts by effectively communicating pertinent information regarding reservations and special requests with incoming staff members.
- Implemented strategies to reduce wait times for guests during busy periods, increasing overall satisfaction levels.
- Addressed any guest complaints or issues swiftly resolving them leading to increased customer loyalty.
- Collaborated with waitstaff to accommodate guest requests promptly, enhancing overall dining experience.
- Streamlined training process for new hostesses, reducing onboarding time significantly.
- Developed training materials to standardize hostess procedures, ensuring consistency in service.
- Assisted in conflict resolution between customers and staff, fostering a positive work atmosphere.
- Partnered with the management team to identify areas of improvement and implement changes that positively impacted overall restaurant operations.
- Boosted restaurant reputation by consistently providing a warm and welcoming environment for guests.
- Increased table turnover rate with efficient management of waiting list and timely followups.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
The Ram Restaurant
Cocktail Server
01.2020 - 01.2025
Job overview
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
- Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
- Showcased extensive knowledge of cocktail menus, confidently answering questions and making recommendations to suit individual preferences.
- Communicated with guests to record orders and assess needs.
- Collaborated with bartenders to ensure timely preparation of drinks for efficient service.
- Boosted beverage sales through strategic upselling techniques and promoting daily specials.
- Contributed to team success by assisting co-workers during high-volume periods as needed.
- Elevated customer satisfaction by promptly addressing any concerns or special requests.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Prevented loss by monitoring guest alcohol consumption, following responsible service guidelines.
- Adapted to fast-paced environment, maintaining high-quality service during rush hours and special events.
Education
Everett Community CollegeEverett, WA
GED from All General
06.1999
University Overview
Skills
- Exceptional communication
- Guest relations
- Task delegation
- Employee scheduling
- Restaurant operations
- Table assignment
- Strong leadership
- Teamwork and collaboration
- Customer service
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Team leadership
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Food safety
- Decision-making
- Cash handling
- Relationship building
- Safety procedures
- Operational efficiency
- Microsoft Excel
- Hygiene practices
- Team building
- Task prioritization
- Worker training
- Self motivation
- Food and beverage service
- Analytical thinking
- Food presentation
- Conflict resolution
- Food safety compliance
- Professionalism
- Staff management
- Interpersonal communication
- Greeting and seating guests
- Hiring and onboarding
- Quality control
- Service training
- Food safety understanding
- Opening and closing procedures
- Food plating and presentation
- Waste management
- Time management abilities
- Inventory management
Timeline
Assistant Office Manager
Done Right Plumbing
04.2021 - 06.2024
Hostess Trainer
The Ram Restaurant
01.2020 - 01.2025
Cocktail Server
The Ram Restaurant
01.2020 - 01.2025
Everett Community College
GED from All General
Similar Profiles
Genesis Rivera-IglesiasGenesis Rivera-Iglesias
Office Manager at Done Right PlumbingOffice Manager at Done Right Plumbing
Kenneth PierceKenneth Pierce
Senior Superintendent/Estimator at Quail Plumbing, inc./Scottsdale Plumbing, inc.Senior Superintendent/Estimator at Quail Plumbing, inc./Scottsdale Plumbing, inc.
Ryan AldertonRyan Alderton
Work Experience at Cudgeegong Plumbing, Level Plumbing, EctWork Experience at Cudgeegong Plumbing, Level Plumbing, Ect