Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Stacey Adams

Guntersville,AL

Summary

I am a highly motivated and results-driven professional with 20+ years of experience in senior management. Proven leadership and team management expertise, with a strong track record of achieving operational efficiency and process improvement. Adept at business development and growth, demonstrating excellent problem-solving abilities, strong communication skills, and the ability to work effectively both independently and in collaborative team settings. Committed to continuous improvement and staying ahead of industry trends. Seeking to leverage my skills and experience in a challenging role at your company.

Overview

11
11
years of professional experience

Work History

Director of Clinical Operations

Rapid Care, LLC
Albertville, AL
08.2023 - 12.2024
  • Engaged in continuous research regarding new technologies that could improve the efficiency of the organization's clinical operations processes.
  • Monitored patient outcomes data to evaluate the effectiveness of treatments delivered by the organization.
  • Coordinated with other departments to develop integrated solutions for complex problems.
  • Implemented strategies designed to reduce errors associated with medical documentation.
  • Developed strong working relationships with physicians, nurses, administrators, and other healthcare providers across multiple locations.
  • Supervised a team of clinical operations professionals, providing guidance and mentorship as needed.
  • Conducted regular audits to monitor adherence to established procedures within the department.
  • Managed the budgeting and financial planning processes for clinical operations.
  • Developed and implemented operational policies to ensure compliance with all applicable regulations.
  • Provided technical expertise and advice on various aspects of clinical operations management.
  • Reviewed existing protocols and developed new ones when necessary.
  • Ensured the timely completion of all required regulatory requirements, or accreditation standards paperwork.
  • Organized training sessions for staff members on topics related to clinical operations procedures.
  • Analyzed trends in clinical operations performance metrics to identify areas of improvement.
  • Created and maintained detailed records of clinical operations activities.
  • Resolved escalated issues from patients or their families concerning quality-of-care concerns or complaints.

Owner/Operator/Manager

Talking Tree Cafe
Langston, AL
12.2022 - 01.2023
  • Developed strategic plans to increase profitability and efficiency.
  • Identified new opportunities for growth, expansion, and diversification.
  • Ensured compliance with applicable laws and regulations related to business operations.
  • Managed daily business operations, including hiring and training staff.
  • Reviewed legal documents related to business operations.
  • Oversaw budgeting and financial management.
  • Ensured compliance with local, state, and federal regulations.
  • Developed policies and procedures for the organization.
  • Provided direction and guidance to employees.
  • Employed and managed vendors by negotiating deliverables, cost, and expected quality.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.

Mobile Service Manager

Woody Anderson Ford
Huntsville, AL
12.2020 - 06.2021
  • Approached customers and engaged in conversation using practical interpersonal and people skills.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Worked effectively in team environments to make the workplace more productive.
  • Completed routine maintenance and repair.
  • Achieved cost savings by developing functional solutions to problems.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Operated equipment and machinery according to safety guidelines.
  • Updated and maintained databases with current information.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Worked with cross-functional teams to achieve goals.

Project Manager

Servpro of Gadsden
Rainbow City, AL
07.2019 - 12.2020
  • Ensured compliance with applicable laws, regulations, policies, and procedures throughout the life cycle of each project.
  • Implemented effective communication protocols between internal teams, working on different project aspects.
  • Participated in cross-functional teams responsible for developing innovative solutions for complex problems.
  • Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
  • Presented findings from data analysis in a clear, concise manner that was easily understood by stakeholders at all levels of the organization.
  • Drafted reports summarizing project progress for review by the executive leadership team.
  • Maintained records of all documents related to each project, including specifications, change orders, and invoices.
  • Managed multiple projects with competing deadlines simultaneously.
  • Created project plans with established timelines, assigned them to appropriate teams, and managed workflow throughout construction.
  • Led meetings with internal team members, consultants, and contractors.
  • Built and established strong partnerships with teams, vendors, and contractors.
  • Prepared cost estimates for varying-size projects using tools such as Xactimate.
  • Modified project plans when needed to better align with organizational objectives.
  • Drafted project construction schedule and updated it as the job progressed.
  • Furnished project updates to various stakeholders, informing on strategy, adjustments and progress.
  • Determined project staffing needs and led resource management.

Our Sales, Recall Repair Specialist

MarketSource
Alpharetta, GA
12.2016 - 07.2020
  • Company Overview: Designs and delivers innovative and proven outsourced sales solutions to more than 200 companies worldwide. For more than 35 years, MarketSource's assisted sales solutions have seen sales increases of over 300% for the brands we represent, such as Honda, Ford, Toyota, Chrysler, Axalta, AT&T, and Target.
  • Designs and delivers innovative and proven outsourced sales solutions to more than 200 companies worldwide. For more than 35 years, MarketSource's assisted sales solutions have seen sales increases of over 300% for the brands we represent, such as Honda, Ford, Toyota, Chrysler, Axalta, AT&T, and Target.
  • Adhered strictly to safety regulations while working on hazardous materials or equipment.
  • Provided customers with the product information needed for the proper operation and maintenance of their vehicles.
  • Monitored inventory levels for spare parts and placed orders when required.
  • Coordinated with vendors regarding supply orders and delivery schedules.
  • Installed new components in existing vehicles according to the manufacturer's specifications.
  • Trained new employees on properly using diagnostic tools and techniques for repairing various types of vehicles.

Zone Recall Specialist, Territory Manager

StayMobile Ventures LLC
Marietta, GA
06.2013 - 10.2016
  • Resolved customer complaints quickly and effectively while maintaining a positive relationship with the customer.
  • Analyzed sales data to determine areas of improvement for future campaigns and promotions.
  • Collaborated closely with internal teams in marketing, operations, and finance. To ensure the successful execution of campaigns and projects.
  • Worked closely with distributors and resellers in assigned territories to ensure maximum market penetration and profitability.
  • Cultivated relationships with key decision-makers at potential client companies.
  • Developed and implemented territory sales plans to achieve revenue goals.
  • Monitored competitors' activities in assigned territories including pricing strategies and promotional activities.
  • Provided product information and technical advice to customers.
  • Attended trade shows, conferences, workshops, and other events to promote products and services.
  • Ensured proper inventory levels were maintained in assigned territories by coordinating with distribution centers.
  • Built relationships with clients through frequent visits, telephone calls, and emails.
  • Gathered feedback from customers on product performance and addressed any concerns.
  • Created detailed reports on sales performance metrics for management review.
  • Established quotas for each salesperson in the territory and monitored progress toward meeting them.
  • Identified new business opportunities within existing accounts through upselling or cross-selling additional products or services.
  • Provided exceptional after-sales support to ensure high levels of customer satisfaction.
  • Developed solid connections with customers to promote products.
  • Set realistic sales targets based on a thorough analysis of territory potential.
  • Developed budget plans for sales activities and monitored expenditures.
  • Directed and coordinated products, services, and sales activities.

Education

Bachelor of Science - Information Technology

Athens State University
Athens, AL
12-2014

Master of Science - Cyber Security

Athens State University
Athens, AL

Skills

  • SQL
  • Retail management
  • Dealership experience
  • Process improvement
  • Auto service management
  • Change management
  • CRM software
  • Customer service
  • Microsoft SharePoint
  • Director of operations
  • Project/program management
  • Phone etiquette
  • Microsoft Project
  • Visio
  • Linux
  • Operating systems
  • IT
  • Sales
  • Project planning
  • Store management
  • Computer networking

References

References available upon request.

Timeline

Director of Clinical Operations

Rapid Care, LLC
08.2023 - 12.2024

Owner/Operator/Manager

Talking Tree Cafe
12.2022 - 01.2023

Mobile Service Manager

Woody Anderson Ford
12.2020 - 06.2021

Project Manager

Servpro of Gadsden
07.2019 - 12.2020

Our Sales, Recall Repair Specialist

MarketSource
12.2016 - 07.2020

Zone Recall Specialist, Territory Manager

StayMobile Ventures LLC
06.2013 - 10.2016

Bachelor of Science - Information Technology

Athens State University

Master of Science - Cyber Security

Athens State University

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Stacey Adams