Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stacey Ahlers

Bertha,MN

Summary

Detail-oriented professional with experience in records management, Microsoft Office and customer service. Frequently praised as hard-working by peers, I can be relied upon to help your company achieve its goals.

Overview

16
16
years of professional experience

Work History

Customer Service Representative

Lakes Gas
09.2020 - Current
  • Updated and maintained database with accurate customer information and timely data entry
  • Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
  • Investigated and researched issues to determine root causes and appropriate resolution methods
  • Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
  • Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
  • Responded to telephone inquiries and complaints following standard operating procedures.

Owner/Bookkeeper

M&S Ahlers Trucking
03.2010 - Current
  • Performed general office duties, such as filing and handling routine correspondence
  • Operated computers programmed with accounting software to record, store and analyzed information
  • Performed financial calculations, such as amounts due and balances,
  • Matched order forms with invoices and recorded necessary information
  • Received, record and bank cash, checks and vouchers
  • Debited, credited and totaled accounts on computer spreadsheets and databases, using specialized accounting software
  • Complied with federal, state and company policies, procedures and regulations
  • Operated 10-key calculators, typewriters and copy machines to perform calculations and produced documents
  • Prepared payroll information
  • Calculated costs of materials, overhead and other expenses, based on estimates, quotations and price lists
  • Compiled budget data and documents, based on estimated revenues and expenses and previous budgets


Accounting Assistant

Diamond Tool And Engineering
07.2007 - 05.2010
  • Maintained clean and organized files by keeping accounts payable records up-to-date.
  • Maintained accurate and complete documentation to facilitate accounting and filing functions.
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
  • Used accounting software to prepare weekly and monthly financial reports.
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Completed payroll functions to facilitate accurate and prompt staff payments.
  • Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
  • Matched purchase orders with invoices and recorded necessary information.

Education

Associate In Applied Science (A.A.S.) In Accounting Specialist -

Northwest Technical College
Wadena, MN
05.2003

Diploma In Administrative Support -

Alexandria Technical College
Alexandria, MN
05.1998

Skills

  • Upbeat and Positive Personality
  • Courteous with Strong Service Mindset
  • Responding to Difficult Customers
  • Calm and Professional Under Pressure
  • Building Customer Trust and Loyalty
  • Customer Account Management
  • Data Entry and Maintenance
  • Cash Register Operations
  • Microsoft Exchange
  • Telephone Management
  • Document and Records Management
  • Administrative and Office Support
  • Skilled in Microsoft Office
  • Answering Emails
  • 10-Key Calculator
  • QuickBooks
  • Excel Spreadsheets

Timeline

Customer Service Representative

Lakes Gas
09.2020 - Current

Owner/Bookkeeper

M&S Ahlers Trucking
03.2010 - Current

Accounting Assistant

Diamond Tool And Engineering
07.2007 - 05.2010

Associate In Applied Science (A.A.S.) In Accounting Specialist -

Northwest Technical College

Diploma In Administrative Support -

Alexandria Technical College

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