Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

STACEY ALDRETE

Glendora,CA

Summary

Quality focused and safety conscious, with over 15 years of progressive experience in Child Development and customer service. Seeking a career shift into an administrative role to further develop interpersonal skills. Able to maintain a positive work environment, meet and exceed company policy and procedures. Hardworking employee with exceptional customer service, multitasking and time management abilities, and great organizational skills. Devoted to giving every customer a positive and memorable experience.

Overview

19
19
years of professional experience

Work History

Guest Service Associate

European Wax Center
Rancho Cucamonga, CA
12.2023 - Current
  • Provided exceptional customer service.
  • Ensured that all guest inquiries were answered promptly and accurately.
  • Resolved any customer complaints or issues professionally and efficiently.
  • Processed payments for services rendered.
  • Maintained a neat, clean, and organized front desk area at all times.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Assisted with product and package sales to grow the business.
  • Managed guest bookings and helped build loyal clientele.
  • Scheduled appointments for clients, customers, and other visitors.
  • Performed data entry tasks into various computer systems accurately and promptly.

ASSOCIATE TEACHER

Fairplex Child Development Center
Pomona, CA
10.2008 - 11.2021
  • Providing care for groups of various ages and assessing child behavior. Determine appropriate teaching style based on needs and health. Participate in meetings with parents/guardians to discuss their child’s progress. Record progress and developed strategies for stimulating learning and development in-home. Ability to communicate clearly all necessary information to families, children, team members, and management. Maintain a high level of yearly reviews assessed by Supervisors. Project professional appearance according to CDC standards.

ACOLYTE MINISTRIES

Grace Episcopal Church
Glendora, CA
01.2007 - 06.2020
  • Work with youth to train on responsibilities of an Acolyte; order of service, reverence, and importance to serve the church and God. Responsible for keeping inventory of Acolyte robes, crosses and other items worn by youth. Schedule training for special events or occasions. Create and maintain schedule of acolytes, assist with last minute cancellations of youth or changes to service.
  • Administrative duties: quarterly/yearly submission of reporting to Vestry and congregation.
  • Interacted with parents and guardians of children participating in services, classes and events to build strong relationships and expand church membership.

CONCESSION STAND LEAD

Cornucopia Foods
Pomona, CA
03.2005 - 09.2010
  • Performed opening and closing for all locations, to include accurate daily inventory reports. Establish a documentation protocol for all product leaving or entering a location. Communicated with warehouse/management on food and paper product requests for each location. Trained and developed 5 new team members and set specific standards for operating locations successfully.
  • Greeted customers, answered questions and provided food and drink recommendations.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.

SALES ASSOCIATE

Lane Bryant
Glendora, CA
01.2007 - 10.2008
  • Managed cash register daily out without error Implemented corporate programs in sales, shipping, and merchandising. Greet guests, answer product questions, convert to sales of product. Created environment that consistently exceeded sales goals and credit quota while reducing cost of operations. Accurate and proper tagging, pulling, and stocking of merchandise. Awarded 3 certificates for “most credit sales” achieved.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, products and services information.
  • Assessed customer needs to provide assistance and information on product features.
  • Built and maintained relationships with peers and upper management to drive team success.

Education

Courses and Child Development - Psychology

Saddleback College
01.2018

General Education Courses -

Citrus College
01.2010

High School Diploma -

Glendora High School

Skills

  • Customer Service/Sales Experience
  • Excellent verbal and written communication
  • Demonstrated ability in Time Management
  • Excellent phone skills
  • Type 55 WPM
  • Proficient in MS Word, MS Excel, MS Outlook, Zenoti
  • Training and Development of Employees and Volunteers
  • Quick Learner
  • Efficient and Detail-Oriented
  • Calm and Professional Under Pressure
  • Building Customer Trust and Loyalty
  • Upbeat and Positive Personality

References

References available upon request.

Timeline

Guest Service Associate

European Wax Center
12.2023 - Current

ASSOCIATE TEACHER

Fairplex Child Development Center
10.2008 - 11.2021

ACOLYTE MINISTRIES

Grace Episcopal Church
01.2007 - 06.2020

SALES ASSOCIATE

Lane Bryant
01.2007 - 10.2008

CONCESSION STAND LEAD

Cornucopia Foods
03.2005 - 09.2010

Courses and Child Development - Psychology

Saddleback College

General Education Courses -

Citrus College

High School Diploma -

Glendora High School

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STACEY ALDRETE