Summary
Overview
Work History
Education
Skills
References
Timeline

Stacey Alvarez

KEAAU

Summary

Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Overview

24
24
years of professional experience

Work History

Clinic Receptionist II

Kau Hospital
08.2023 - Current
  • Greeted patients, scheduled appointments and maintained records and accounts.
  • Called patients to remind of upcoming appointments and help schedule testing for off-site services.
  • Improved communication between patients and medical staff with accurate message relay.
  • Efficiently managed multiple lines of communication, including phone calls, emails, and faxes.
  • Verified insurance information, facilitating a smooth billing process for both patients and the clinic.
  • Increased efficiency in handling phone calls, directing them to appropriate personnel as needed.
  • Collected personal, medical and insurance information to provide accurate verification of benefits.
  • Provided exceptional customer service to patients during their visit by actively listening to their needs and addressing any concerns they had about their care or upcoming appointments.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.

Lead Patient Service Representative

Bay Clinic Inc.
07.2015 - 05.2019
  • Open/close providers schedules
  • Audit encounters
  • Created department schedule
  • Answered patient questions/complaints
  • Evaluated accuracy and compliance of all documentation and reports
  • Provided thorough supervision
  • Used NexGen to schedule/ manage patient appointments.
  • Collected/processed co-payments and out-of-pocket charges using NexGen
  • Checked daily doctor schedules also verified insurance
  • Received/released medical records
  • Scanned medical correspondence into patients charts
  • Maintained patient charts/confidential files
  • Documented and managed patient information using NexGen.
  • Ran credit card batches and balanced deposits on a daily basis.

Patient Service Representative

Bay Clinic Inc.
10.2012 - 06.2016
  • Used NexGen to schedule, also manage patient appointments.
  • Collected and processed co-payments and out-of-pocket charges using NexGen
  • Checked daily doctor schedules and verified insurance 
  • Received and released medical records 
  • Scanned medical correspondence into patients charts 
  • Maintained patient charts also confidential files 
  • Documented/ managed patient information using NexGen. 
  • Ran credit card batches also balanced deposits on a daily basis. 
  • Checked patients in/out for doctor appointments 

Waitress

Reuben's Mexican Food
03.2001 - 11.2012
  • Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Decreased customer wait times by efficiently carrying 3 plates at one time without spilling or dropping food.
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Checked identification to enforce age requirement for alcoholic beverages.
  • Took food and beverages orders 

Education

GED - undefined

Waiakea High School, Hilo, HI

Skills

  • Lead Patient services management
  • Patient-focused quality service
  • Ability to identify patients
  • Effective team leader
  • Patient care and confidentiality
  • Scheduling services
  • Customer service background
  • Compassionate patient care
  • Inpatient registration
  • Patient interaction
  • New patient chart preparation
  • Patient records documentation
  • Communicating with patient families
  • Patient Advocacy

References

Daylene Midel                                                                                                       

HC3 Box 14039                                                             

Keaau, Hi 96749                                                           

808-937-9726                                                              

cmidel@aol.com     


Leona Lopez

135 Chong St 

Hilo, Hi 96720

808-640-3693   

 Llopez0305@yahoo.com                                                

Timeline

Clinic Receptionist II - Kau Hospital
08.2023 - Current
Lead Patient Service Representative - Bay Clinic Inc.
07.2015 - 05.2019
Patient Service Representative - Bay Clinic Inc.
10.2012 - 06.2016
Waitress - Reuben's Mexican Food
03.2001 - 11.2012
Waiakea High School - GED,

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Stacey Alvarez