STACEY ANDERSON
Evansville,WY
Summary
Focused professional highly effective in establishing and maintaining relationships with potential and existing clients. Have completed Caterpillar Leadership levels I, II and III, Harvard Manage Mentor, Principles of Time Management as well as many classes through Caterpillar DPC. Talented and effective at multi-tasking and balancing customer needs. Builds loyalty and long term relationships with customers. Have worked multiple areas within dealership and am well-versed in Caterpillar policies. Is an active member of Wyoming Machinery SERT-Safety Early Response Team.
Professional in product support with proven ability to resolve complex technical issues and enhance customer satisfaction. Adept at collaborating with cross-functional teams to drive results and adapt to changing needs. Possesses strong skills in troubleshooting, problem-solving, and customer communication. Reliable team player known for consistency and adaptability.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Product Support Representative
Wyoming Machinery
12.2017 - Current
- Provided technical assistance to customers, resolving product inquiries and enhancing user experience.
- Managed customer accounts, ensuring timely updates regarding service requests and product availability.
- Developed comprehensive knowledge of machinery products to deliver accurate information to clients.
- Developed strong relationships with clients through consistent communication, building trust in our services.
- Served as a liaison between customers and development teams to ensure timely implementation of bug fixes or feature enhancements.
- Promoted a positive work environment by actively participating in team meetings and sharing best practices with colleagues.
- Ensured customer retention, addressing their concerns and offering tailored solutions to meet their needs.
- Improved customer satisfaction by efficiently troubleshooting and resolving product issues.
- Managed high-stress situations effectively, remaining calm under pressure while maintaining focus on delivering exceptional service levels at all times.
- Identified opportunities for upselling or cross-selling products based on customers'' needs, contributing to increased revenue generation.
- Built rapport with clients through genuine empathy and understanding, fostering long-term customer loyalty.
- Provided information for management by preparing short-term and long-term product sales forecasts and special reports and analysis.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained up-to-date knowledge of product and service changes.
Inside Sales Representative
Wyoming Machinery Company
03.2014 - Current
- Set up new accounts, established customer credit, and set up payment methods.
- Managed and recorded all leads from outbound telephone marketing.
- Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries.
- Answered customers' questions regarding products, prices and availability.
- Maintained friendly and professional customer interactions at all times.
- Balanced sales calls and product support calls of over 1,000 customers.
Parts Expeditor, Parts Exchange and Reman, Freight Coordinator, Parts Counter, Forklift Parts Coordinator
Wyoming Machinery Company
05.1994 - 03.2014
- Responsible for negotiating freight rates with freight companies and auditing freight bills.
- I expedited backorders for the Casper Store.
- I entered and followed-up claims placed to Caterpillar for various different reasons.
- Forklift Coordinator for forklift parts.
- I worked closely with MCFA to build forklift sales in parts and new units.
- In working on the Parts Counter I gained extensive knowledge of Caterpillar Equipment from skid steers to haul trucks.
- I helped customers manage their equipment with the correct parts and offered solutions for the best maintenance and least downtime.
Education
Associate of Science - Agri-Business
Casper College
Casper, WY11.2025
Associate of Science - Equestrian Studies
Rocky Mountain College
Billings, MT01.1989
Skills
- Strong familiarity with sales territory dynamics
- Independently motivated
- Diverse industry connections
- Supportive demeanor
- Consistent professional commitment
- High ethical standards
- Supportive team participant
- Effective team facilitator
- Proficient in multitasking
Accomplishments
Received Influential Woman Award 2025
Won, first time, rebuild work from an established customer.
Won Certified Machine Rebuild
Certification
SERT- Safety Early Response Team (CPR, First Aid)
MSHA
Principles of Time Management
Harvard Manage Mentor
Timeline
Product Support Representative
Wyoming Machinery
12.2017 - Current
Inside Sales Representative
Wyoming Machinery Company
03.2014 - Current
Parts Expeditor, Parts Exchange and Reman, Freight Coordinator, Parts Counter, Forklift Parts Coordinator
Wyoming Machinery Company
05.1994 - 03.2014
Associate of Science - Equestrian Studies
Rocky Mountain College
Associate of Science - Agri-Business
Casper College