Stacey-Ann Robinson
Duluth,GA
Summary
Dedicated office manager and administration professional with extensive experience in streamlining operations within fast-paced environments. Expertise encompasses office management, event planning, accounts receivable, and vendor negotiations, all while maintaining a focus on exemplary customer service. Proven ability to manage complex projects and lead teams effectively, demonstrating strong problem-solving skills and a commitment to operational excellence. Seeking to leverage skills in a challenging role that promotes efficiency and collaboration.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Office Supervisor
AVI Foodsystems
11.2024 - Current
- Maintain vendor relationships and update order database and contact information as necessary
- Balance and authorize petty cash disbursements
- Supervise data entry to ensure stock, food and warehouse orders are entered timely and accurately
- Supervise inter-office mail distribution to field and other personnel
- Order office supplies
- Verify and correct team member time punches via HR ADP software
- Prepare various data related reports
- Assist in the recruiting, screening, interviewing and completing new hire paperwork
Substitute Teacher
HelloSubs
01.2023 - Current
- Promoted a safe and secure atmosphere within the classroom setting.
- Engaged students in active and fun learning sessions according to lesson plans
- Provided notes and reports on school day activities to primary teacher.
- Adapted teaching methods to meet diverse student learning styles.
Guest Relations Manager
AJPA Foods Inc.
10.2022 - 09.2024
- Inventory management: ordering and receiving high-volume stock.
- Handling and closing technical customer service complaints.
- Prepared and delivered training and coaching plans.
- Call and chat handling with customers, and during recruitment.
- Team scheduling for diversification and cross-training.
- Handled cash and online cash logistics management.
- Acting Store Manager, with responsibility for training and process management.
- Ensured compliance with industry regulations related to hospitality services.
- Provided training and guidance to new staff members in customer service standards and best practices.
Adjunct Lecturer
The HEART Trust/NSTA
09.2017 - 12.2022
- Coordinated and facilitated Event and Entertainment Management Courses.
- Engaged students in insightful and compelling classroom discussions on topics relevant to coursework, to boost student learning and retention.
- Monitored and evaluated student participation and progress, providing constructive feedback to encourage academic growth.
- Delivered course lectures using modern technology to enhance student comprehension.
Event Coordinator
JCDC
Kingston, Jamaica
01.2018 - 08.2022
- Managed a budget of over $12 million annually, with over 20 different event/activity portfolios.
- Managed safe and smooth food delivery at banquets, conferences and social events.
- Arranged security, printing and supply vendors to meet unique requirements of each event.
- Developed event themes and concepts to ensure successful execution of events.
- Followed local regulations for events and obtained necessary permits.
- Utilized event management software to track registrations, payments, and attendee feedback for continuous improvement.
- Coordinated with sales and marketing teams to facilitate event sponsorships and partnerships, increasing event funding.
- Facilitated meetings between vendors and clients in order to discuss overall project scope and timeline.
Protocol & Guest Relations Coordinator
JCDC
Kingston, Jamaica
05.2016 - 08.2018
- Managed and supervised hospitality activities, focusing on customer care, event invitation and database management, meals and refreshment planning, catering contract arrangements, events scheduling, and negotiations.
- Supervised and managed 4 to 6 Hospitality Assistants in the office and 20 to 50 Assistants during live events.
- Prepared detailed reports on guest relations activities for management review.
- Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.
- Coordinated with other departments to ensure excellent customer service.
Education
Post Graduate Degree - Education & Training
Vocational Training Development Institute
Kingston, Jamaica01.2019
Bachelor of Science Degree - Hospitality, Tourism & Entertainment Management
Excelsior Community College
Kingston, Jamaica01.2018
Diploma - Entertainment & Events Management
Vocational Training Development Institute
Kingston, Jamaica01-2016
Diploma - Business Office Management
Career Development Institute
Kingston, JamaicaManagement and Supervision -
Management Institute for National Development
Kingston, JamaicaSkills
- Customer relations
- Problem solving skills
- Leadership
- Negotiation
- Planning
- Purchasing
- Inventory management
- Expense reporting
- Microsoft Office Suite (Word, Excel, PowerPoint, etc)
- Training and coaching
- Meeting coordination
- Document management
- Relationship building
- Office administration
- Data retrieval systems
- Database administration
- Employee relations
- Event coordination
- Scheduling and calendar management
- Human Resources Operations
- Light bookkeeping
- Management of Multimedia
- Operations Management
- Workload prioritization
Certification
- Food Protection Manager “ServSafe” Certified, National Restaurant Association, American National Standards Institute, USA, 03/01/23
- Adult CPR/AED “First-Aid” Certificate, American Red Cross Training Services, 02/01/24
References
References available upon request.
Timeline
Office Supervisor
AVI Foodsystems
11.2024 - Current
Substitute Teacher
HelloSubs
01.2023 - Current
Guest Relations Manager
AJPA Foods Inc.
10.2022 - 09.2024
Event Coordinator
JCDC
01.2018 - 08.2022
Adjunct Lecturer
The HEART Trust/NSTA
09.2017 - 12.2022
Protocol & Guest Relations Coordinator
JCDC
05.2016 - 08.2018
Post Graduate Degree - Education & Training
Vocational Training Development Institute
Bachelor of Science Degree - Hospitality, Tourism & Entertainment Management
Excelsior Community College
Diploma - Entertainment & Events Management
Vocational Training Development Institute
Diploma - Business Office Management
Career Development Institute
Management and Supervision -
Management Institute for National Development
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