Summary
Overview
Work History
Education
Skills
Timeline
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Stacey-Ann Williamson

Stacey-Ann Williamson

Hinesville,GA

Summary

Dynamic Operations Manager with a proven track record for more than decade excelling in problem-solving and strategic planning. Spearheaded process improvements that enhanced operational efficiency and increased customer satisfaction. Adept at staff training and performance management, fostering a high-performing team environment while ensuring compliance and optimizing resource allocation.

Overview

20
20
years of professional experience

Work History

Operations Manager

Walmart Inc.
06.2009 - 01.2025


  • Optimized staff scheduling based on workload projections to ensure adequate coverage without unnecessary overtime expenses
  • Tracked and mainatain exemplary customer service.
  • Managed daily operations, ensuring smooth workflow while addressing any issues that arose promptly.
  • Collaborated with cross-functional teams to drive continuous improvement efforts throughout the organization.
  • Spearheaded safety initiatives, fostering a secure work environment for all employees.
  • Developed thorough project plans for successful execution of operational initiatives.
  • Facilitated employee development through performance evaluations, goal-setting exercises, and feedback sessions.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Administrative Assistant

Agatha & Valentina
02.2007 - 05.2009
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
  • Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
  • Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.

Correctional Officer

Department of Corrections
02.2005 - 01.2009


  • Optimized staff scheduling based on workload projections to ensure adequate coverage without unnecessary overtime expenses
  • Tracked and mainatain exemplary customer service.
  • Managed daily operations, ensuring smooth workflow while addressing any issues that arose promptly.
  • Collaborated with cross-functional teams to drive continuous improvement efforts throughout the organization.
  • Spearheaded safety initiatives, fostering a secure work environment for all employees.
  • Developed thorough project plans for successful execution of operational initiatives.
  • Facilitated employee development through performance evaluations, goal-setting exercises, and feedback sessions.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Education

Bachelor Of Science - Healthcare Administration

Southern New Hampshire University
New Hampshire, OH

Associate Degree - Business Administration

Knox College
Manchester, Jamaica
07.2003

High School Diploma - Secretarial Studies

Marcus Garvey Technical High School
St. Ann, Jamaica
06.1999

Skills

  • Problem-solving
  • Team Building
  • Customer service management
  • Planning and implementation
  • Staff training and Recruitment
  • Inventory management
  • Performance monitoring
  • MS office
  • Inventory control
  • Schedule management
  • Performance management
  • Regulatory compliance
  • Workforce Planning
  • Onboarding and orientation
  • Incidents management
  • P&L management

Timeline

Operations Manager

Walmart Inc.
06.2009 - 01.2025

Administrative Assistant

Agatha & Valentina
02.2007 - 05.2009

Correctional Officer

Department of Corrections
02.2005 - 01.2009

Bachelor Of Science - Healthcare Administration

Southern New Hampshire University

Associate Degree - Business Administration

Knox College

High School Diploma - Secretarial Studies

Marcus Garvey Technical High School

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Stacey-Ann Williamson