Stacey Bahre
Orlando,Florida
Summary
I have obtained my Bachelor’s degree in Finance from the University of Central Florida. I have also acquired many skills through experience and adapt to new systems quickly. I have much experience in dealing with problem solving and work efficiently both independently and interdependently. I have a strong customer service background along with sales/persuasion and enjoy interacting and communicating with individuals on a professional basis. I strive to be the best in all that I do and take great pride in my work.
Overview
7
7
years of professional experience
Work History
Customer Service Manager
Maschmeyer Concrete
05.2020 - Current
- Manage a team of 9 customer service representatives and 2 dispatchers, fostering a positive work environment focused on teamwork and collaboration..
- Track cancellation rates per date and time in order to maximize scheduling / production.
- Schedule start times for 120+ delivery professionals and assign them to specific jobs in order to maximize efficiency daily.
- Work closely with our sales team to entertain customers and make sure they remain loyal.
Scheduling Manager
Maschmeyer Concrete
02.2019 - Current
- Sort through daily trends in order to maximize scheduling potential.
- Responsible for relaying to customer service representatives when when certain days / time slots are full.
- Monitored ongoing projects closely, adjusting schedules as needed to accommodate unforeseen changes or delays.
Dispatch Manager
Maschmeyer Concrete
02.2018 - Current
- Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
- Help logistic professionals know when to get delivery professionals off the road because of DOT hours.
- Improved dispatch efficiency by implementing new scheduling and routing strategies.
Customer Service Representative / Logistics
Maschmeyer Concrete
05.2017 - Current
- Handle customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolve any and all customer issues.
Education
Bachelor of Arts - Finance
University of Central Florida
Orlando, FL06.2007
Skills
- Customer Service
- Communicate Efficiently
- Problem-Solving
- Proficient in Microsoft Outlook, Word, and Excel (took advanced courses)
- Working Interdependently
- Budgeting
Accomplishments
- Promoted four times within three years at Maschmeyer Concrete.
Certification
Timeline
Customer Service Manager
Maschmeyer Concrete
05.2020 - Current
Scheduling Manager
Maschmeyer Concrete
02.2019 - Current
Dispatch Manager
Maschmeyer Concrete
02.2018 - Current
Customer Service Representative / Logistics
Maschmeyer Concrete
05.2017 - Current
Bachelor of Arts - Finance
University of Central Florida
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