Summary
Overview
Work History
Education
Skills
Timeline
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Stacey Barnes

Pleasant Grove,AL

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

IHANGTVS.COM
Birmingham, AL
01.2021 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Consulted with customers to resolve service and billing issues.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Improved customer service wait times to mitigate complaints.

Customer Service Manager

BLISS FASHION VARIETY & CUSTOMS
St. Petersburg, FL
09.2018 - 06.2023
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Delivered continuous training to associates to maximize performance and customer relations skills.
  • Evaluated and authenticated returns, exchanges and voids.
  • Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
  • Conducted training and offered staff development opportunities to decrease process lags.
  • Led team engagement to assist cross-functional departments and achieve goals.

Education

Some College (No Degree) - PC SUPPORT

Pinellas Technical Education Center
St. Petersburg, FL

Skills

  • Customer Service
  • Staff Training
  • Positive and Professional
  • Microsoft Office Suite
  • Inbound and Outbound Calling
  • Professional Telephone Demeanor
  • Customer Relationship Management (CRM)
  • Problem Resolution

Timeline

Customer Service Representative

IHANGTVS.COM
01.2021 - Current

Customer Service Manager

BLISS FASHION VARIETY & CUSTOMS
09.2018 - 06.2023

Some College (No Degree) - PC SUPPORT

Pinellas Technical Education Center

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Stacey Barnes