Stacey Bartley
Greenfield,Ohio
Summary
Dynamic Quality Manager with a proven track record at Luminex, excelling in ISO implementation and team leadership. Achieved a 30% improvement in shipping efficiency while fostering a culture of safety compliance and operational excellence. Committed to enhancing customer satisfaction through strategic quality assurance initiatives and continuous operational improvements. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
21
21
years of professional experience
Work History
Quality Manager
Luminex
09.2023 - Current
- Oversee the quality of products and services, ensuring they meet established standards and customer expectations.
- This role involves leading a team, developing quality assurance strategies, implementing processes, and driving continuous improvement.
- QA Managers also collaborate with various teams, manage quality control testing, and ensure compliance with relevant regulations.
Production Supervisor
Luminex
09.2021 - 01.2023
- Key responsibilities include overseeing workflow, assigning tasks, monitoring performance, implementing safety procedures, and collaborating with other departments.
- Quantifiable achievements, such as increased output, reduced costs, or improved efficiency, should be included to showcase impact.
Shipping/Receiving/Quality/Warehouse Manager
PGW
01.2020 - 06.2021
- Managed numerous departments under one umbrella to achieve streamlined results driven environment.
- Cross utilized teams to decrease overtime and expand team value.
- Reduced General supplies cost for Shipping Dunnage by 40% by implementing spreadsheet cross auditing program.
- Cultivated team ownership of performance and team productivity.
- All Teams maintained a zero injury/incident rate while under my umbrella.
- Shipping department improved by 30% to achieve 100% on time departures.
Day Ops Manager
DHL
08.2017 - 01.2020
- Truck Dock Manager supporting Amazon Inbound and Outbound trucks.
- Providing excellent customer services daily.
- Supported a large enthusiastic team with an impeccable safety record.
- Able to be placed in any area of the operation with positive results in safety, quality and employee satisfaction.
- Seasoned Manager used to help support overall operations when needed.
- Served on stretched assignments in Customer service and Quality departments to help develop my background and Improve area KPI’s.
Quality Manager
CUSTOM MOLDED PRODUCTS LLC.
04.2013 - 08.2017
- Quality Assurance Manager of Injection Molding facility for Honda supplied Products for the automotive industry.
- Responsible for developing and maintaining customer relationships to communicate and drive improvements and decrease costs.
- Responsible for the implementation of ISO and creating the culture of a superior supplier.
- Communicator and facilitator of team meetings for trouble shooting and system improvements.
- Key driver of quality documents, product, and procedures.
International HUB Manager
DHL
09.2007 - 05.2013
- Responsible for DHL Teams that consisted of Freight Agents, Supervisors and Leads.
- A focused driver of Safety, Service, Quality, Cost, and continuous improvements for all International and Domestic Markets that DHL provides service for.
- Key communicator of any changes that occur resulting in service, or safety, flights, and customer concerns, both external and internal.
- Responsible for daily reports at executive level for cost and performance.
- Responsible for staffing and training to volume and performance.
- Key driver of development of personnel to next level.
- Responsible for coordinating staffing for improving teams.
- Main contact for international delays of flights and service.
- Main support contact for Asia, Canada, Europe for process improvement and customer satisfaction for next day delivery.
Front line Supervisor
DHL
09.2005 - 01.2007
- Responsible for 70+ employees stretched out in multiple locations.
- Provided day-to-day guidance and counsel to all part-time and full-time employees.
- Liaison with internal departments to facilitate performance reviews and conflict resolution processes between individuals.
- Ensure consistent application of policies and procedures resulting in fair and equal employment within the company, including payroll, FMLA, STD, LTD, tuition assistance, workers compensation, hiring process, training compliance, corrective action, employee development, and termination.
- Responsible for supporting on time departures and quality service of all flights.
- Managed the International NCY areas nightly transit operations.
Education
Some College (No Degree) - Excel 1 and 2
Gateway Community & Tech College
Erlanger, KYPHI THETA KAPPA, Business and Multi-media
Southern State Community College
Conducting Effective Meetings, Total Quality Management, No Sweat Statistics, Continuous Improvement, Team Building
Maysville Community College
Skills
- ISO implementation
- Team leadership
- Operational excellence
- Customer satisfaction
- Quality assurance
- Safety compliance
- Operational improvements
Timeline
Quality Manager
Luminex
09.2023 - Current
Production Supervisor
Luminex
09.2021 - 01.2023
Shipping/Receiving/Quality/Warehouse Manager
PGW
01.2020 - 06.2021
Day Ops Manager
DHL
08.2017 - 01.2020
Quality Manager
CUSTOM MOLDED PRODUCTS LLC.
04.2013 - 08.2017
International HUB Manager
DHL
09.2007 - 05.2013
Front line Supervisor
DHL
09.2005 - 01.2007
Some College (No Degree) - Excel 1 and 2
Gateway Community & Tech College
PHI THETA KAPPA, Business and Multi-media
Southern State Community College
Conducting Effective Meetings, Total Quality Management, No Sweat Statistics, Continuous Improvement, Team Building
Maysville Community College