Stacey Bayle
Norton Shores,MI
Summary
Dynamic Claims Specialist with extensive experience at the Social Security Administration, excelling in claims processing and compliance management. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in documentation review and critical thinking, consistently delivering results in high-pressure environments while training new staff on best practices.
Diligent Claims Specialist with strong background in managing and processing claims efficiently. Successfully resolved numerous complex cases while ensuring compliance with regulations and maintaining high customer satisfaction. Demonstrated proficiency in analytical problem-solving and effective communication.
Overview
28
28
years of professional experience
Work History
Volunteer
Noah's Project
Norton Shores, MI
04.2025 - 09.2025
- Assisted at fundraising events
- Walked dogs as needed
- Washed the facility's laundry
Claims Specialist
Social Security Adminstration
Muskegon, MI
09.1997 - 03.2025
- Assisted claimants in understanding eligibility requirements and documentation needed.
- Collaborated with cross-functional teams to resolve complex issues affecting claims processing.
- Utilized case management systems to track claims status and maintain detailed records.
- Provided training support to new staff on policies, procedures, and system usage.
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Followed up with customers on unresolved issues.
- Provided exceptional customer service during stressful situations by offering empathy and support while resolving issues efficiently.
- Completed six Disabilty applications daily.
Education
BBA - Marketing
Baker College
Muskegon, MI06-1996
Associate of Applied Science - Fashion Merchandising/Retail Management
Baker College
Muskegon, MI06-1994
Skills
- Verbal and written communication
- Customer service
- Detail Oriented
- Data entry
Timeline
Volunteer
Noah's Project
04.2025 - 09.2025
Claims Specialist
Social Security Adminstration
09.1997 - 03.2025
BBA - Marketing
Baker College
Associate of Applied Science - Fashion Merchandising/Retail Management
Baker College