Dedicated Nurse with over 6 years experience in healthcare management.
Strong proponent for a diverse, equitable, and inclusive work environment in the emergency department.
Dedicated nursing leader with excellent unit management skills. Proficient in quality, cost and care standards focused on maximizing resources and patient satisfaction.
Currently manages 53 direct report staff members.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Acting Nurse Manager
San Francisco VA Medical Center
05.2024 - Current
Identified as subject matter expert for promotion of staff to nurse 3, and successfully promoted 2 nurses to date.
Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
Managed budgets and controlled costs, achieving financial targets without compromising patient care quality.
Using Acustaf and VATAS managed staff scheduling and time off to adequately staff nursing floors and allow nurses earned time off.
Fostered open communication among nurses through regular team meetings, promoting collaboration and shared decision-making within the emergency department.
Investigates and independently resolves PATS-R and PSR complaints from staff, physicians, and patients by leveraging clinical judgment while providing service recovery.
Using the new eperformance guidelines set in 2024, successfully created proficiency plans for 53 staff members.
Assistant Nurse Manager Emergency Room
San Francisco VA Medical Center
05.2021 - Current
Implemented the Kurin Blood Culture device in the ED to decrease blood culture contamination. Trained all staff and continue to completes monthly analysis to review compliance and contamination rates. Before using the device contamination rate was >4% FY23 contamination rates 1.5%.
Chair of the ED Shared Governance Committee for Recognition and Retention.
Reviewed AES scores for 2021, 2022, and 2023 with all staff to formulate changes to ensure staff involvement in improvement efforts for the department.
Audited charts and reviewed clinical documents to verify accuracy.
Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs. Completed patient rounding to ensure patients needs are being met while being treated in the department. Received 2 Daisy awards for staff nurses as a result of the rounding.
Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
Served as a liaison between physicians and patients'' families to facilitate clear communication regarding treatment options and progress updates.
Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
RN, Emergency Room
San Francisco VA Medical Center
05.2019 - 03.2021
Charge Nurse for ED, trained nurses at becoming charge nurse
Partnered with physicians on developing individualized treatment plans that prioritized each patient's unique needs.
Streamlined emergency room operations by implementing efficient workflow processes and resource allocation strategies.
Ensured adherence to evidence-based nursing practices, maintaining high-quality patient care standards.
RN, Emergency Room
VA North Texas Healthcare System
07.2018 - 05.2019
Ambassador for Pathway to Excellence for the ED
Streamlined emergency room operations by implementing efficient workflow processes and resource allocation strategies.
Improved patient outcomes by efficiently assessing, triaging, and treating patients in a high-volume emergency room setting.
Participated in ongoing professional development opportunities to remain current with best practices in emergency medicine.
Travel RN
KPG Healthcare LLC
05.2016 - 07.2018
Increased patient safety through diligent monitoring of vital signs, administering medications accurately, and promptly addressing any concerns.
Adapted quickly to new environments, swiftly becoming familiar with facility-specific workflows and practices while maintaining a high level of performance.
Travel RN
Children’s Hospital Los Angeles
05.2016 - 07.2018
Facilitated seamless transitions between shifts by delivering detailed handoffs that effectively communicated pertinent information related to each patient''s condition and ongoing treatment plan.
Maintained high-quality patient care standards by adhering to facility protocols, policies, and procedures.
Promoted health education for patients and families, empowering them to make informed decisions about their healthcare needs.
Agency Nurse
Baylor Scott & White Medical Center Emergency Room
07.2015 - 05.2016
Communicated with patient's family or friends to provide advice, comfort and release instructions.
Reviewed care plans to verify patient's diagnosis, treatment goals and specific nursing orders.
Administered injections, prescribed medications, and enemas and cleaned and dressed wounds to assist with basic medical care.
Identified opportunities for process improvement within the department, leading efforts to implement changes that resulted in increased efficiency and better patient outcomes.
Travel RN
Children’s Health Plano Pediatric Emergency Room
05.2015 - 04.2016
Increased patient safety through diligent monitoring of vital signs, administering medications accurately, and promptly addressing any concerns.
Adapted quickly to new environments, swiftly becoming familiar with facility-specific workflows and practices while maintaining a high level of performance.
Facilitated seamless transitions between shifts by delivering detailed handoffs that effectively communicated pertinent information related to each patient''s condition and ongoing treatment plan.
Travel RN
Crouse Hospital Emergency Room
07.2014 - 04.2015
As a travel nurse became lead preceptor to nurses that had previously failed orientation.
Adapted quickly to new environments, swiftly becoming familiar with facility-specific workflows and practices while maintaining a high level of performance.
Enhanced team efficiency with effective communication and collaborative problem-solving for optimal patient outcomes.
Travel RN
University of Virginia Medical Center Emergency Room
04.2014 - 07.2014
Increased patient safety through diligent monitoring of vital signs, administering medications accurately, and promptly addressing any concerns.
Adapted quickly to new environments, swiftly becoming familiar with facility-specific workflows and practices while maintaining a high level of performance.
Assistant Nurse Manager
UF Health Level 1 Trauma, Emergency Room
11.2010 - 04.2014
Performed real-time chart audits for patients ensuring accuracy and completeness of information while capitalizing on opportunities for process improvement.
Resolved conflicts among staff members by employing effective communication techniques and seeking mutually beneficial solutions when issues arose.
Evaluated staff performance regularly, providing constructive feedback and support for professional development opportunities.
Charge Nurse that facilitated movement of patients in busy ED.
Participated in unit-based quality improvement initiatives focused on enhancing patient outcomes through process improvements.
Enhanced patient care by implementing evidence-based practices and individualized care plans.
Education
MSN Executive Leadership -
Chamberlain College of Nursing
St Louis, Missouri
03.2025
RN to BSN -
Chamberlain College of Nursing
St Louis, Missouri
08.2014
Associates Degree of Nursing -
Florida States College of Jacksonville
Jacksonville, Florida
08.2008
Skills
Management/Leadership Skills
Quality Improvement evidenced by being unit champion on numerous QI projects
Proficient in the following VA Medical Center programs: eperformance, EMMT, CPRS, Acustaf, VATAS, EDIS, TMS, Elsevier
Policy Development
Staff Leadership
Conflict Management
Accomplishments
Collaborated with team of five in the development of skeleton orders that led to VISN metrics being improved in regards to patient movement to inpatient beds.
Pathway to Excellence Ambassador for the Emergency Department.
Pathway to Excellence Writer for Professional Development elements of practice.
Chair for Recognition and Retention committee for unit shared governance.
Functions as the Unit Respiratory Protection Officer. Ensures N95 fit tests for department staff are completed per policy.
Responsible for creating the 4 week department Nursing schedule and enforce compliance of scheduling guidelines in accordance with Policy and NFFE CBA.
Developed the monitor of SAIL metric LWOBS. Analyzes the data for trends and evaluates the outcomes.
Full-Time Registered Nurse, Med-Surg Tele Unit 3BN at San Francisco VA Medical CenterFull-Time Registered Nurse, Med-Surg Tele Unit 3BN at San Francisco VA Medical Center