STACEY BOCANEGRA
Vancouver
Summary
Seeking a position where my education and previous experience will contribute to the company. Customer-focused professional with a background in customer service roles. Known for providing support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience and safety.
Overview
29
29
years of professional experience
Work History
Customer Service Rep.
Amazon.com
Vancouver
08.2016 - Current
- Collect customer feedback and made process changes to exceed customer satisfaction.
- Provide accurate and appropriate information in response to customer inquiries.
- Make reasonable procedure exceptions to accommodate unusual customer requests.
- Provide exceptional Customer service & technical support.
- Successfully completed self navigated training courses.
Records Support Specialist - Archival Project
Vancouver Police Department
Vancouver
06.2017 - 12.2017
- Perform Data Entry & general office duties such as using Fax and Copier.
- Enter pertinent case details into the database.
- Reviewed and quality checked information uploaded into the database.
- Scanned documents into the database.
- Maintained and filed criminal records.
- Transfered confidential material such as medical records to secured database.
- Collected and removed evidence from files to be sent to protected and secured location.
Support Specialist II
Clark County Sheriff
Vancouver
07.2013 - 01.2014
- Performed Data Entry & general office duties such as using Fax and Copier.
- Experienced in answering multi-line phone systems.
- Entered Warrants, Stolen Vehicles and Missing People into National Database.
- Scanned Documents into the database.
- Assisted Officers with their requests such as running vehicles & people through national database.
- Maintained and filed Jail records.
- Processed Bail and released inmates from Jail.
- Worked with the public on Public Disclosure requests and collision reports.
- Corresponded with other Law Enforcement via Teletype.
Administrative Assistant
Pension Plan Specialists
Vancouver
12.2002 - 07.2012
- Performed Data Entry & general office duties such as using Fax and Copier.
- Worked directly with Investment Companies & Brokers.
- Answered multiple phone lines.
- Assisted clients with their requests for investment information.
- Special projects such as creating spreadsheets and mass mailings.
- Responsible for gathering information so accountants can complete administration.
- Assembled documents that required governmental filing.
Production Assistant
Harte-Hanks
Ontario
01.2000 - 10.2002
- Performed Data Entry & general office duties such as using Fax and Copier.
- Maintained and created Monthly reports.
- Answered over 50 different phone lines.
- Provided exceptional Customer service & technical support.
- Worked with clients directly. Organized jobs and placed orders.
- Did purchase orders for monthly bills, ordering supplies.
Cashier
Old Navy
Ontario
10.1997 - 01.2000
- Exceptional Customer Service.
- Answering phones.
- Working Cashier.
Skills
- Dependable worker with hands on experience
- Excellent Customer Service skills
- Able to thrive in a fast-paced environment that involves managing multiple tasks
- Quick learner who loves challenges and adapts well to new situations
- Optimistic team player with the ability to get along with everyone
- Strong Organization and communication skills
- Experience with Microsoft Word, Excel, & Windows
- Job Stability and excellent attendance
- Seasoned in conflict resolution
- Ten Key by touch
- Type approximately 60-70 WPM
- Ability to work without supervision
- Self motivated
- Computer literate
- Dependable worker with hands on experience
- Excellent Customer Service skills
Timeline
Records Support Specialist - Archival Project
Vancouver Police Department
06.2017 - 12.2017
Customer Service Rep.
Amazon.com
08.2016 - Current
Support Specialist II
Clark County Sheriff
07.2013 - 01.2014
Administrative Assistant
Pension Plan Specialists
12.2002 - 07.2012
Production Assistant
Harte-Hanks
01.2000 - 10.2002
Cashier
Old Navy
10.1997 - 01.2000