STACEY BOSTON
Customer Service
Alexandria,VA
Summary
With a proven track record at Recovery Program Outreach Solutions of Virginia, I excel in multitasking and effective leadership, driving positive workplace culture and strategic program enhancements. My technical proficiency and strong interpersonal communication have consistently achieved organizational objectives, showcasing a confident approach to operational excellence and customer engagement.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Director of Operations, CPRS
Recovery Program Outreach Solutions of Virginia
08.2023 - 10.2024
- Determined an uplifting and positive workplace culture
- Maintained the oversight and management of all RPSV Centers, their employees and staff
- Ensured that employees were informed of the policies and held accountable on a consistent basis
- Communicated with management and leadership to provide an update on Center status and activities
- Developed strategic short term and long-term objectives for the organization
- Facilitated monthly Program Coordinator meetings
- Documented and reported detailed information with emphasis on outgoing and proactive engagements
- Solicited program enhancements and suggestions from management, and shared recommendations with State and Federal government agencies
- Followed State Mandated Reporting and RPSV Code of Ethics
- Served as the representative for the participants and those who need a voice within the Northern Virginia Mental Health community
Team Lead/Outreach
Recovery Program Solutions of Virginia
03.2022 - 08.2023
- Reported directly to the Chief Executive Supervisor and assists with daily responsibilities
- Establishes, collaborates and manages various programs in the Recovery and Mental Health community such as the Arlington Program Recovery Center (APRC), Community Wellness Center (CWC), and Recovery Wellness Center (RWC)
- Supported from a place of empathy and understanding
- Analyzes situations accurately and adopts an effective course of action
- Adept at managing multiple responsibilities and obtaining quality results
- Planned and organized workload to meet schedules and deadlines
- Assisted with all food donations, tracking in the food bank system, redistribution of donations to other centers
- Tracked all outreach efforts on the provided spreadsheet
- Collected business cards to increase outreach efforts and build rapport within the community
- Reaches out to local businesses for in-kind donations
- Applies applicable laws, codes, regulations, policies, and procedures are being maintained according to state laws
Lead Program Coordinator for CWC, APRC, MPRC, RWC, SCDIC (5 centers)
Recovery Program Solutions of Virginia
01.2022 - 03.2023
- Assisted in directing and coordinating activities at the center to ensure that projects and activities progress schedule and within prescribed budget
- Reviewed project and program plans to establish procedures for accomplishing goals, staffing requirements, and allotment of available resources to various phases
- Oversee the maintenance and utilization of program resources
- Established excellent customer service standards for the program
- Collected and compiled information and statistical data for reports; prepares statistical and narrative reports; conducts research as required
- Created work plans for assigned projects and arranged for the recruitment and assignment of personnel
- Coordinated all aspects of training and program meetings, topics, and presenters, recommending and assisting instructors, coordinating co-facilitators and clerical support, and all logistical arrangements
- Evaluated professional experts and short-term personnel
HVAC Operations Manager
UNITED AIR TEMP
Lorton, USA
11.2011 - 12.2022
- Responsible for managing a large staff of Customer Service employees, HVAC technicians in Operations Department, accounting, human resources, inventory, and IT
- Monitored and inspected employee work performance to assure department standards were maintained through use of computers maintenance management system
- Maintained customer repair records using a computer database to give detailed history of the work performed at their sites
- Scheduled and notified service technicians of work orders using GPS tracking and dispatching software
Customer Service Coordinator/Dispatcher
UNITED AIR TEMP
Lorton, USA
06.2009 - 11.2011
- Managed and handle high call volumes of an average of 80 to 100 calls per day during peak times
- Scheduled and Dispatched service repair calls providing exceptional, professional and courteous service
- Managed on-call schedules and notified technicians of their assigned weeks
- Maintained customer repair records using a computer database to give detailed history of the work performed at their sites
- Scheduled and notified service technicians of work orders using GPS tracking and dispatching software
- Managed calls from service technicians and informed workers of the next service call or updated changes
Lead Preschool Teacher
Kinder Care Learning Center
08.2002 - 04.2009
- Good understanding of pupil's emotions and the needs of their parents
- Proficiency in subjects of child development and early education theories and practices
- Adequate knowledge of principles and policies of safety and suitable activities for children
- Compassionate with ability to adapt to stressful conditions and manage time efficiently
- Performed routine tour for new inquiring families
- Collaborated with Senior Management: Worked alongside leadership to reinforce the importance of adhering to company policies and procedures
- Communicated Policies Effectively: Played a role in explaining and clarifying policies to teachers and staff, ensuring they understood the importance and relevance
- Trained and Supported Staff: Provided ongoing support or training to help employees implement policies smoothly
- Monitored Compliance: Helped track adherence to policies and addressed any challenges or gaps
- Promoted a Positive Organizational Culture: Encouraged a culture of accountability and teamwork, ensuring everyone felt involved in maintaining high standards
Outreach Specialist
RISING HOME UNITED METHODIST CHURCH
Alexandria, USA
06.2006 - 08.2008
- Assisted individuals with the daily sustainable needs, such as food, clothes and support groups and meetings
- Distributed mail to appropriate locations
- Provided helpful, accurate information to clients pertaining to resources that may be available to them such as benefits, housing, and mental health support
Owner, Hairstylist
Alexandria, USA
09.1988 - 10.2006
- Created and owned a hair salon
- Worked with customers, to ensure they achieved the look they desired
- Responsible for various aspects of management including finance, guest services, marketing, managing and sales
- Communicated with customers to understand their exact needs and able to recommend the best styles for clients
- Offer clients advice on how to maintain a hairstyle or look and explain the best ways to maintain hair health and why it's valuable to their physical and mental health
- Provided hair styling products, skin and nail care to clients and recommended businesses and maintained the supplies needed for hair styling
Education
Certified Peer Recovery Specialist -
Fairfax
07.2011
Excellent Customer Service -
National Retail Federation, Inc.
07.2010
Work Essentials & Customer Service Training -
Bryant Adult Learning Center
08.2007
High School Diploma -
T.C.Williams High School
06.1989
Skills
- Proficient in Multitasking
- Technical Proficiency
- Effective Communication Skills
- Customer Engagement
- Detail-Oriented Coordination
- Effective Leadership
- Strong Interpersonal Communication
Operations oversight
Operational efficiency
Strategic planning and execution
Certification
- Certified Recovery Specialist
- Driver's License
Timeline
Director of Operations, CPRS
Recovery Program Outreach Solutions of Virginia
08.2023 - 10.2024
Team Lead/Outreach
Recovery Program Solutions of Virginia
03.2022 - 08.2023
Lead Program Coordinator for CWC, APRC, MPRC, RWC, SCDIC (5 centers)
Recovery Program Solutions of Virginia
01.2022 - 03.2023
HVAC Operations Manager
UNITED AIR TEMP
11.2011 - 12.2022
Customer Service Coordinator/Dispatcher
UNITED AIR TEMP
06.2009 - 11.2011
Outreach Specialist
RISING HOME UNITED METHODIST CHURCH
06.2006 - 08.2008
Lead Preschool Teacher
Kinder Care Learning Center
08.2002 - 04.2009
Owner, Hairstylist
09.1988 - 10.2006
Certified Peer Recovery Specialist -
Fairfax
Excellent Customer Service -
National Retail Federation, Inc.
Work Essentials & Customer Service Training -
Bryant Adult Learning Center
High School Diploma -
T.C.Williams High School
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