Stacey Bridges-Pugh
Jarrettsville,MD
Summary
Dynamic Medical Secretary with a proven track record at the University of MD Medical Center, excelling in patient scheduling and enhancing satisfaction through effective communication. Recognized for compassion and reliability, I streamlined office operations and improved billing accuracy, ensuring compliance with HIPAA while fostering a supportive environment for patients and staff. Medical professional eager to expand knowledge and experience with more one on one relationships with patients.
Overview
35
35
years of professional experience
Work History
Medical Secretary
University Of MD Medical Center
09.2019 - Current
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Streamlined office communications by promptly answering phone calls, routing messages, and providing accurate information to patients.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing calendars for multiple physicians.
- Ensured compliance with HIPAA regulations through proper handling of sensitive patient information within the office setting.
- Assisted in the onboarding process for new staff members, providing necessary training and guidance to ensure a smooth transition into the office environment.
- Assisted in the development of new office procedures to enhance workflow efficiency and overall productivity.
- Improved office ambiance and patient comfort by overseeing maintenance of clean and organized patient waiting area.
- Enhanced accuracy of medical billing by meticulously reviewing and updating patient insurance information.
- Supported healthcare professionals by efficiently managing high volume of patient calls and inquiries, ensuring timely responses.
- Improved patient understanding and compliance with treatment plans by providing detailed explanations and follow-up care instructions.
- Performed various administrative tasks by filing, copying and faxing documents.
- Obtained payments from patients and scanned identification and insurance cards.
- Received and routed laboratory results to correct clinical staff members.
GNA
Bel Forest Nursing Home
08.1990 - 09.1992
- Documented patient progress thoroughly and accurately, maintaining confidentiality in compliance with HIPAA regulations.
- Provided attentive care during patient mealtimes, ensuring appropriate dietary restrictions were followed and assisting with feeding as needed.
- Recognized early warning signs of potential health issues among residents and promptly alerted nursing staff for further assessment or intervention as necessary.
- Developed strong rapport with diverse patient populations, demonstrating cultural sensitivity and genuine empathy throughout interactions.
- Provided emotional support to patients and their families during challenging times, fostering trust and open communication.
- Contributed to infection control efforts by adhering to strict hygiene protocols while performing various GNA tasks.
- Assisted patients with daily living activities, promoting independence and dignity within the healthcare setting.
- Monitored vital signs and reported any changes or concerns to supervising nurse, ensuring timely medical intervention as needed.
- Served as a reliable and dependable team member, consistently arriving punctually for shifts and demonstrating flexibility when staffing adjustments were necessary.
- Facilitated smooth transitions between shifts through clear communication with colleagues regarding ongoing patient needs and concerns.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Education
GNA Certification - Geriatric Nursing Assistant
Harford Community College
Churchville, MD06.1991
High School Diploma -
North Harford High School
Pylesville, MD06-1989
Skills
- Clinical support
- Customer service
- Patient scheduling
- Compassion
- Teamwork and collaboration
- Multitasking Abilities
- Reliability
- CPR certification
- Patient-focused care
- Verbal and written communication
- Professionalism
- Continuous improvement
Timeline
Medical Secretary
University Of MD Medical Center
09.2019 - Current
GNA
Bel Forest Nursing Home
08.1990 - 09.1992
GNA Certification - Geriatric Nursing Assistant
Harford Community College
High School Diploma -
North Harford High School
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