Stacey Briones
Aberdeen
Summary
Dynamic Medical Office Assistant with a proven track record at Harbor Medical Group, excelling in patient scheduling and insurance verification. Adept at managing patient records while ensuring HIPAA compliance. Recognized for exceptional problem-solving skills and compassionate patient support, enhancing overall office efficiency and patient satisfaction.
Professional with significant experience in medical office environments, prepared for this role. Proven track record in managing patient records, scheduling appointments, and ensuring efficient office operations. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in medical terminology, electronic health records, and patient communication, valued for reliability and flexibility.
Overview
6
6
years of professional experience
Work History
Medical Office Assistant
Harbor Medical Group
04.2022 - Current
- Managed patient scheduling and appointment confirmations to optimize office workflow.
- Assisted in maintaining accurate patient records using electronic health record (EHR) systems.
- Processed insurance claims and verified coverage for seamless billing operations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
- Updated patient information and insurance details for accurate electronic medical records.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Obtained payments from patients and scanned identification and insurance cards.
Shift Manager
Arby's
03.2020 - 05.2022
- Supervised daily operations, ensuring adherence to company policies and safety standards.
- Trained and mentored team members on operational procedures and customer service excellence.
- Monitored inventory levels, coordinating stock replenishment to meet demand efficiently.
- Implemented process improvements, enhancing workflow efficiency within the shift.
- Resolved customer inquiries and complaints promptly, maintaining high satisfaction levels.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Kept employees operating productively and working on task to meet business and customer needs.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Tracked receipts, employee hours, and inventory movements.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
- Supervised ongoing daily production phases.
Education
Certification in Medical Assistant -
Charter College
4520 Lacey Blvd, Lacey WA 98503High School Diploma -
Ocosta Jr Sr High School
2580 S Montesano St, Westport WA 9859506-2019
Skills
- Multitasking and organization
- Computer skills
- Problem-solving
- HIPAA regulations
- Data entry
- Medical terminology
- Insurance verification
- Managing patient records
- Phone and email etiquette
- Appointment management
- Patient scheduling
- HIPAA compliance
- Patient registration
- Patient charting
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Medical Office Assistant
Harbor Medical Group
04.2022 - Current
Shift Manager
Arby's
03.2020 - 05.2022
Certification in Medical Assistant -
Charter College
High School Diploma -
Ocosta Jr Sr High School