Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stacey Brown

Robersonville,NC

Summary

Proven leader in healthcare administration, adept at enhancing revenue cycle management and improving patient care coordination at ECU Health Bertie Hospital. Skilled in HIPAA compliance and effective problem-solving, I excel in training teams and streamlining HR processes for operational excellence. Demonstrated success in fostering relationships and ensuring seamless care delivery showcases my commitment to results and compassionate service. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 5 years of relevant work experience to your team. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity.

Overview

12
12
years of professional experience

Work History

Human Resources Assistant

ECU Health Bertie Hospital
10.2023 - Current


  • Improved revenue cycle management by verifying insurance eligibility and obtaining necessary authorizations.
  • Served as a liaison between patients, providers, and administrative staff to ensure seamless coordination of care across multiple departments.
  • Provided compassionate assistance to patients experiencing financial hardship by identifying available resources or alternative payment options when appropriate.
  • Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
  • Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
  • Processed employee termination paperwork at direction of supervisory staff.
  • Organized new employee orientation schedules for new hires.
  • Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.

Human Resources Specialist

Martin General Hospital
08.2021 - 08.2023


  • Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Oversaw hiring, staffing, and labor law compliance.
  • Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
  • Managed employee leaves of absence, ensuring compliance with applicable laws and maintaining clear communication channels between employees and management.
  • Maintained accurate employee records through diligent documentation of personal information, job history, performance evaluations, and other relevant data.
  • Ensured compliance with federal, state, and local labor laws through regular audits and policy updates.
  • Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.

Human Resources Associate

Conduit Global Call Center
11.2019 - 08.2021
  • Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
  • Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
  • Collaborated with department heads to create succession plans, fostering a proactive approach toward employee development and promotion.
  • Spearheaded an internal survey initiative to gather feedback from employees, leading to actionable insights for improving workplace dynamics.
  • Created an employee recognition program that acknowledged outstanding achievements while motivating others to excel in their roles as well.

Medical Billing Manager

Amani Residential Human Services
04.2012 - 11.2019
  • Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
  • Developed policies and procedures for the medical billing department, establishing a strong foundation that supported growth and operational success within the organization.
  • Enhanced revenue cycle management by overseeing timely and accurate claims submission.
  • Trained team members on best practices in medical billing, ensuring consistent high-quality work across the department.
  • Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
  • Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
  • Used technologically relevant digital systems to manage payroll and benefits programs.
  • Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
  • Developed comprehensive onboarding programs to facilitate smooth integration of new employees into the organization.

Education

High School Diploma -

Roanoke High School
Robersonville, United States
05.2004

Skills

  • HIPAA Compliance Knowledge
  • Training and mentoring
  • Appointment Scheduling
  • Effective problem solving
  • HR policies and procedures
  • Compliance
  • Benefits and compensation management
  • Onboarding and Orientation
  • Payroll Administration
  • Records Management
  • Recruitment and selection
  • Employee Handbook Development

Timeline

Human Resources Assistant

ECU Health Bertie Hospital
10.2023 - Current

Human Resources Specialist

Martin General Hospital
08.2021 - 08.2023

Human Resources Associate

Conduit Global Call Center
11.2019 - 08.2021

Medical Billing Manager

Amani Residential Human Services
04.2012 - 11.2019

High School Diploma -

Roanoke High School

Similar Profiles

CREATE PROFILE
Stacey Brown