Stacey Brown
Abington,PA
Summary
Dynamic individual with hands-on experience in both Operations & Technology with a talent for navigating challenges. Bringing over 23 years of experience in Group Insurance with strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset leveraging my experience in both operations and technology to make meaningful contributions and advancing organizational goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Chief Product and Technology Officer
Prudential Financial
10.2023 - Current
- Led cross-functional teams to successfully launch innovative products in competitive markets.
- Developed data security policies that ensured compliance with regulations while preserving the integrity of sensitive information.
- Managed vendor relationships to ensure seamless integration of third-party technologies into the product ecosystem.
- Established a culture of continuous improvement, fostering innovation and technical excellence among team members.
- Fostered strong partnerships with key clients by understanding their unique needs and delivering tailored solutions that addressed those challenges.
- Facilitated effective communication among cross-functional teams, ensuring alignment on project objectives and timely delivery of milestones.
- Managed budgets effectively while simultaneously investing in new technologies to maintain a competitive edge within the industry.
- Delivered high-quality products through rigorous testing procedures and quality assurance practices.
- Developed technology roadmaps that aligned with business goals and drove company growth.
- Implemented data-driven decision-making processes, enhancing overall product performance and user satisfaction.
Director- Product Owner
Prudential Financial
12.2022 - Current
- Defined Scope & ensured features and story prioritization is meeting the business need and organization objectives
- Created and Maintained Roadmap(s) working with business and technology partners
- Collaborate with other Agile teams to discuss dependencies
- Provided oversite as a PO over 3 Agile teams
- Acted as a subject matter expert in addition to product owner role
- Considered as a subject matter expert for Group Insurance
- Frequently engaged with stakeholders across business and technology
- Outlined new feature plans and specifications
- Approached customers / business users and engaged in conversation through use of effective interpersonal and people skills
- Led technical solutions discussions and helped to provide guidance to technical solutions
- Successfully launched the new Client & Plan Manager platform on time, as part of a tech modernization effort
- Coordinate and lead large scale UAT efforts
Director of Data Interfaces
Prudential Financial
05.2021 - 12.2022
- Successfully led a large-scale transformation project with oversight of the migration and reporting tracks
- Collaborated with cross-functional areas to optimize success in decision making
- Create roadmaps and implementation plans
- Identified strategic approaches to the software implementation and migration strategies
- Lead a team of cross functional third-party resources to support this effort
- Engaged with the Software vendor on potential solutions and functionality design
- Makes both business and technical decisions pertaining to strategy and functionality as it relates to the project
Information Technology Consulting Manager
Prudential Financial
10.2017 - 05.2021
- Facilitated improvement projects focused on enterprise-wide updates or specific areas with sub-optimal utilization
- Collaborated with Customers and data management departments to streamline processes and ensure data validation
- Identified strategic employee benefits technology solutions to meet the increasing expectations of Group Insurance customers
- Engaged with Group Insurance Sales team as a Business Relationship Manager, to analyze and understand customer requirements, both pre- and post-sale, and partnered with various teams across the organization to optimize solutions for our customers
- Provided consultative services during the Request For Proposal phase (RFP), and responsible for identifying innovative solutions that streamline the benefit administration challenges faced by customers
- Presented proposed benefit administration solutions in Sales Finalist meetings with potential customers
- Maintaining and drafting responses to Information Security Questionnaires presented by customers pertaining to applications, technology solutions and data controls based on the potential service offering
- Including participation of customer onsite assessment meetings
- Contribute to Group Insurance initiatives focusing on optimization of IT capabilities that support benefit administration solutions for our customers and provide competitive advantage in the marketplace
Senior Technical System Analyst
Prudential Financial
09.2012 - 10.2017
- Responsible for data integration during the onboarding process for new customers and services
- Significant data analysis and root cause analysis to identify solutions to complex incidents
- Create resolution plans and timeline's based on the solution
- Acts as a liaison between the technology area, operations areas, and customers
- Oversee and participate in QA prep and execution
- Establish implementation timeline's, create reporting, and responsible for the data integration as it relates to the services and data flow
- Support Implementation of Single Sign On activities
- Conducted data integration calls with customers to present data solutions
- Creation of business requirements, and technical system requirements, and data enablement
- Successfully led key projects which resulted in new product offerings, and intergraded data flows
Education
Bachelor of Science - Business Administration- Project Management
DeVry University
Fort Washington, PA11.2014
Skills
- Strategic objective execution
- Cross-functional communications
- Complex problems analysis
- Operational Excellence Strategies
- Customer experience
- Process improvement solutions
- Determining metrics & KPI's
- Strong analytical skills
- Software development proficiency
- Continuous integration tools
- Strong collaboration skills
- Budget Management and Cost Control
Certification
- Lean IT
- ITIL Foundations
- Business Relationship Manager Certified
Timeline
Chief Product and Technology Officer
Prudential Financial
10.2023 - Current
Director- Product Owner
Prudential Financial
12.2022 - Current
Director of Data Interfaces
Prudential Financial
05.2021 - 12.2022
Information Technology Consulting Manager
Prudential Financial
10.2017 - 05.2021
Senior Technical System Analyst
Prudential Financial
09.2012 - 10.2017
- Lean IT
- ITIL Foundations
- Business Relationship Manager Certified
Bachelor of Science - Business Administration- Project Management
DeVry University
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