Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Stacey Brown

Gresham,OR

Summary

Organized professional in administrative support known for high productivity and efficiency in task completion. Skilled in data entry, calendar management, and document preparation, ensuring smooth operational flow. Excel in communication, problem-solving, and time management, contributing to successful team collaboration and project execution.

Overview

19
19
years of professional experience

Work History

Secretary/Registrar

Centennial School District R-1
Portland, OR
08.2023 - 08.2024
  • Provided administrative support to the principal by typing letters, memos, reports.
  • Handled confidential information regarding students carefully and with discretion.
  • Organized and maintained student records, attendance data, and other confidential information.
  • Answered phone calls and directed them to appropriate personnel.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Scheduled parent-teacher conferences and other meetings.
  • Communicated with parents, teachers and members of public with patient demeanor.
  • Verified enrollment paperwork prior to enrolling new students into the school system.
  • Promoted collaborative teamwork and loyalty among school staff by modeling empathy and compassion.
  • Greeted visitors and answered incoming calls in a professional manner.
  • Performed general clerical duties such as filing documents, photocopying materials.
  • Assisted teachers with classroom activities such as grading papers, preparing materials.
  • Distributed report cards at the end of each semester in accordance with established timelines.
  • Managed student files ensuring all forms were up to date and complete.
  • Ensured that all visitors signed in upon entering the building per safety regulations.

Educational Assistant

Head Start Program
Portland, OR
03.2018 - 03.2021
  • Implemented behavior management strategies to ensure a safe learning environment for all students.
  • Prepared lesson materials and visual aids to reinforce lesson concepts.
  • Provided one-on-one support to students requiring additional assistance with assignments.
  • Helped students master learning concepts through one-on-one and small group tutoring.
  • Assisted teachers with lesson preparation and curriculum implementation.
  • Assisted students with special needs in completing tasks and understanding material.
  • Attended faculty meetings and parent conferences as needed.
  • Communicated confidential details about student behavior and performance with parents and authorized parties.
  • Created a positive learning environment by encouraging cooperation among students.
  • Monitored student behavior in the classroom, playground, cafeteria, and other school areas.
  • Collaborated with teachers to adapt materials to meet diverse learning needs.
  • Graded assignments and tests and documented results into filing systems.
  • Applied positive reinforcement to redirect negative behaviors.
  • Assisted in creating a safe environment for all students by enforcing school policies.

Barista

Starbucks
Portland, OR
08.2017 - 02.2018
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Restocked product displays based on demand and projected sales.
  • Demonstrated knowledge of coffee bean varieties, roasting processes, and brewing methods.
  • Stocked customer service stations with paper products or beverage preparation items.
  • Adhered to health department regulations concerning sanitation standards.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Collected payments and provided accurate change.
  • Maintained calm demeanor during high-volume periods and special events.
  • Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
  • Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
  • Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
  • Supported highest standards of conduct and service to support company reputation.

Franchise Co-Owner

Joejo Llc. DBA Dutch Bros. Coffee
Portland, OR
07.2008 - 05.2017
  • Reviewed applications for positions within the company according to pre-determined criteria.
  • Developed employee orientation and training programs for new hires.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked effectively in team environments to make the workplace more productive.
  • Responded promptly to employee inquiries about policies or procedures.
  • Analyzed employee surveys to identify areas of improvement in workforce productivity.
  • Initiated employee evaluation process and recommended policy changes to help staff progress toward desired readiness goals.
  • Encouraged open communications, promoting positive and pro-employee work environment.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
  • Monitored staff performance to ensure adherence to customer service standards.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.

Floral Manager

Safeway
Gresham, OR
06.2005 - 06.2008
  • Maintained up-to-date records of sales transactions including invoices and receipts for accounting purposes.
  • Resolved conflicts between staff members or customers in a professional manner.
  • Utilized expert communication skills to collaborate with customers and design bouquets, corsages and other floral pieces to meet requirements.
  • Monitored inventory levels, ordered supplies, and tracked expenses to ensure cost effectiveness.
  • Organized special events such as weddings or funerals; designed flower arrangements according to client specifications.
  • Verified accuracy of incoming shipments against purchase orders; resolved discrepancies with vendors quickly.
  • Supervised a team of florists, providing guidance on design techniques, customer service strategies, and product knowledge.
  • Ordered supplies based on space and budget availability, current trends and sales projections.
  • Trained and developed associates to handle customers' needs and manage daily workloads.
  • Created weekly work schedules for staff while ensuring compliance with labor laws.
  • Communicated clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.

Education

High School Diploma -

Gresham High School
Gresham, OR
06-2006

Skills

  • Document management
  • Record keeping
  • Data entry
  • Microsoft Excel
  • Confidential information handling
  • Calendar Organization
  • Customer service
  • Conflict resolution
  • Team building
  • Written communication
  • Coaching and mentoring

References

References available upon request.

Timeline

Secretary/Registrar

Centennial School District R-1
08.2023 - 08.2024

Educational Assistant

Head Start Program
03.2018 - 03.2021

Barista

Starbucks
08.2017 - 02.2018

Franchise Co-Owner

Joejo Llc. DBA Dutch Bros. Coffee
07.2008 - 05.2017

Floral Manager

Safeway
06.2005 - 06.2008

High School Diploma -

Gresham High School

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