Shannon Kiser
Granbury,TX
Summary
Effective leader and problem solver with over 15 years' professional experience in the legal, medical and customer relation fields. Adaptive, detail-oriented and adept at managing sensitive and high-stress situations.
Overview
18
18
years of professional experience
Work History
Lead Concierge/IT
Sagora Senior Living
Granbury, Texas
09.2016 - 06.2020
- Since February 2020, my specific position was modified to screen all employees, healthcare providers and visitors for Covid-19 through questionnaires and temperature recording. Also responsible for sanitizing all incoming packages, as well as, preparation and distribution of PPE
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills
- Explained security policies and procedures to staff and residents to promote confidence and safety
- Evaluated employee performance on annual basis and conveyed constructive feedback to improve skills
- Scheduled transportation for resident needs and requests
- Investigated and corrected problems with printers, copiers and other peripheral devices
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
- Answered multi-line phone system
- Explained technical information in clear terms to non-technical individuals to promote better understanding
Life Skills Aide/Substitute Teacher
Granbury ISD
Granbury, Texas
08.2012 - 01.2015
- Worked with Teacher to Create and manage IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals
- Delivered effective and differentiated classroom instruction to range of neurodiverse students
- Leveraged classroom discussion strategies to engage students, promote topics and boost learning opportunities
- Upheld classroom routines to support student environments and maintain consistent schedules
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts
- Kept students on-task with proactive behavior modification and positive reinforcement strategies
Substitute Teacher
Midland Independent School District
Midland, Texas
09.2008 - 06.2011
- Leveraged classroom discussion strategies to engage students, promote topics and boost learning opportunities
- Upheld classroom routines to support student environments and maintain consistent schedules
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts
- Kept students on-task with proactive behavior modification and positive reinforcement strategies
Legal Assistant
Law Office Of A.M. Nunley III
Midland, Texas
01.2002 - 11.2004
- Prepared legal documents (Estate Planning and Family Law)
- Interviewed potential clients and prepared intake sheets
- Handled office scheduling and made notes for deadlines, motions and other important dates
- Researched statutes, decisions, legal articles and codes
- Performed administrative tasks, including revising and finalizing letters, briefs and memos
- Transcribed all weekly meetings
- Contacted clients to schedule appointments and discuss progress of cases
- Organized files for court proceedings
- Entered new cases into company database
Education
Criminal Justice/Humanities
The University of Texas of The Permian Basin
Odessa, TXAssociate of Science - General Studies
Midland College
Midland, TX05.1992
Executive Secretarial Degree - Executive Secretarial
American Commercial College of Texas
Odessa, TX02.1990
High School Diploma -
Robert E. Lee High School
Midland, Texas05.1988
Skills
- Highly adaptive with proven ability to thrive in high-stress environments
- Priority Management
- Covid-10 Contact Tracing Certificate
- Medical terminology
- Scheduling
- Training and mentoring
- SARA (Situational Awareness and Response Assistant) experience
- Complaint resolution
- Troubleshoot and resolve issues with cell phones, tablets and computers
- MS Office
- Conflict Resolution
- Staff Management
- Yardi experience
- Paylocity experience
- Manage and troubleshoot Retirement Home TV system
- Manage Wi-Fi system
Timeline
Lead Concierge/IT
Sagora Senior Living
09.2016 - 06.2020
Life Skills Aide/Substitute Teacher
Granbury ISD
08.2012 - 01.2015
Substitute Teacher
Midland Independent School District
09.2008 - 06.2011
Legal Assistant
Law Office Of A.M. Nunley III
01.2002 - 11.2004
Criminal Justice/Humanities
The University of Texas of The Permian Basin
Associate of Science - General Studies
Midland College
Executive Secretarial Degree - Executive Secretarial
American Commercial College of Texas
High School Diploma -
Robert E. Lee High School
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