Summary
Overview
Work History
Education
Skills
Activities
Timeline
Generic

Stacey Bullock

Colorado Springs,CO

Summary

I am seeking a position where I can use my expertise, grow my skills and continue to develop and learn new skills. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

26
26
years of professional experience

Work History

Business Process Owner

USAA
Colorado Springs, CO
08.2021 - Current
  • Responsibilities include managing risk and compliance for processes
  • Work with multiple stakeholders to ensure that deadlines met
  • Develop Control limits Process and monitoring for key performance indicators
  • Conducting Root Cause analysis on process
  • Prevented the replication of problems across the environment
  • Conducted trend analysis of incidents and presented recommendations.
  • Implemented best practices in process design and management strategies into existing operations.
  • Identified opportunities for automation of manual tasks within the processes to improve efficiency.
  • Facilitated meetings between cross-functional teams to identify gaps in existing processes and develop solutions.
  • Performed data gathering activities to collect relevant information from stakeholders for process development purposes.
  • Created reports summarizing key performance indicators related to the business processes.
  • Ensured that internal controls are established throughout the organization's processes.
  • Maintained awareness of industry trends related to business process management.
  • Collaborated with stakeholders to ensure process improvements are aligned with organizational goals.
  • Developed standardized tools for measuring the effectiveness of business processes.
  • Provided training on new or updated processes to ensure understanding across all departments.
  • Monitored process execution to ensure compliance with established standards and policies.
  • Identified potential risks associated with changes in business requirements or objectives.
  • Resolved conflicts among stakeholders regarding proposed changes in workflow designs.
  • Reviewed process documentation on a regular basis to maintain accuracy and currency of information.
  • Organized client meetings to provide project updates.
  • Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
  • Analyzed company's expenditures and developed financial models.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Evaluated vendor proposals against established criteria for selecting external partners.
  • Conducted research and analysis of current processes, identified areas for improvement, and recommended solutions.

Senior Insurance Professional/Facilitator

USAA
Colorado Springs, CO
01.1999 - 08.2021
  • 2 years plus working with data management and reporting tools to analyze data
  • Able to prioritize and meet time sensitive deadlines
  • Able to Identify emerging risk from business activities
  • Team player with excellent problem solving, critical thinking and able to Identify Trends Effectively follow written and compliance guidelines
  • 20 plus years of customer service and sales
  • Responsible for identifying and updating curriculum to maintain BCC requirements
  • Facilitate the importance of being compliant as well as serving the members
  • Responsible for delivery of corrective actions
  • Served as Manager/facilitator for 2 years.
  • Assessed participant learning needs in order to tailor sessions accordingly.
  • Facilitated group discussions and activities to ensure successful outcomes.
  • Developed and implemented training programs to increase participant knowledge and understanding of relevant topics.
  • Maintained records of attendance, participation, and other relevant information.
  • Facilitated workshops designed to help teams develop strategies for achieving organizational goals.
  • Conducted research into best practices related to the facilitation process.
  • Monitored progress throughout the course ensuring objectives were being achieved.
  • Analyzed data from surveys and assessments to identify trends or patterns among participants.
  • Created a safe environment for participants to express their opinions without fear of judgement or criticism.
  • Managed multiple projects simultaneously while maintaining quality standards.
  • Organized materials and resources required for each session in advance.
  • Managed logistics including scheduling, room bookings, catering orders.
  • Evaluated facilitator performance against predetermined criteria set out by management.
  • Provided feedback on team performance, identifying areas for improvement.
  • Resolved conflicts between participants using effective communication skills.
  • Adapted instruction methods based on participant feedback and engagement levels.
  • Encouraged collaborative problem solving through active listening techniques.
  • Provided timely follow-up after each session with participants, stakeholders, and other parties involved.
  • Assisted in developing new curriculum materials that are aligned with current industry standards.
  • Coordinated with stakeholders to ensure all expectations were met during the facilitation process.
  • Supported learners by providing additional guidance where necessary.
  • Eliminated learning gaps and effectively instructed students utilizing wide variety of innovative teaching aids and motivational and implementation strategies.
  • Enhanced customer satisfaction ratings by resolving account issues efficiently.
  • Boosted employee morale and effectively troubleshot issues to eliminate work flow down time.
  • Educated disputants on laws, regulations and procedures applying to cases and potential legal roadblocks for proposed solutions.
  • Specialized in negotiation and resolution of environmental conflicts involving natural resource allocation and regional development planning.
  • Determined extent of liability by reviewing evidence, laws and administrative or judicial precedents.
  • Facilitated communication and collaboration among disputants using mediation methods.

Education

Organizational Leadership, BS -

Fort Hays State University
12.2021

Insurance License Agent -

Skills

  • Strong Problem Solver
  • Business Acumen
  • Microsoft Office Suite
  • Leadership
  • Collaboration
  • Data Entry
  • Scheduling and calendar management
  • Account Management
  • Spreadsheet Management
  • Travel Coordination
  • Database Management
  • Invoice Processing
  • Calendar Management
  • Presentation Design
  • Meeting planning
  • Minute Taking
  • Multitasking and prioritization
  • Project Management
  • Task Delegation

Activities

I have strong leadership and organizational skills. I have proven track record of coaching and mentoring of my peers. I have success at providing feedback and developing others to be more effective.

Timeline

Business Process Owner

USAA
08.2021 - Current

Senior Insurance Professional/Facilitator

USAA
01.1999 - 08.2021

Organizational Leadership, BS -

Fort Hays State University

Insurance License Agent -

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Stacey Bullock