Summary
Overview
Work History
Education
Skills
Activities
Timeline
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Stacey Bullock

Colorado Springs,CO

Summary

I am seeking a position where I can use my expertise, grow my skills, and continue to develop and learn new skills. A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills

Overview

26
26
years of professional experience

Work History

Business Process Owner

USAA
08.2021 - Current
  • Aligned internal stakeholders and customers on assigned business process projects and services using proactive communication and engagement strategies.
  • Conducted comprehensive audits of business processes to ensure compliance with industry regulations and standards.
  • Utilized reporting, data and analytics to measure process and project performance, adjust services and operational activities and inform key stakeholders of relevant details.
  • Negotiated contracts skillfully, achieving significant cost savings without compromising quality or service levels.
  • Increased employee satisfaction by addressing pain points in workflows and simplifying complex procedures.
  • Spearheaded root cause analyses for recurring issues, devising long-term strategies to prevent recurrence effectively.
  • Supported business process risk management using established methodologies and exercising control plans to verify alignment with business unit-specific requirements.
  • Led cross-functional teams to optimize end-to-end process performance and reach company objectives.
  • Implemented best practices in change management, facilitating seamless transitions during process updates.

Senior Insurance Professional/Facilitator

USAA
01.1999 - 08.2021
  • Team player with excellent problem-solving, critical thinking, and ability to Identify Trends Effectively and follow written and compliance guidelines
  • 10 plus years of customer service and sales
  • Facilitate importance of being compliant as well as serving customers
  • Responsible for delivery of corrective actions
  • Served as Manager/Facilitator for 2 years.
  • Built rapport with diverse groups of stakeholders by demonstrating empathy, active listening skills, and cultural competence during facilitated sessions.
  • Delivered high-quality training sessions, ensuring participants developed a thorough understanding of the subject matter.
  • Increased participant engagement by incorporating interactive activities and group discussions into sessions.
  • Identified areas in need of improvement and implemented solutions.
  • Promoted continuous learning within the organization by sharing best practices and lessons learned from various facilitation experiences.
  • Contributed to improved team performance by facilitating workshops on communication, collaboration, and problem-solving techniques.
  • Enhanced program effectiveness by collaborating with colleagues to review and revise curriculum content regularly.
  • Provided constructive feedback to participants during debriefing sessions, fostering personal growth and skill development.
  • Led virtual training sessions using web-based platforms while maintaining high levels of participant interaction and engagement throughout the event duration.
  • Collaborated with subject matter experts to develop accurate, relevant content for delivery at industry conferences or professional development events.
  • Conducted training courses for 10+ management support staff to enhance understanding of Property & Casualty industry best practices and company protocols.
  • Delivered upbeat and interesting presentations to promote customer impulse buying and enhance loyalty.
  • Investigated and resolved account and service concerns for multiple parties.
  • Served as a resource for trainees post-session completion by providing follow-up support via email or phone consultations.
  • Fostered an inclusive learning environment by addressing diverse needs and adapting facilitation techniques as needed.

Education

Bachelor of Science - Organizational Leadership

Fort Hays State University
Hays, KS
12.2021

Associaties in Insurance - Personal Lines Insurance

The Institutes of Knowledge
The Institutes.org
12.2023

Skills

  • Team Leadership Qualities
  • Claims Investigation
  • Time Management
  • Decision-Making
  • Interpersonal Communication
  • Coverage assessments
  • Policy understanding
  • Documentation Review
  • Policy Knowledge
  • Customer Service
  • Active Listening
  • Effective Communication
  • Relationship Building
  • Written Communication
  • Excellent Communication
  • Multitasking
  • Skilled in Microsoft Suites

Activities

I have strong leadership and organizational skills. I have proven track record of coaching and mentoring of my peers. I have success at providing feedback and developing others to be more effective.

Timeline

Business Process Owner

USAA
08.2021 - Current

Senior Insurance Professional/Facilitator

USAA
01.1999 - 08.2021

Bachelor of Science - Organizational Leadership

Fort Hays State University

Associaties in Insurance - Personal Lines Insurance

The Institutes of Knowledge

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Stacey Bullock