Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stacey Burrell

NORTH OLMSTED,OH

Summary

I am a motivated individual with experience in customer service and sales. Willingness to learn and adapt to new environments. Skilled at coaching and leading a team. I bring a positive attitude and am very reliable.

Overview

25
25
years of professional experience

Work History

Specialty Sales Team Lead

Target
10.2018 - Current
  • Cultivated a positive team culture by encouraging open communication channels, celebrating successes, and recognizing individual achievements.
  • Expanded client base by fostering strong relationships and delivering exceptional customer service.
  • Reduced employee turnover through the development of a positive work environment.
  • Scheduled and assigned work assignments to retail team and oversaw completion of tasks.
  • Increased sales volume by effectively training and motivating retail sales team members.
  • Collaborated with management on special projects aimed at elevating the retail environment''s aesthetics or functionality.
  • Balanced daily tasks effectively while remaining responsive to changing priorities within the retail environment.
  • Maintained a clean and organized retail space, contributing to a positive shopping experience for customers.
  • Implemented creative visual merchandising techniques to showcase products effectively.
  • Enhanced store appearance by restocking shelves and maintaining cleanliness throughout the retail space.
  • Collaborated with team members to maintain a clean, organized, and efficient retail environment.
  • Led a motivated team focused on delivering outstanding customer service in a fast-paced retail environment.
  • Improved brand visibility through effective merchandising and display setups.
  • Led a team of retail associates to achieve sales targets and deliver outstanding customer experiences.
  • Balanced multiple tasks simultaneously while prioritizing customer needs in a fast-paced retail environment.
  • Trained associates on product specifications, merchandising, counter organization and retail sales.
  • Trained new employees on company policies, procedures, and best practices in retail sales techniques.

Receptionist Assistant

Irrigation Incorporated
03.2018 - 09.2022
  • Resolved customer problems and complaints.
  • Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.
  • Delivered exceptional customer service by assisting clients in a timely manner, ultimately resulting in improved client retention rates.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Developed strong relationships with clients through attentive listening skills and genuine interest in their needs, promoting repeat business.
  • Handled sensitive information discreetly while performing administrative duties such as filing paperwork and processing payments.
  • Maximized time management skills by prioritizing tasks efficiently based on importance or urgency of completion deadlines.
  • Supported administrative staff with daily tasks, resulting in increased productivity and a well-organized work environment.
  • Contributed to positive employee morale by assisting colleagues when needed, demonstrating flexibility in adapting to changing priorities or schedules.
  • Enhanced customer satisfaction by efficiently managing front desk tasks such as answering phone calls, scheduling appointments.
  • Facilitated smooth workflow by accurately handling data entry tasks and updating client records in a timely manner.
  • Managed multiple phone lines effectively while remaining composed under pressure during high call volume periods.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Organized, maintained and updated information in computer databases.

Licensed Manicurist

Equinox
10.2000 - 07.2011
  • Developed lasting relationships with clients by offering attentive service and genuine conversation.
  • Educated clients on proper nail care techniques to promote healthy nails between appointments.
  • Improved customer retention through personalized consultations and tailored treatment plans.
  • Enhanced the salon''s reputation by consistently delivering on-time and top-notch nail services.
  • Collaborated with salon team members for seamless appointment scheduling and service coordination.
  • Maintained a clean and hygienic work environment, ensuring the safety of clients and staff.
  • Utilized industry-standard sterilization techniques for all tools, ensuring client safety and compliance with health regulations.
  • Assisted in training new hires on salon procedures, technical skills, and customer relations best practices.
  • Continuously updated skillset by attending industry workshops, trade shows, and staying informed on current trends.
  • Expanded clientele base through referrals, marketing efforts, and consistent quality of service.
  • Contributed to a positive salon atmosphere by maintaining a professional demeanor while engaging with clients and coworkers.
  • Enhanced client satisfaction by providing exceptional manicure and pedicure services.
  • Performed intricate nail art designs to exceed client expectations and showcase creative skills.
  • Instituted measures that reduced instances of no-shows or cancellations by confirming appointments via phone calls or text messages 24 hours before scheduled time slots.
  • Adhered to state licensing regulations while performing all tasks associated with being a Licensed Manicurist.
  • Kept tidy and organized area to comply with cleanliness standards.
  • Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
  • Oversaw schedule to manage appointments of new and existing clients.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Communicated effectively with management concerning important customer issues.
  • Performed detailed trimming, filing and other nail services.
  • Inspected nails for signs of health-related issues or fungus and made recommendations accordingly.
  • Kept client's nails in great condition and offered advice on maintaining manicures.
  • Followed proper safety and sanitation guidelines while performing nail services.
  • Practiced highest standards of sanitation and sterilization of salon equipment.
  • Assisted customers in selecting and applying appropriate nail colors.
  • Treated, prepared, and maintained clients' nails on both hands and feet.
  • Grew repeat client base through effective marketing and customer service.

Receptionist Manager

Equinox
06.2000 - 07.2011
  • Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
  • Oversaw salon employee performance, facility cleanliness, and sales.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Maintained general appointment calendar and set shift schedules.
  • Maintained a clean, welcoming, and professional reception area for client comfort and positive first impressions.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Coordinated staff schedules to ensure adequate coverage during peak hours while minimizing overtime expenses.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Organized and updated databases, records and other information resources.

Education

Certificate of Completion - Manicurist

Fairview Beauty Academy
Fairview Park OH
10-2000

High School Diploma -

North Olmsted High School
North Olmsted, OH
06-2000

Skills

  • Team management
  • Sales coaching
  • Stockroom management
  • Merchandise flow
  • Reliability
  • Opening and closing procedures
  • Teamwork
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking

Timeline

Specialty Sales Team Lead

Target
10.2018 - Current

Receptionist Assistant

Irrigation Incorporated
03.2018 - 09.2022

Licensed Manicurist

Equinox
10.2000 - 07.2011

Receptionist Manager

Equinox
06.2000 - 07.2011

Certificate of Completion - Manicurist

Fairview Beauty Academy

High School Diploma -

North Olmsted High School

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Stacey Burrell