Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
Generic

Stacey Burrow

Starbucks Department Manager
Mountain Home,ID

Summary

Proactive Department Manager with excellent time management skills and ability to multi-task while working within deadlines and time constraints. Offering eight years of hands-on experience in retail operations. Proficient in budgeting, inventory management and merchandising. Disciplined professional committed to driving sales goals and ensuring smooth functioning of food service and customer service departments.

Overview

1
1
Certification
3
3
years of post-secondary education
6
6
years of professional experience

Work History

Starbucks Department Manager

Albertsons Grocery Store
Mountain Home, Idaho
08.2019 - Current
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Approved regular payroll submissions for employees.
  • Developed empowering employee culture focused on equipping employees to independently meet customer needs.
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
  • Devised processes to boost long-term business success and increase profit levels.
  • Achieved financial objectives by preparing annual budgets, scheduling expenditures, analyzing variances and initiating corrective actions.
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Communicated with managers of other departments to maintain transparency.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Analyzed and interpreted store trends to facilitate planning.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.

Taco Bell Supervisor

AAFES
Mountain Home, Idaho
06.2019 - 08.2019
  • Operated and sanitized kitchen and food preparation equipment.
  • Assisted counter staff in packing ready orders and distributing to customers.
  • Provided customers with information on specials and discount deals.
  • Greeted over one hundred customers per day and communicated effectively to obtain accurate orders.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Set up new sales displays each day.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Operated cash register to record all transactions accurately and efficiently.
  • Performed cash, card and check transactions to complete customer purchases.
  • Conducted inventory counts by adding each item in stock and documenting in the inventory system.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Used POS system to enter orders, process payments and issue receipts.

Operations Specialist

AAFES
Offutt Air Force Base, NE
02.2016 - 10.2016
  • Tracked and analyzed reports to determine needed improvements.
  • Assisted various departments with change by communicating new improvement plans and expectations.
  • Monitored daily and weekly key performance indicators to maintain on-track status.
  • Evaluated performance and policies against metrics.
  • Collected, arranged and input information into database system.
  • Generated reports of findings to help management with making key decisions.
  • Identified objectives of AAFES by analyzing feedback, observing consumers and collecting surveys.
  • Accelerated efficiency of operations by controlling budgets, overseeing customer accounts, managing scheduling and driving meetings.
  • Reviewed and assessed ongoing operations, developing initiatives for continuous process improvement.
  • Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
  • Performed root cause analysis in deficient areas to identify and resolve central issues.
  • Motivated and trained employees to maximize team productivity.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Encouraged and promoted ideas aligned to business needs and benefits.
  • Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management.
  • Created and implemented strategies for improving operational efficiency and accuracy.
  • Developed and deepened relationships with customers, vendors and internal stakeholders.

Starbucks Supervisor

AAFES Starbucks
Offutt Air Force Base, Nebraska
09.2013 - 02.2016
  • Created efficient work schedules for each team member to maintain deadlines and fully staff shifts.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference purposes.
  • Performed annual evaluations and reviews for large staff of employees.
  • Repaired equipment to keep jobs moving smoothly, informing maintenance department of major machinery failures.
  • Tracked and prepared quarterly reports of sales goals to management.
  • Consistently met quarterly sales goals and increased customer retention rate year-over-year.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Revitalized operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.
  • Analyzed equipment breakdowns using various troubleshooting methods.
  • Measured effectiveness of customer success by defining operational metrics, tracking systems and reporting to executive team.
  • Oversaw and optimized work of craftsmen performing high-quality, precision work.
  • Provided supportive link between external customers and internal operations.
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Maintained compliance with company policies, objectives and communication goals.
  • Developed training, task and process guidelines and communicated clear and concise directions to employees.
  • Interviewed, hired and trained new employees for production positions.
  • Worked with management team to implement proper division of responsibilities.
  • Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Identified individual employee's unique work styles and adapted management methods.
  • Introduced team contests and goals to enhance productivity and improve employee morale.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Set overall vision and provided team leadership.
  • Supported safety officer to enforce regulations, laws and established policies throughout operational stages.

Taco Bell Supervisor

AAFES Taco Bell
Offutt Air Force Base, Nebraska
02.2013 - 10.2013
  • Operated and sanitized kitchen and food preparation equipment.
  • Assisted counter staff in packing ready orders and distributing to customers.
  • Provided customers with information on specials and discount deals.
  • Greeted over a hundred customers per day and communicated effectively to obtain accurate orders.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Set up new sales displays each day.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Operated cash register to record all transactions accurately and efficiently.
  • Performed cash, card and check transactions to complete customer purchases.
  • Conducted inventory counts by adding each item in stock and documenting in inventory system.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Used POS system to enter orders, process payments and issue receipts.

Education

Associate of Applied Science - Business Management

Metropolitan Community College
Omaha, NE
02.2013 - 08.2016

Skills

Operations

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Accomplishments

  • Supervised team of 10 staff members.
  • Team won as top selling store during promotion sale competition in district of over a thousand competing stores.

Certification

Licensed Store Training

Interests

Crafting

Cooking

Swimming

Timeline

Starbucks Department Manager

Albertsons Grocery Store
08.2019 - Current

Taco Bell Supervisor

AAFES
06.2019 - 08.2019

Operations Specialist

AAFES
02.2016 - 10.2016

Starbucks Supervisor

AAFES Starbucks
09.2013 - 02.2016

Licensed Store Training

09-2013

Taco Bell Supervisor

AAFES Taco Bell
02.2013 - 10.2013

Associate of Applied Science - Business Management

Metropolitan Community College
02.2013 - 08.2016

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Stacey BurrowStarbucks Department Manager