Stacey Byles
Clinton,NC
Summary
Compassionate and results‑driven professional with a Bachelor of Science in Applied Psychology and extensive experience in counseling, training, client support, and organizational leadership. Skilled in behavioral support, motivational coaching, crisis assistance, and program development. Adept at working with diverse populations, teaching life‑skills content, and managing sensitive client information. Known for empathy, strong communication, and the ability to motivate and empower individuals toward personal growth.
Overview
23
23
years of professional experience
Work History
President & Founder / Behavioral Support Leader
In The Blood Ministry
Aventura, USA
01.2005 - Current
- Provide counseling, emotional support, and crisis intervention to individuals facing homelessness, addiction, abuse, and family instability.
- Teach Inner Healing, Self‑Esteem, and Self‑Motivation classes using applied psychology principles.
- Develop and lead community programs focused on empowerment, resilience, and personal growth.
- Train volunteers in trauma‑informed care, communication skills, and client engagement.
- Partner with shelters and community agencies to coordinate services and support.
- Serve as a motivational leader, mentor, and advocate for vulnerable populations.
Medical Records Specialist / Client Support
Gloria Home Care Agency
Valdosta, USA
01.2023 - 06.2024
- Support clients and families with empathy, professionalism, and clear communication.
- Maintain confidential medical and personal records in compliance with HIPAA.
- Assist clients with documentation, referrals, and navigating agency processes.
- Collaborate with staff to ensure clients receive timely and accurate support.
CEO / Training & Client Relations Manager
SCB Doctors Professional Billing & Collection Service
Florida, USA
01.2018 - 01.2023
- Trained employees in communication, customer service, and conflict resolution.
- Supported patients navigating billing concerns, insurance issues, and financial stress.
- Negotiated solutions with empathy and professionalism to reduce client anxiety.
- Managed sensitive information and maintained strict confidentiality.
Office Manager / Patient Support Specialist
Dr. Klosky
Miami, USA
01.2005 - 01.2008
- Provided patient support, education, and guidance during treatment processes.
- Assisted with therapy procedures and helped patients feel comfortable and informed.
- Trained staff and maintained a supportive, patient‑centered environment.
Office Manager / Patient Relations
Dr. Levine
Miami, USA
01.2003 - 01.2005
- Supported patients through therapy, billing questions, and administrative needs.
- Built strong relationships through empathy, communication, and active listening.
- Maintained accurate records and ensured a welcoming environment.
Education
Bachelor of Science - Applied Psychology
St. Leo University
01.2026
Associate of Arts - Psychology
University of Phoenix
Diploma - Medical Assistant
Southern Technical Institute
Skills
- Behavioral and emotional support
- Case management and advocacy
- Teaching and coaching
- Crisis intervention and counseling
- Program development
- Community outreach
- Life skills instruction
- Remote client support
- HIPAA compliance
- Documentation and communication
- Relationship building
- Cultural sensitivity
- Trauma-informed care
- Client records management
- Microsoft Outlook proficiency
- Data entry and medical terminology
- Insurance verification and office administration
- Trauma-informed communication strategies
- Motivational interviewing techniques
- Crisis support and de-escalation
- Group facilitation skills
- Empathy-driven leadership principles
- Cultural competence in practice
- Ethical decision-making processes
- Client engagement
- Emotional support
- Communication skills
- Crisis intervention
- Active listening
- Technology literacy
- Leadership team building
- Business development
- Team motivation
- Change management
- Process improvement
- Media relations
- Social media proficiency
- Creating and delivering presentations
- Google analytics
- Crisis management
- Integrity and ethics
- Organizational leadership
- Contract negotiation
- Team leadership
- Coaching and mentoring
- Decision-making
- Remote team management
Personal Information
Work Permit: Authorized to work in the U.S.
Psychology Aligned Strengths
- Trauma‑Informed Communication
- Motivational Interviewing (informal experience)
- Crisis Support & De‑Escalation
- Teaching & Group Facilitation
- Empathy‑Driven Leadership
- Cultural Competence
- Ethical Decision‑Making
Timeline
Medical Records Specialist / Client Support
Gloria Home Care Agency
01.2023 - 06.2024
CEO / Training & Client Relations Manager
SCB Doctors Professional Billing & Collection Service
01.2018 - 01.2023
President & Founder / Behavioral Support Leader
In The Blood Ministry
01.2005 - Current
Office Manager / Patient Support Specialist
Dr. Klosky
01.2005 - 01.2008
Office Manager / Patient Relations
Dr. Levine
01.2003 - 01.2005
Bachelor of Science - Applied Psychology
St. Leo University
Associate of Arts - Psychology
University of Phoenix
Diploma - Medical Assistant
Southern Technical Institute