Summary
Overview
Work History
Education
Skills
LANGUAGE
Timeline
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Stacey Calbitaza

Stacey Calbitaza

Holiday,FL

Summary

Dynamic professional with a proven track record at Williams Sonoma, excelling in complaint handling and quality assurance controls. Adept at resolving customer concerns and enhancing satisfaction, consistently surpassing goals. Skilled in schedule management and fostering team collaboration to achieve operational excellence. Passionate about delivering exceptional service and driving positive outcomes.

Overview

9
9
years of professional experience

Work History

Full Service Agent

Williams Sonoma
01.2020 - Current
  • Took ownership over customer concerns, following issues through to resolution
  • Followed up with customers after service appointments to ensure satisfaction.
  • Answered incoming calls, chat messages, and email communications to handle product concerns
  • Achieved and exceeded assigned goals established by management
  • Resolved customers' service or billing complaints by exchanging merchandise, refunding money or adjusting bills.
  • Achieved 100% on stats every month

Support Agent

Accuhealth Technologies
05.2025 - 10.2025
  • Advise patients on how to use RPM devices properly and troubleshoot any connectivity or software glitches with telehealth platform
  • Educate patients on the correct usage of their devices and how to effectively engage with the remote monitoring program.
  • Serve as a direct point of contact for patients, answering questions about their symptoms, devices, and the program itself.

Membership Specialist

Hilton Grand Vacations Club
01.2017 - 08.2024
  • Handled caller needs for sales, service, and account problems
  • Completed high volume of inbound and outbound calls within deadlines

Confirmation Associate

Adecco Staffing
01.2017 - 01.2017
  • Navigated multiple computer applications while conversing with customers
  • Took ownership over customer concerns, following issues through to resolution
  • Resolved customer concerns, following internal database prompts and company scripts
  • Completed high volume of inbound and outbound calls within deadlines
  • Answered incoming calls, chat messages, and email communications to handle product concerns
  • Award best customer service award

Education

Associate in Arts (A.A.) - undefined

Briarcliffe
Bethpage, NY

Skills

  • Quality assurance controls
  • Schedule management
  • Complaint handling
  • Stress tolerance
  • Documentation and reporting
  • Call center operations
  • Appointment scheduling
  • Healthcare industry

LANGUAGE

English
Fluent

Timeline

Support Agent

Accuhealth Technologies
05.2025 - 10.2025

Full Service Agent

Williams Sonoma
01.2020 - Current

Membership Specialist

Hilton Grand Vacations Club
01.2017 - 08.2024

Confirmation Associate

Adecco Staffing
01.2017 - 01.2017

Associate in Arts (A.A.) - undefined

Briarcliffe

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