Stacey Canady
Rowlett,TX
Summary
Professional in conflict resolution, prepared to excel in challenging customer-facing roles. Proven ability to address and resolve escalated issues promptly, contributing to positive customer experience. Reliable team collaborator who adapts to changing priorities to deliver optimal results, leveraging strong analytical and interpersonal skills.
Overview
21
21
years of professional experience
Work History
Executive Resolution Specialist
Assurant
10.2022 - Current
- Managed high-priority cases, ensuring timely resolution and positive outcomes.
- Analyzed, investigated, negotiated, and resolved verbal and written Regulatory complaints and consumer complaints based on facts.
- Negotiated settlements effectively, ensuring fair outcomes for both Assurant and claimants.
- Conducted detailed investigations into complex warranty claims to establish liability, contributing to more informed decision-making.
- Enhanced customer satisfaction by providing timely and empathetic responses to inquiries and concerns about claim statuses.
Consumer Relations Specialist
Assurant
04.2022 - 10.2022
- Conducted thorough investigations of complex consumer complaints, liaising with internal departments as necessary to reach satisfactory outcomes.
- Enhanced customer satisfaction by promptly addressing and resolving customer inquiries and concerns.
Team Lead Intern
Assurant
08.2020 - 04.2021
- Enhanced overall team performance by providing regular coaching, feedback, and skill development.
- Optimized customer experience by delivering superior white glove service.
- Increased customer satisfaction by ensuring timely resolutions to customer escalations.
- Established open and professional relationships with team members to achieve quick resolutions for customer escalations.
Customer Service Representative
Assurant
05.2019 - 08.2019
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
Licensed Practical Nurse/EGK Technician
Texas and Louisiana
01.2004 - 05.2019
- Improved patient outcomes by administering medications, monitoring vital signs, and documenting relevant information.
- Cared for wounds, provided treatments, and assisted with procedures.
- Assisted with admissions, appointments, transfers, and discharges.
- Collaborated with interdisciplinary healthcare teams to ensure continuous quality improvement in patient care delivery.
- Facilitated efficient communication between patients, families, and healthcare providers to promote continuity of care across settings.
Education
Bachelor of Arts - General Studies
Louisiana State University
Shreveport05.1999
Skills
- Excellent Communication - Written and Verbal
- Negotiation and Resolution
- Analytical and Critical Thinking
- Sound Decision-Making
- Time Management - Prioritize and Manage Deadlines
Timeline
Executive Resolution Specialist
Assurant
10.2022 - Current
Consumer Relations Specialist
Assurant
04.2022 - 10.2022
Team Lead Intern
Assurant
08.2020 - 04.2021
Customer Service Representative
Assurant
05.2019 - 08.2019
Licensed Practical Nurse/EGK Technician
Texas and Louisiana
01.2004 - 05.2019
Bachelor of Arts - General Studies
Louisiana State University
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