Daisy Castillo
Houston,TX
Summary
Dynamic and results-oriented professional with experience excelling in team collaboration and problem-solving. Proven ability to enhance productivity through effective scheduling and constructive feedback. Skilled in cash management and maintaining high standards of quality, while demonstrating adaptability in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Barista
Starbucks
Houston, TX
07.2024 - Current
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Operated cash registers to process customer payments.
- Adhered to health department regulations concerning sanitation standards.
- Provided excellent customer service by greeting and communicating with customers to take beverage orders and offer recommendations based on taste preferences.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
Crew Shift Leader
Panda Express Restaurant
Houston, TX
04.2021 - 06.2024
- Assigned duties to specific employees and teams according to roles and skills.
- Maintained work environments that encouraged compliance with safety laws and employment guidelines.
- Created shift schedules and communicated to team members.
- Managed employee requests, issues and conflicts.
- Monitored employee productivity and provided constructive feedback and coaching.
- Balanced cash drawers, operated registers and prepared cash deposits.
- Displayed high standards for quality workmanship and routinely double-checked work.
Practicum Student
Aldine ISD
Houston, TX
08.2021 - 05.2022
- Learned new methods, processes and procedures for research and writing.
- Applied course concepts by attending small group discussions and re-summarizing with classmates.
- Prepared reports, presentations and articles using Microsoft Word and PowerPoint.
- Analyzed key performance indicators to identify effective strategies.
Volunteer
Ladies of Exellence
Houston, TX
10.2018 - 12.2020
- Helped with prep, set up and breakdown of community and public events.
- Followed directions from supervisors and completed tasks within appropriate timeframe.
- Offered support and assistance to community members.
Education
Associate of Arts - Education
Lone Star College System
2700 WW Thorn Drive Houston, TX 7707305-2024
High School Diploma -
Aldine Senior High School
11101 Airline Drive Houston, TX 7703705.2022
Some College (No Degree) - Education
Houston Baptist University
7502 Fondren Rd Houston, TXSkills
- Problem Solving
- Attention to Detail
- Situational Awareness
- Punctual and Dependable
- Multitasking and Organization
- Adaptability and Flexibility
- Teamwork and Collaboration
- Time Management and Prioritization
Languages
Spanish
Limited
Timeline
Barista
Starbucks
07.2024 - Current
Practicum Student
Aldine ISD
08.2021 - 05.2022
Crew Shift Leader
Panda Express Restaurant
04.2021 - 06.2024
Volunteer
Ladies of Exellence
10.2018 - 12.2020
Associate of Arts - Education
Lone Star College System
High School Diploma -
Aldine Senior High School
Some College (No Degree) - Education
Houston Baptist University
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