Stacey Castle
Crawfordville,FL
Summary
Seasoned LPN/Office Manager with expertise in Primary care. Work effectively within interdisciplinary teams to develop, implement and adjust interventions.
Overview
24
24
years of professional experience
1
1
Certification
Work History
LPN/Office Manager
Tallahassee Primary Care Associates
01.2022 - Current
- Maintained medication room in full compliance with government and facility requirements.
- Oversaw medication passes and all direct patient care.
- Scheduled staff 0f 10+ and delegated work assignments.
- Helped to develop, improve and implement nursing policies and procedures.
- Evaluated and improved team member performance through coaching and training.
- Recruited, interviewed and hired well-qualified nursing staff.
- Reviewed patient history to verify conditions and current medications.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Controlled costs to keep business operating within budget and increase profits.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Developed detailed plans based on broad guidance and direction.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Launched quality assurance practices for each phase of development
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
LPN/Office Manager
Children's Clinic
03.2000 - 12.2021
- Maintained medication room in full compliance with government and facility requirements.
- Oversaw medication passes and all direct patient care.
- Scheduled staff 10+ and delegated work assignments.
- Helped to develop, improve and implement nursing policies and procedures.
- Recruited, interviewed and hired well-qualified nursing staff.
- Administered medications and injections to patients.
- Monitored patient health conditions to report changes to assigned physician.
- Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
- Responded to patient requests with appropriate clinical and personal assistance.
- Reviewed patient history to verify conditions and current medications.
- Provided patient education on health care issues and prescribed medications.
- Evaluated patient histories, complaints, and current symptoms.
- Clearly and thoroughly explained diagnoses, treatment options and procedures to patients and loved ones, checking in to verify understanding.
- Coordinated patient transfers to other facilities.
- Managed various general office duties such as answering multiple telephone lines, completing insurance forms, and mailing monthly invoice statements to patients.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments. Researched, purchased and Implemented EHR system.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Developed and implemented business strategies to achieve business goals and stay competitive. Negotiated contracts and business deals for outsourcing demands.
- Improved marketing to attract new customers and promote business.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Launched quality assurance practices for each phase of development
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Education
Diploma in Nursing - Nursing
Thomas Technical Institute
Thomasville, GA11.
Skills
- Team Management Understanding
- Operational Standards
- New Employee Orientation
- Program Improvements
- Direct Supervision
- Individualized Care
- Patient Health Information Access
- Intramuscular Injections
- Office Support
- Medicare Compliance
- Creative Thinking
- Emergency Call Response
- Facility Inspections
- Policy Enforcement
- Safety Protocols
- Nurse Leadership
- Staff Training
- Patient Safety
- Operational Procedures
- Company Guidelines
- Patient Data Management Systems
- Direct and Indirect Patient Care
- Staffing Requirements
- Utilization Management
- Organizational Goal Development
- Health Information Systems (HIS)
- Facility Oversight
- Manage Records
- HIPAA Guidelines
- Emergency Readiness
- Protocol Management
- EMR Systems
- Quality Assurance Controls
- Medical Paperwork Processing
- Recordkeeping and Maintenance
- Administrative Staff Supervision
Certification
- Licensed Nurse 20+ years
- BLS/CPR
Timeline
LPN/Office Manager
Tallahassee Primary Care Associates
01.2022 - Current
LPN/Office Manager
Children's Clinic
03.2000 - 12.2021
Diploma in Nursing - Nursing
Thomas Technical Institute
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