Summary
Overview
Work History
Education
Skills
Additional Information
Work Availability
Timeline
Hi, I’m

Stacey Childre

Leesburg,GA
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Stacey Childre

Summary

Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers. Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.

Overview

11
years of professional experience

Work History

Asurion

Customer Care Specialist
02.2009 - 08.2018

Job overview

  • Verified accuracy of customer account information and updated when necessary.
  • Directed customers to appropriate departments for additional support.
  • Assessed and offered solutions to improve procedures and customer experiences.
  • Scheduled technician repair appointments at customer request.
  • Used exceptional communication to connect with customers, assess needs and present solutions.
  • Streamlined operational efficiencies by managing accounts and contracts and processing system orders and cancellations.
  • Kept accurate records to document service actions and discussions.
  • Responded to customer calls and emails to answer questions about products and services.
  • Recommended and upsold new products, resulting 5% increase in revenue

Central Monitoring

Collections Specialist
03.2008 - 07.2010

Job overview

  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Processed payments and applied to customer balances.
  • Negotiated to collect balance in full.
  • Maintained high volume of calls and met demands of busy and productive group.

The Tax Shop

Tax Preparer
01.2008 - 02.2009

Job overview

  • Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
  • Completed and filed returns with tax departments at local, state, and federal levels.
  • Maintained complete records of client tax returns and supporting documentation in secured areas.
  • Assessed client tax situations to determine best filing options.
  • Communicated with clients regarding tax situations, providing guidance on financial decisions.
  • Researched complex tax issues utilizing online resources and professional tax software.
  • Identified potential audit red flags to minimize risk of IRS audits.
  • Calculated estimated tax payments for clients.
  • Facilitated integration of modern tax software with client accounting software.

Education

Albany Technical College
Albany, GA

Associate of Applied Science from Business Administration And Management
04.2019

Skills

  • Effective Working Relationships
  • Technical Aptitude
  • Organizational Leadership
  • Analytical and Critical Thinking
  • Customer Service Excellence
  • Invoice Preparation and Processing
  • Medical terminology knowledge
  • Recordkeeping strengths
  • Customer Relations
  • Payment Processing
  • Technical Support and Assistance
  • Clerical Support
  • Problem Resolution

Additional Information

Volunteered; Lee County Magistrate Court 2003-2006

Civil Case Assistant

Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Customer Care Specialist

Asurion
02.2009 - 08.2018

Collections Specialist

Central Monitoring
03.2008 - 07.2010

Tax Preparer

The Tax Shop
01.2008 - 02.2009

Albany Technical College

Associate of Applied Science from Business Administration And Management
Stacey Childre