Stacey Christensen
Newport Beach,CA
Summary
With over 15 years of customer-facing experience in fast-paced settings, skilled at addressing diverse customer needs. Prioritizes building trust with customers, leading to increased satisfaction, resolution of concerns, and long-term loyalty. Expertise in issue and conflict resolution, staff development, employee scheduling, and invoice processing. Excels as a multitasker and adaptive team player in high-pressure environments. Superior communication skills and extensive experience in multi-line telephone operations for effective customer interaction. Proficient in business operations including shipping and receiving, visual displays, store maintenance, and providing friendly and outgoing service.
Overview
31
31
years of professional experience
Work History
STORE MANAGER
Shop Common Thread
01.2020 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.
- Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
ASSISTANT STORE MANAGER
Shop Common Thread
01.2020 - Current
- Maintained organized store environment for customer and employee health and safety
- Coached employees on customer service and selling techniques
- Resolved customer complaints efficiently while maintaining excellent customer service
- Conducted regular performance reviews of staff members in order to identify areas for improvement
- Monitored inventory levels and ordering of stock to ensure shelves were adequately stocked
- Developed strategies for increasing customer loyalty and retention
- Directed employee tasks and time management, improving customer experiences
ORGANIZED OFFICE MANAGER/SALES/CUSTOMER SERVICE/RECEPTIONIST
QuickBlade Paddles
09.2015 - 01.2019
- Manage client correspondence, record tracking and data communication
- Answer phones and trouble shoot any problems with customers
- Help customers choose product that is correct for their level
- Greeted customers as they enter the office
- Reviewed performance reports and used data to develop continuous improvement initiatives
- Maintained open and professional team relationships to quickly identify and resolve issues
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
- Gathered, sorted, distributed and sent mail and packages
- Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management
- Welcomed visitors upon entrance, answered inquires and directed questions or appointments to appropriate personnel
- Received incoming packages and mail, dispersed parcels, correspondence and shipped outgoing items daily
- Answered and directed incoming calls using multi-line telephone system
- Organized appealing and engaging displays to capture customer interest and drive revenue growth
- Placed prices and descriptive signage to enhance displays and promote items
- Uphold stock levels and proper pricing for multiple product lines
CLASSROOM AIDE
NMUSD
09.2010 - 06.2015
- Performed diverse tasks for teachers, including clerical support, classroom management and document coordination
MANAGER/BARTENDER/SERVER/TRAINER
Red Robin International
11.1993 - 05.2005
Education
FIDM/Fashion Institute of Design & Merchandising
Santa Ana, Los AngelesSkills
- Leader in sales
- Issue and conflict resolution
- Staff development
- Employee scheduling
- Invoice processing
- Excellent multi-tasker
- Adaptive team player
- Superior communication skills
- Multi-line telephone skills
- Business operations understanding
- Open and clear communicator
Locations
- Costa Mesa, Costa Mesa, CA
- Newport Beach, Newport Beach, CA
- Santa Ana, Los Angeles, CA
Timeline
STORE MANAGER
Shop Common Thread
01.2020 - Current
ASSISTANT STORE MANAGER
Shop Common Thread
01.2020 - Current
ORGANIZED OFFICE MANAGER/SALES/CUSTOMER SERVICE/RECEPTIONIST
QuickBlade Paddles
09.2015 - 01.2019
CLASSROOM AIDE
NMUSD
09.2010 - 06.2015
MANAGER/BARTENDER/SERVER/TRAINER
Red Robin International
11.1993 - 05.2005
FIDM/Fashion Institute of Design & Merchandising
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