Stacey Collins

Senior leader responsible for enhancing the performance of the organization

• Spokesperson and leader in community on issues concerning or related to the medical center
• Human Resources Management: Directs and provides leadership for management of all human resources for Diley Ridge Medical Center
• Education and Training: Directs planning and implementation of education that promotes professional competence and personal growth
• Resource Management: Developed strategic plan (including technology and marketing) and systems that will ensure appropriate utilization of FTE's, expenses, and capital
• Medical Staff Management: Manages all activities related to privileges, credentialing, peer review, utilization review, provision of care, and medical staff service management
• Develop and sustain working relationships with members of medical staff, Diley Ridge Medical Center colleagues, and representatives of Fairfield Medical Center and Mount Carmel Health System
• Support organized Medical Staff; communicate information; receives and responds to communications from the organized Medical Staff
• Implemented robust financial controls to increase transparency, reduce risk, and optimize resource allocation.
• Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
• Enhanced company performance by implementing strategic plans and overseeing daily operations.
• Directed technological improvements, reducing waste and business bottlenecks.
• Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
• Oversaw business-wide changes to modernize procedures and organization.
• Formulated and executed strategic initiatives to improve product offerings.
• Established and maintained strong relationships with customers, vendors and strategic partners.
• Directed change management initiatives that aligned employees with evolving business objectives.
• Prepared annual budget forecasts and monitored performance to meet organizational objectives.
• Inspired innovation by creating an environment that encouraged creative thinking and problem-solving capabilities.
• Reduced operational costs through strategic cost management initiatives.
• Created succession plans to provide continuity of operations during leadership transitions.
• Established a culture of accountability by setting clear expectations and holding individuals responsible for results.
• Navigated complex regulatory environments while maintaining compliance across all aspects of the organization''s operations.
• Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
• Employed optimal safety practices to reduce worksite complaints and hazards.
• Managed crisis situations effectively while minimizing disruption to daily operations.
• Communicated business performance, forecasts and strategies to investors and shareholders.
• Built a diverse workforce through targeted recruiting efforts focused on diversity, equity, and inclusion principles.
• Championed corporate social responsibility initiatives, fostering goodwill within the community and industry.
• Devised and presented business plans and forecasts to board of directors.
• Designed employee development programs that enhanced skill sets while retaining top performers.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Strengthened communication skills through regular interactions with others.
• Proven ability to learn quickly and adapt to new situations.
• Demonstrated a high level of initiative and creativity while tackling difficult tasks.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Facilitated regular leadership meetings to discuss progress on strategic goals, identify opportunities for improvement, and address challenges proactively.

• Supervised staff of 30 registered nurses, 5 respiratory therapists, 4 paramedics, 16 patient care technicians and 3 unit clerks.
• Active leadership role with hospital’s governing body, senior leadership, medical staff, management, and other clinical leaders in decision-making structure and process
• Led development and writing of and approved standards of nursing practice for hospital; standards of patient care, treatment, and services; policies and procedures; staffing plan(s); and standards to measure, assess, and improve patient outcomes
• Oversaw personal and professional development of work teams to assure skill set necessary to achieve organization’s goals
• Established direction of and implemented all performance improvement initiatives, focusing on optimal patient outcomes, patient satisfaction, physician, and staff satisfaction and risk management
• Ensured programs and processes are available to assess and develop competencies necessary for all designated staff to achieve optimal patient outcomes
• Maintained open communication channels to hear employee concerns
• Oversaw emergency department and inpatient units
• Versed in detailed chart reviews and regulatory standards
• Ensured compliance with regulatory requirements through regular audits, policy updates, and ongoing education for staff members.
• Maintained proper staff levels within budget parameters to deliver high levels of care to every patient.
• Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
• Developed strategic plans for nursing services, aligning with organizational goals and objectives.
• Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
• Fostered a culture of continuous improvement, encouraging open communication and teamwork among staff members.

• Operationalization and transition of free-standing emergency room to full service with 16-bed expansion
• Lead designated group of talented colleagues to advance patient-centered care
• Work in collaboration with physicians and senior leadership to operationalize organizational initiatives and present to front line
• Use of DMAIC, Plan, Do, Check and Act and TIMWOOD as process improvement model assess and change processes in collaboration with colleagues and performance improvement team
• Obtaining and assessing data collected allows for implementation of efficient operation within productivity measures while staying current with changing dynamics
• Developing initial strategy and implementation plan for positive patient experience and colleague engagement has proven positive as the emergency department is consistently in top decile
• Complaints are addressed in the moment or swiftly to provide service recovery and leader rounding is completed
• Creation and monitoring of financial budget and daily oversight of departmental costs, use of workforce analysis tools to adjust human resources to volume
• Recruit and hire all potential colleagues using unconscious bias and behavioral interviewing techniques along with assessment of technical skills
• Mentor and counsel colleagues through merit-based performance evaluation annually
• Investigation and implementation of quality and safety elements for colleagues and patients using Zero Harm tools resulting in quest for high reliability organization environment
• Control site incident command with NIMS training completion
• Investigate and respond to patient concerns working in collaboration with medical director and risk management
• Prepare, educate and execute mass casualty/ pandemic drills and real-life events
• Prepare documentation and lead local and national surveys including The Joint Commission, The Ohio Department of Health, and Center of Medicare and Medicaid Services
• Clinical coverage when staff shortages occur
• Implementation site lead for the following systems: Phillips Monitoring, Hill-Rom Nurse Call, Centrak Distress Badging, Kronos, Epic Super User.

• CrossFit Level 1 trainer, Strongman Trainer
• Provide CrossFit classes, scheduling, financial operations, service area analysis, marketing and charity fundraising for 100+ athletes.
• Passionate about learning and committed to continual improvement.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Resolved problems, improved operations and provided exceptional service.

• Transfer Center 2012
• Call center nurse to triage, accept and select proper service and physician specialty based on dynamic needs of transferring patient
• Placement of patients given certain parameters to provide safe quality care to patients within and transfering into Ohio State University Wexner Medical Center
• Coordinate with sending facilities level of transportation care that needs to be provided for safe arrival and transfer of care
• Hospital Administrative Manager 2013
• Oversee specific and general hospital operations, bargaining and non-bargaining units, on off- shift hours focusing on organizational needs, customer service, interdepartmental and intradepartmental clinical and operational situations
• Collection of data and application of process change in regard to throughput challenges
• Presentation of collected data over a six-month period to senior leadership regarding opportunities/barriers to patient movement within system regarding throughput
• Access to restricted areas
• In person patient and visitor complaint resolution
• Mitigating floor emergencies, needed supplies, and after hour nutrition
• Life Line of Ohio procurement, death certifications and release of remains
• Responsibilities included interventions involving all nursing activities under union guidelines involving staffing and any patient care barrier
• Provided strong nursing assessment skills and ability to interject and guide decision making for patient, colleagues, and organization in an administrative position.