Stacey Collinson
Aubrey
Summary
Energetic and service-oriented professional with extensive experience in customer service, problem-solving, and communication. Seeking a dynamic environment to grow, belong, and succeed. Skilled at handling high-pressure situations and delivering exceptional care to individuals with unique needs. Demonstrated ability to work independently and collaboratively as part of a team, prioritizing safety and ensuring customer satisfaction. Ready to leverage leadership skills and a goal-oriented approach to elevate the customer experience.
Overview
20
20
years of professional experience
Work History
Administrative Assistant
McCutchan Advisory Services
08.2024 - 12.2024
- Customer retention
- Answer phones
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
English Literacy Teacher
Senior Service Missionary Church of Jesus Christ of Latter-Day Saints
03.2022 - 05.2024
- Teach English Literacy to business professionals and university students online in group settings and1 on1 sessions
- Communicate and instruct on elevating the reading, writing and verbal language skills including sentence structure, pronunciation, and verbal fluency
- Schedule classes, register students, track, and report student progress
Program Director
Touch of Class Home Health Care
06.2010 - 06.2015
- Collaborated with various parties involved in program to evaluate successes and failures as well as develop new partnerships and make proactive changes to comply with the best interest of the client
- Hired employees, kept track of training, and hours worked
- Oversaw daily operations of client program functions
- Managed program operations and provided strategic leadership for workers
- Uncovered issues to determine solutions and assist program participants
- Liaised between organizations, partners, and members to promote and improve services and communication
Front Office Manager
Proz Pest Control
01.2008 - 06.2010
- Developed and monitored budgets for client’s program
- Verified accuracy of programming logs and conformance with State of Texas and Touch of Class rules and regulations
- Respond to customer inquiries and resolve issues
- Organized resources and staff necessary to handle requirements and maintain strong service levels
- Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons
- Assisted with interviewing job applicants by asking appropriate questions and offering insight and feedback
- Monitored office inventory to maintain supply levels
- Maintained accurate bookkeeping of important files, running reports and delivering updates on occupancy and revenues
- Handled supply purchases and inventory management for office operations and equipment maintenance
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care
- Drove client retention and increased revenue by driving effective customer relationship management protocols
- Improved productivity initiatives, managing accounts, coordinating itinerary, and scheduling client appointments
Timepiece Manager
Jared the Galleria of Jewelry
01.2006 - 01.2008
- Managed budgets for various departmental initiatives.
- Conducted performance evaluations to identify areas for employee growth.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Improved safety procedures to create safe working conditions for workers.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Waitress
Omni Hotel
01.2005 - 02.2006
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Increased sales significantly by upselling higher-end products to customers.
Education
Some College (No Degree) - Family And Marriage
BYU Pathways
Skills
- Program leadership
- Organizational leadership
- Team building and management
- Decision-making
- Customer service
- Multitasking
- Troubleshooting
- Training
- Administrative support
- Time management
- Customer and client relations
- Office management
- Scheduling and calendar management
Timeline
Administrative Assistant
McCutchan Advisory Services
08.2024 - 12.2024
English Literacy Teacher
Senior Service Missionary Church of Jesus Christ of Latter-Day Saints
03.2022 - 05.2024
Program Director
Touch of Class Home Health Care
06.2010 - 06.2015
Front Office Manager
Proz Pest Control
01.2008 - 06.2010
Timepiece Manager
Jared the Galleria of Jewelry
01.2006 - 01.2008
Waitress
Omni Hotel
01.2005 - 02.2006
Some College (No Degree) - Family And Marriage
BYU Pathways
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